Yelp for Business

nick smith

3 months ago

Suddenly, you can't copy n paste things from with in App. The customer would send addresses and phone numbers, and I would copy n paste into my scheduling app. Can't do that anymore, so now I have to write it down just to type it again into another app. Bring pack the copy n paste option.

Tego Mack

3 months ago

This app or system it runs on really needs some work. Out of the 16 leads only 2 contacted back and those didn't even go through but got charged for every single one. I shouldn't be charged unless contact was confirmed. It's starting to seem like a money grab,do not recommend.

Izadora Cordeiro

1 year ago

If I could give less than one star, I would. The promotions are misleading, making you pay more than you think you will. Even if there's almost no clients clicking on your page, they raise the price of click so they can charge you your full budget. The costumer service number almost never picks up, I think I was only able to reach them once, besides that it's just hours and hours on hold. They take DAYS to respond to the support emails, which is ridiculous for a big company like that.

Cliff Janes

1 year ago

I got the phone pitch and spoke to a very friendly young lady that convinced me to sign up for a $300 free test run. There was no noticeable increase in traffic so I kinda forgot about it. The free trial period expired and then they started billing my card. So a combined $450 did nothing but increase the amount of spam calls I was getting. I could have spent that money in FB advertising and actually seen great results. I won't fall for this overpriced scam again! Terrible experience!

Eric

2 years ago

They give a 300 dollar credit and when you decide to cancel they still charge you. It's happened twice, and all their customer support ask is can you prove it which of course you can't and they also don't give an option to remove your card. Had to do a charge back and change my debit card just to prevent this from happening again. Lots of potential if they weren't being so greedy. Be more open like Amazon's app and people would trust your company more.

A Google user

5 years ago

This is the MOST TERRIBLE, MONEY HUNGRY, AND PATHETIC COMPANY I've ever seen. When they're quoting that I would not be charge for ANYTHING ELSE besides when the ad being clicked on and not realizing it's over $8 per clicks. Also offered some type of free credits for me to list the ad for free and turned out I'm still being charged over hundreds of dollars for a couple of days the ad was active. The representative was also EXTREMELY RUDE! STAY AWAY FROM THIS COMPANY! Google is your best choice!

Marvin Curry

3 years ago

This App makes me so mad! 1.) I can't upload videos - the only videos you can use are ones that you record nothing previously recorded. 2.) Whenever you are writing a caption for an image if you change the screen everything you have written disappears. 3.) Say you want to add an image to your slideshow... you go through the process of finding the image, writing the [required] caption, clicking 'Add' only to find that your image is not there and has not been added to your slideshow. Ridiculous!

Jason Trigo

1 year ago

I would give 0 stars if I there was an option. This service is not user-friendly; maybe if you pay for it, the site causes more frustration for your business than it helps, doesn't work well for mobile services, lists information that it states it will keep private, doesn't seem to have an option for business registered agents, bombards you with upgrade notifications and sales consultants, more or less waste time, and of course makes it difficult to delete an account. Would not recommend.

A Google user

5 years ago

I had a positive review from a client that they chose to not include for my stars. I can only assume it's because I'm not paying them. The sales rep was very misleading. Never believe gurantees for more work. I had several clicks for people looking at my pictures. But very few calls. Plus when people send a message, I wasn't able to respond on the app. I had to type my response in a different app, then copy & paste it from there. Complete waste of money. Will not give them another dime.

NIKKI LUND

3 years ago

Not Much to this platform. uses it's easy to use and straight forward, however it's seriously lacking in character uniqueness it doesn't have many options that you're able to toggle back and forth between it's just really a very underdone platform. the graphics are severely outdated, the processing course is slow. I wouldn't recommend this app to my worst enemy.

Jay Haupt

1 year ago

I'm not sure what has changed but I had a good experience with the app a couple years ago when advertising. This time they disabled my request a quote(messenger), and filtered all my call clicks so they came up as scam likely. I spent thousands all for nothing. Add insult to injury and we are almost a month into waiting for a manager to think I'm worth a phone call back. I don't write reviews often, and only when I've exhausted every other option. Don't advertise with them, use the free version.

A Google user

5 years ago

I have not been getting app notifications, from Yelp, for months. I have gone in, through the app AND desktop, and toggled the preferences, and I even uninstalled/reinstalled the app, but it's still an issue. Needless to say, customers contact me, and unless I manually check my app and/or email messages, the lead stays there, sometimes - for days (according to what's going on, in my life); it's beyond frustrating. Also, it's been over 4 yrs, and I've not bought your ads, so PLEASE STOP CALLING!

A Google user

5 years ago

For 3+ months now it has been impossible to communicate with customers requesting a quote. When we try to "Request more info" the app freezes. I have been in contact with support (sent screenshot, logs, etc.) with no luck correcting the problem. It apoears that only Android devices are affected. We are able to use the app with an iPad or on a laptop. Come on guys lets get our act together. You claim to be on the cutting edge of technology. Time to show a little love to us Android users.

Chipmunk

6 months ago

I dont know whats been going on here, but after a really good start and impressing me with the level of customer support, that has all gone away. Supposedly my support agent has had some personal things to deal with, which is fine, but since then though ive had zero help. I wrote to ask about some billing issue im having and it beem two weeks with no reply. I want to cancel my account but theres no option for it. Stay away from this app. Its very shady.

Michael Ulmer

1 year ago

Do not pay for the ads!!!! I was able to start the ads at a set daily budget. They don't stick to the budget and charged more than 3X the amount of my set budget! On top of that, in order to cancel the ads, I was only given an 800 number (which if you are desperately training to stop them from hemeraging your bank account on the weekend, are out of luck, as they are closed.) I spoke with customer service and they wanted to send me a form for a refund for the days they weren't in the office. NO!!

Mrs Peloquin

4 months ago

Very disappointed 😞 This app used to be good. Now it's starting to look like a scam. I pay a large amount every month. Very few or none of the leads actually hire. They have removed all buttons to be able to cancel the service or pause. I never hear back from customer success/service. Now, I am unable to even reply to leads because the message type box and reply buttons have been removed. I hate to say it but it really looks like a scam 😒.

Matthew Holmes

7 months ago

Kept calling me on the phone to sign up for free ad credits. He mentioned it was all free, and I wouldn't pay anything. Turns out this isn't the case. The credits are basically just a discount. Got charged a ridiculous amount automatically after a week. I'm pretty sure the leads I did receive weren't even real people, very few of them respond and their numbers go straight to a voicemail . Stay far away don't give a dime to yelp