Zillow 3D Home Tours

Judy Olvera

1 month ago

Horrible. Will not let you modify when uploaded. Several rooms were smeary and bad and it will not lete replace that footage without doing a whole new tour. Time to find a different app

David Schor

3 years ago

When downloading this app, one would expect the same feature-set as the iOS app - having the full capabilities of capturing a 3D tour on your phone and adding it to your listing. Instead, you get a limited-capability app that is totally useless for most people as it cannot actually be used to capture 3D tours like the iPhone app. Instead, you have to actually purchase an expensive 3D camera to use the android app. This app should be taken down until such time it can use the phone camera to work as most people expect it to. This is a real disappointment from Zillow.

Ballaurena13

2 years ago

It didn't warn me till I was ready to shoot that I needed to buy a special external camera for it to work. Really!?! I might have if warned, but what good does it even do anybody to waste my time and efforts now by not giving me a warning??? 🙄 Looks like false advertising to me - not free and not available with an Android smartphone version 10 or 11 as is listed in the specks. Also now seems to suggest a need for WiFi, a further resource that wasn't mentioned before.

Stephany Michaud

2 years ago

The app says it can't find my address, even with location access on. When I type in my address, it still says it can't find it and just give me the option to contact zillow support, which I did. It would work better if the 3D app and Zillow app linked accounts so that the pictures would be automatically uploaded to the house you have claimed.

Trouble in the Valley

2 years ago

When it finally uploaded all of my panoramic pictures, they were all messed up and completely unusable. I also tried to do a picture of my front yard and every time I went to create a label it kept going back to the beginning of the app where it tells me to open it. I don't know if it's just me or if this has happened to anybody else but extremely frustrating

James Graham

3 years ago

Link to download app via playstore from the Zillow App did not work. Had to search playstore & download manually. Finally in app, but it not only doesnt work as described - it just plain doesnt work. After the panorama picture completes, it takes you to a page to 'tag' it, then disappears. No 'save' or other option. I can navigate app, name rooms, even take the panorama, but upon completing the panorama, it automatically goes back to home screen. (I'm tech savvy, and this aint it)

Patterson “La Hurrican” Ford

2 years ago

Fraudulent company using this platform to sell their cameras. Did a tour for a client that had 3 floors and only one floor uploaded. I uninstall and reinstall the app only to find out if you do that, zillow deletes the tour. So now I have to explain to a customer why I have to come back on my free time and for FREE do everything all over again. Don't bother ever using this app if you are a photographer. You are better off taking a paycut to not offer zillow 3D. Go with matterport instead.

Matthew Hunter Ourso Hobart

3 years ago

I have used this app on 3 different devices. It works OK on my Mini ipad. Unfortunately on my to android devices it is completely frustrating. On my S20 5G phone the app will constantly crash to the home screen when fetching images. On my Samsung tablet it can be even more frustrating because the App will crash to home constantly and causes the 3-D camera to crash. Sometimes never fetching. Also the app works like the old IOS app and does not have the new features the current IOS app has.

Ryan Hatfield

2 years ago

Terribly broken. I completed my home tour after about 20 minutes of work. But I can't upload it without an address. It shows my address correctly in autocomplete but tapping it says they couldn't find it and to contact support. Naturally the email address they give you to contact support is bogus and bounces. So no customer support and no way to upload.

hopee changee

2 years ago

Using Galaxy S22: The dialog box with option to use android camera disappears within hours after install... leaving me stuck with a screen telling me to connect a 360 camera... can't proceed from there. I tried starting a new tour, rebooting, etc. Only thing that works is reinstall. Then I might see the option to use android camera. FRUSTRATING! Please add a clearly labeled button allowing overide of the default 360 camera setting. When it did work with android camera, it was quite nice!

Alex Simpson

1 year ago

You guys really need to work on reliability. I prefer zillow to matterport by a long shot but every 2nd to 3rd tour has issues. Stops uploading ect. Build some redundancy in please. I'd even pay a subscription for a more reliable version Update several years later. It still sucks. Matterport works. Consistently. How do you make no positive changes but also make your product LESS reliable? I'm a software engineer bro.. how???

Preston Richard

3 years ago

Glitchy, buggy app. It's fine when it works but 80% of the time I have some serious error when trying to upload panoramas or publish the tour. Oftentimes the only recourse is killing and restarting the app or the phone multiple times. It easily adds an hour to would-be 20 minute jobs when I shoot, for example, a condo. I know they will respond to this with something like "We'd love to know more, email us" and I'm happy to do that if it makes the app better. As things stand, 2 stars.

Stephen Crow

3 years ago

I have been using the OIS version of this app for about 8 months with good results. Apparently there are an update on the Apple version that broke the app, Zillow sent out an email stating they were hard at work to fix the problem and advised us to use the Android version if possible until the problem was solved. I downloaded it and noticed i was getting inconsistent results. Most interior photos were under exposed and not usable. But, when I put on the 3 second timer it worked

Karen E Rice

2 years ago

The APP is Always Troublesome! It takes so much time, waiting for the app to communicate with the camera and then some of the time the images fail to transfer from the camera to the app, and you have to redo the entire tour again. Extremely frustrating! There is no way to simply upload the panoramas from the camera to the listing if the app fails. Do better Zillow. You certainly have the money to provide a more reliable platform!

James Gordon

2 years ago

Just about one out of every three tours simply won't post straight away, often will take lots of troubleshooting... would be less frustrating if the app told you the problem, rather than "Sorry this tour can't be posted right now." Constantly causes the Theta to crash, or disconnects when standing right next to the camera. Edit: App has been massively improved in recent months. Still causes the camera to crash occasionally, but posting tours is much more reliable.

Gina sturiale

1 year ago

*Update: Emailed them w/ details- no response. Don't waste ur time if you plan 2 use a phone for the tour! I used an Android phone (which app allows) to get room shots. It a long process b/c you have to reshoot any unlevel frames. Previews looked good so I submitted. Got a tour back w/ huge black circles at the top & bottom in all rooms, which weren't in the preview or the apps Android example. Emailed for help & they just blamed it on using phone and not buying the $400 camera they sell.

A M

4 months ago

Been using this app as a RE pro photog for 4 years. Nothing but trouble. Constantly broken, horrible customer svc. Breaks on each update. Super slow with insta 360. I'd give it 0 stars. If I wasn't req'd to use it, I'd find another svc. I cannot explain how much disdain I have for this app. Also, evidently they laid off a bunch of people so now it's worse than it was before. It doesn't work on my phone at all as of 7/18/24. This app has aged me worse than the sun. -infinity/10