Zalando – online fashion store
July 22, 2024
More About Zalando – online fashion store
••• Style that’s as unique as you •••
- Follow fashion experts to see how they style their outfits
- Follow brands to see more from them first, including new items and collections
••• Get inspired and never miss a trend •••
- Stay up to date with news and trends from fashion experts and brands
- Discover collections and lines from a wide range of designer brands
- Stay up to date with sales, discounts, promotions and discount codes
••• Fashion pieces for every style •••
- Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions
- Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids
- Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more
••• Simple and safe shopping •••
- Free returns so you can try your look on at home first
- A variety of choices and easy ways to pay
••• We love hearing from you •••
- Stay in touch and connect with us on Facebook: facebook.com/zalando
- Show us your unique style on Instagram: instagram.com/zalando
- Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/ZalandoUK
Let us know what you think about the App by leaving a review or writing to us at [email protected]
App permissions
- Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more.
- Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data.
- Camera: Necessary to use the photo search and barcode scanner functionalities.
You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas.
ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations. Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas.
By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice. If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
Latest Version
24.13.2
July 22, 2024
Zalando SE
Internet
Android
82,154,830
Free
de.zalando.mobile
Report a Problem
User Reviews
Deni Johnson
7 months ago
Generally happy with Zalando. Until they send you a wrong article and you end up loving in but you have to spend more money than it's worth to keep it. Or send it back, then reoder the right article(if you find it) and then wait til they send it back to you. Time is also money. Horrible customer service.
Matthias Strauss
6 months ago
I don't know what they're thinking, but this app is straight up malware. Starts itself IN THE FOREGROUND for no reason at all. I don't even want to know what it does in the background. Google should look into this, Zalando is shady.
Ingrid Gabriel
5 months ago
The latest update at the end of June '24 seems to have reset the app to the default country of Germany (WHY???) and you can't correct this, nor add your address any longer. BUT: if you go to their browser URL with your country's suffix .xx (for instance .at for Austria) and log on there, you are automatically rerouted to their app and to your correct account. It's obviously an annoying programming error.
Steffen
7 months ago
Disfunctional Upon signing in, saved items are missing, but worse: delivery address is missing, too. Worst: I can't enter my delivery address, because it has country set to Germany, for bizarre and unknown reasons. My account is not, and never was in Germany. In short: App is unusable
Muhammad Rafay Khan
9 months ago
It has been so many years, but how come there is no option to change the app language. If you choose a country, the app only has the local language. Why not have it in English as well. For this particular reason, it is hard to develop any interest towards browsing products in the app.
no one
7 months ago
I ordered two items at the same time. One item I received the other I didn't receive because ccourier didn't find my Adresse, which is totally bs. Now, if I want to order the item, it costs more, and I have to wait longer. The support doesn't care about that. They just ignore the problem and blame the courier. Worst support.
MCypz
7 months ago
Never ordering from here again! Over £100 order complete Scracthed up (PoloRalphWallet). i asked for a complete refund and got sent back a partial refund of £14 (without me confirming it). disgusting serivce from them, very bad communicatiom skills, they have 0 respect for there customers. all items are from abroad so exepct 1-2 week arrival. dont waste your money, go else where. no wonder why they're cheap, all items are like second hand, not even new. Using ASOS from now on, they never fail!
Brendan Meehan
6 months ago
Great customer service, reasonable delivery charges if any! 100 day return policy, can shop with ease knowing you'll be reimbursed if item doesn't fit etc...and just reorder correct size. very satisfied customer.
Prince Ifeanyi
6 months ago
Zalando is every wonderful shopping site. I have been using is for more than 5 years now. No issues, but recently paying in delivery method is not working. Please fix it!
Slobodan Milanov
6 months ago
I wish you could go to your profile easily rather than having to go back all the way until you reach the home page. When scroll around it gets really hard to go back 10 times just so I can access my profile and purchases.
Alex Rommen
6 months ago
Still waiting to be reimbursed after more than two weeks have passed since my returned item arrived at their facility. Customer service stopped responding to my emails, and calling them led nowhere. Dont't recommend.
Robertas Sinkevicius
5 months ago
The return process is owercomplicated. App manages to remember bank details for purchase, but not return, also previuosly was possible to peste in iban, now not, have to type in by hand. new changes are very unuser friendly...
Nishtha seth
6 months ago
It's annoying for me being Android user to navigate back to the home page if I'm somewhere amidst browsing. I don't know how many times I have to click back arrow to go back to home page.
Arijit M
5 months ago
Some of the customer care people are very rude. And some representatives don't even respond and wait for chat to be closed by disconnection. Also since there's no exchange and many of the product listed without a proper size chart. It's nightmare.
Jasmine Bower
4 months ago
Hi! I use the app in Lithuania and cannot figure out how to change it to English or how to contact any human. The Lithuanian categories names and app are confusing. This would be a 5 star review otherwise. Could ZALANDO please tell me how to change the app to English?
Lynda Mbah
4 months ago
I ordered a set of white ankle boot on the 8th of June for my daughter's graduation which is supposed to be on the 20th of the sameJune but never received my order. I thought maybe it takes longer than other online apps but to my greatest disappointment I just checked to see how my order is going and saw that my order has been returned back. Please can someone enlighten me on how this Zalando works. This is my first time of shopping with them. NB, is there any phone number I can reach them wit
Celine “Sally” Herold
9 months ago
Fun shopping experience but please set a mode where you can change the side of the shopping beta assistant. As a left handed person it's quite horrible to scroll with having the icon exactly where you want to scroll. Other than that, I'm very happy. Ordering and delivery always work out. The product range is insanely huge and everything is structured so you can get well around
Stefan Kirsch
6 months ago
Abyssimal search. It's basically impossible to find styles via search terms. Most of the time you end up using the filter page and then manually scroll through everything yourself. Especially now that ai tools and computer vision gets smarter and smarter I really hope shops like zalando make use of new technology and improve the search.
Anna Osypchuk
6 months ago
The shopping experience from Zalando is getting worse and worse. You can no longer send product ratings. Some items have absolutely different material composition than declared in the app. Wrong sizes are sent out from stock. And my personal best is that i received a coat with a used hankie in the pocket and iron burns on sleeves. Will try their competitors for a change.
hmd trshz
11 months ago
I have been a customer for years, consistently using the Plus account and always paying on time. However, it's ridiculous that I can no longer choose my payment method myself, and that I can't pick up my order at the post office, which is really annoying. The app itself has also undergone bad changes, for example, we can no longer filter by brands, and the color filter doesn't work either. I'm going to cancel my premium account and not recommend this app at all.
