RBC Caribbean
September 26, 2024
More About RBC Caribbean
Mobile Banking is available to clients everywhere in the Caribbean.
Here’s a few that you can do:
• View account balances and transaction history
• Make payments to your RBC credit card
• Move money between your RBC accounts
• Pay bills
• Send money to other local RBC clients
• Send money to other local banks
• Send money to RBC Dominion Securities**
• Send money internationally with wire transfers
• View and make contributions to investment products**
• Approve payments and transfers
• View Electronic Statements
• Find RBC branches and ATMs
• Get Alerts and notifications about your accounts
• And much more!
Here’s how we keep you safe:
SECURITY
Rest easy knowing that you’re protected from unauthorized transactions*** in the RBC Caribbean app by the Online and Mobile Banking Security Guarantee (http://www.rbcroyalbank.com/caribbean/guarantee/rbc-security-guarantee.html).
PRIVACY
The RBC Caribbean app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out www.caribbeandigital.rbc.com.
For help removing the RBC Caribbean app from your device, there are instructions at www.caribbeandigital.rbc.com.
You can get more information about RBC digital channel privacy at http://www.rbcroyalbank.com/caribbean/privacy-and-security/index.html.
CONTACT
For your banking questions, please contact us by selecting a location close to you (https://caribbean.rbcroyalbank.com/#/locator) or call us (http://www.rbcroyalbank.com/caribbean/mobile/contact-us.html)
or you can contact [email protected].
Headquarter Office (Trinidad & Tobago): (868) 624-7288, 7-9 St. Clair Avenue, Port of Spain, Trinidad and Tobago, 150123
LEGAL
When you select to install the RBC Caribbean app, you’re consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You’re able to withdraw your consent by uninstalling the RBC Caribbean app from your device.
If you download the RBC Caribbean app, you must review, and are subject to, the terms & conditions of the Electronic Banking Agreement (http://www.rbcroyalbank.com/caribbean/eba/electronic-banking-agreement.html).
* The RBC Caribbean app is operated by Royal Bank of Canada.
** Certain regions
*** For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the RBC Security Guarantee for Online and Mobile Banking, please see your Electronic Banking Agreement (http://www.rbcroyalbank.com/caribbean/eba/electronic-
banking-agreement.html) with the applicable entity.
®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
‡All other trademarks are the property of their respective owner(s).
Latest Version
3.27
September 26, 2024
RBC Financial (Caribbean) Limited
Finance
Android
559,339
Free
com.rbcc.mobile.android
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User Reviews
Alexei Sleur
1 year ago
Keeps crashing after login in. When will this be fixed??? Update: They changed their 2 factor authentication to a virtual token. They could have updated the app to mention that when you are trying to use the old one, because the old token was still working when you login through the website. These types of rollouts should be accompanied by a proper notification campain.
A Google user
5 years ago
An app with great potential but has too many problems and outages. Using Entrust for added security should not require us to call in ,especially when the calls are not answered! Added security is a responsibility of the bank...we can update surely via the app without calling and without our accounts going offline. My password has been closed for a week, no one answered the phone when I called. Really I have the right to be compensated...
Aisha Inthea
2 years ago
The app used to work great and I always considered it to be easy to use. Now I'm frustrated because after this last update it keeps crashing when I try to review my holds. I'm having a problem with a transaction I made and I need to access holds for a screenshot and that's impossible. What's even more frustrating is the amount of complaints for this problem and the response tells the customer to contact them as they need more information. Just fix the problem.!!!!!
diana diamond
2 months ago
I enjoy using the app. It's very convenient and equally accessible for usage. Haven't had any problems but it works great. Thanks so much.
Denzil Hoyte
4 months ago
From day 1 I entered RBC service has been very poor due to long wait in lines n very slow moving staff. Been to different branches and it's the same. Upon joining had to wait a week to get confirmation email that my account is activated. First bank I see doing that, usually as u open an account everything is activated and can start using your card, atm immediately. Online banking is very outdated. No notifications from app or even by email to alert u of anything happening with account.
ricardo williams
3 months ago
This app needs to get notification alerts for (1) withdrawals (2) deposits (3) any transactions or activities to & from my account to my phone & email , I find the app should be able to save a recipient or recipients so next time you don't have to do over the whole process if u want to send money to a recipient or recipients that you already saved just edit what u want & send, but otherwise the app is not all that bad I will give it a rating of 3 stars🌟 🌟 🌟
Vincent Wallace Whitfield
3 months ago
2022 - An atrocious time to switch to 2-factor authentication and then not have the necessary technology to support it. Results are consistent with switch to majority services provided by machines. No human customer service backing it up. Spent over 30 minutes on hold waiting to speak to someone about getting a required password only for the IVR system to cut me off after waiting so long. 13/06/2024 - App is way better now and deserves 5 stars.
Brian Browne
4 months ago
Not too impressed. The user interface leaves a lot to be desired, it's not to intuitive. Where is the version information hidden away for example? The two factors authentication should be available while you are logged in the app, not sure why it isn't.
Timothy
1 month ago
Great overall, could use some more features for international purchases but gets the job done.
lana sealy
1 month ago
There's supposed to be a feature to sign in easier using fingerprint but when I enter the app it does not prompt me to use fingerprint ID and my app is up to date so I'm confused
Alan Martinenghi
1 month ago
Super bad optimized, slow, take days to show a debit payment. Not recommended at all
D L L Reid
4 months ago
If it were possible to give 0 stars I would. Having received several alerts telling me to update to the latest version of the app and update the OS to greater than 10 I had to upgrade my phone. Something I was less than sanguine since it involves great upheaval and lo and behold I was immediately locked out of the app when I tried to log in. After several calls to customer support which for me were overseas calls I have to use a work around of 2 factor authentication and online banking.
Ronald Newbold
3 months ago
In addition to the other folks review I would like to see the app add the security option of freezing you cards when you finish using it trough the online banking platform, and unfreezing it when you want to use it
Vessna Laing
3 months ago
Please provide real-time transaction notifications via email or text messages!!! BOB already has it! The upgrades are awesome as well, but more updated improvements & extra security are always welcomed.
Ashanta Ramsey
3 months ago
App is efficient but needs to improve security features and notifications for all transactions. It should allow for apporval/verification of any money movements on account. Also there should be an option to freeze card and see what the holds are for instead of having to call the bank.
Kevyn Sylvester
3 months ago
Currently this version of the app is extremely efficient. It is a vast improvement from previous versions. I can do everything I need to do quickly and efficiently. Other apps that I use for payments of bills may malfunction sometimes and this app is always a great alternative in those cases as well. 5 stars!
Alicia Alleyne
1 month ago
I'm having difficulties transferring funds from my rbc account to another account. Videos that I've watched are not up to date. I'm in need of assistance.
jason kay
1 month ago
Can't login in the evening, been like this for months. Always says it's a technical issue which is a poor excuse. Tried uninstalling and reinstalling but same outcome. Get this fixed now RBC!!!
Ancil McBarnett
2 weeks ago
Enabling Biometrics does not work on the Android version of the RBC Caribbean app. No matter how much you try to toggle the button to enable it, at the bottom right corner of the screen, it does not respond hence it can't be enabled.
darren sooknanan
3 months ago
Cant update. Fast forward to 2024. I am unable to log in to account. Had to call but can't get past the verification process. I can't recall 2 transactions on my account so now I have to go in to the branch to verify it me. Is there no other form of verification other than transactions? I don't use the card often. Waste of my time to have to go in to branch.
