Zara

Ingeborg Chandler-Mertz

7 months ago

This app no longer let's me log in. Going on week 3. I've tried everything. Updating phone and app, clearing cache, clearing data, uninstalling and reinstalling. I now have to use the actual webpage instead.

Joy Unspeakable Joy in 2019

7 months ago

Whoo-hoooo! Thank you for adding the Garment Care section! You guys are wonderful. I've come to Google Play to request many features, and you have implemented every one of them. Thanks so much for listening and improving the app. I can't think of anything to ask for right now, because you've made so many great improvements, but I will be back when I think of something else!

Bonnie

7 months ago

The most annoying shopping app I have ever used and the website is equally terrible so there is no point using that either. Most annoying thing is that the app restarts if you switch to another app mid-shop then have to find where you were up to if you want to continue shopping. God forbid if you need to open WhatsApp or another app again because you'll be send back to the homepage when reopening the Zara app .

Judith Toner

7 months ago

Very easy process online. Nice range for Spring. The frustrating thing is when I want a size on some items and it's not available. Comes up with chose a different style. Does it mean it's discontinued and not coming back! If so why doesn't it say that !

Laurence Oxley (LOX)

5 months ago

too much scrolling involved and not enough filters, although it's a smooth and clean app, photography of the clothing is great and UI is brilliant. one of my favourite shops due to it's quality

Sébastien

8 months ago

Login issues were resolved using the "forgotten password", even though I didn't forget it. Now, clothes don't indicate any measurements other than waist. So it's completely useless, since I need L36 which is not frequent, L38 which is rare, rarely L34 which is very common. The app UI is nice though. Goodbye.

agomoni dasgupta

6 months ago

I have returned couple of items on the 24th of April and you guys have accepted the return. So far so good. But today it's the 4th of May, the amount is still not credited to my account and l have not received any update from your end stating the reason/s for delay. It's completely outrageous. Looks like there is no one that l can turn to for help. Customer care is useless. They have no idea as to how this problem could be solved. This is completely not accepted from a company like you! 😞😡

I'm Moon

6 months ago

Update:- The ZARA app wouldn't let you login with all correct username/password whereas I can easily login through website with the same details. Really poor experience. The past experience has been kinda smooth shopping through the App. But, the Zara and it's team must pay attention to the App users interface,like some products don't have details mentioned such as size or details of the products, and you guys must mention whether the products are returnable/Non-returnable.

Ashton Batty

5 months ago

mostly good except some major usability issues, most irritatingly the tiny touch targets over larger targets, meaning constantly tapping other items and enlarging images instead of hitting the cart icon or the close item/image X icon.

Moon M

6 months ago

Not user friendly + there is token issue which is happening between app and the web. Every time you login into the app you're logged out from the web. the web itself has a bigger token issue: you need to login every time you open it. I'm surprised to see that Inditex websites are so buggy. I already helped them to fix issue on Pull&Bear where I couldn't make the order, so I had to send them error from networks tab to show that the issue was in backend and they didn't even tell me thank you.

A Google user

5 years ago

The app is very slow and clumsy to use. I added a bunch of stuff to my cart yester say and when I opened the app today it was all gone. I do not have an account, so I thought I would set ine up and see if that made a difference but the app is so slow my keyboard wont open for me to fill out the info. The app looks good, but just isnt performing.

Alyona K

3 years ago

The app won't allow me to save my credit or debit card info. So I have to reenter every time. And when it is during sale, then I am wasting time on it while the stuff is all gone. Also, when items in my cart are out of stock, it won't automatically take them out. I gotta go back and remove them myself and go back to payment. By that time, the card info i entered is lost again. So its a nightmare

Joia De Vita

3 years ago

In wanting to minimalize and give it a more streamlined look, they have removed a lot of useful information. For example, I wanted to check which payment method I used on a recent purchase, and it's just nowhere. Not listed ANYWHERE. Not when I download the e-ticket, not when I check my purchase history, nowhere. Half the error messages you get ("offline, try again") turn out to be BS. Zara online customer service is also terrible, and you can't reach anyone by phone.

Alyse LaPorte

3 years ago

This app is strange to say the least. You can easily view an item that displays a cute shirt/blouse and upon continuing to scroll on that item to find the deets on the bottoms, it goes far left telling you what would go well with that shirt. I don't like that their sizes are inconsistent and have the nerve to have some items on the high end spectrum that are ridiculous.

Maria Hammoud

1 year ago

I HATE the update 1, The sound is irritating and is always on, even when it's turned off from the settings. Why the sound anyawy? 2, The list goes back all the way to the beginning whenever any product is showing. (If i pressed to see a jeans, then i go back... the screen will go all the way up) 3, Some areas CANNOT be clicked, if i need to see the color options (the product is coming is different colors), well i cannot press on the color optios and the text is overlapping with the menu options

Lily Lee

3 years ago

Love the app but performance not stable. Love the ability to scan barcodes of items in the store, save, and search for availability online. However, the UX on scanning receipts for purchases etc is not easy to find nor intuitive. Once scanned, they are not always appearing in the "in-store" list under Purchases in the user profile. Looks like a bug here in persistence of the data and image. Another note is that items out of stock online, should have that status reflected throughout the app.

Ashley M

2 years ago

the site is easy to make purchases with once you find the items, but selecting the item size and quantity is unnecessarily hidden. It seems like they're trying to hard to be different with that step. you have to add items to the cart to get to the size/qty selection and then hyperlinked under that is a size guide. Its uncommon for sure...if that's what they were going for. Once you figure out how to order, everything else is easy.