A Google user
5 years ago
I don't rate apps very often, only have done it like twice, but this one gets the job done. It's incredibly easy to use. Thankfully it isn't slow and there's no delay in switching menus. I love it's simplicity and how fast it is. I haven't experienced a problem in the 20+ times I've ordered and if there has been a problem, it was my fault like accidentally ordering an extra order of fries. Good app and it deserves the 5stars.
A Google user
5 years ago
The app works very well for ordering but it unfortunately becomes completely useless if your device is in any language besides English. My device was in Russian and I was across the street from the location I was ordering from and no matter how I tried to type in the address the location would not show up, despite typing in English. I dont know if this is poor Google Maps integration or what. As soon as I changed system language to English, the location showed up and I was able to order...
Aram Rice
3 years ago
The app is easy to use, and efficient. The restaurant doesn't offer any loyalty programs for online delivery customers however. They have punch cards that would allow you to get the 10th basket of wings you order for free, but those are not accepted online through the app, and you must pick up your order from the restaurant to have the holes punched.
A Google user
6 years ago
This is a horrible app. You can't update your credit cards, it keeps the old ones and tells you that they are expired. When you try to put it in again, it just keeps the old info and says it's expired. Absolutely frustrating. I finally had to enter an entirely new card. There needs to be a way to manage your account and cards, but nope, this app is so backwards it feels like I'm in 2004 again.
Johnathan Blackburn
4 years ago
Pretty great mobile app experience compared to most food chain apps. Could use some improvements but everything functions well. The one thing I'd love to see improved is ready for carryout time frame. It would say ready in 15-20 minutes but sometimes you forget what time you ordered. So an indication of when you ordered relative to when the order is ready would be great!
Ron Phillips
3 years ago
App is easy to use, intuitive and allows you to quickly and easily order what you want . It would be nice to be able to order each flavor in specific amounts so that it doesn't have to be in equal amounts of each flavor. For instance if you order 24 wings in 3 flavors it is split into 8 only if each flavor. I would like to have ordered 12 of one and 6 each if the other flavors or 8 and 4 as well.
Nikko V
2 years ago
Love the food and the app is solid. But please don't ask the customer to tip on carry outs. Why should I have to tip someone I had no contact with until I pick up my food? It puts unnecessary pressure on the customer, to think that if I don't leave a tip now while placing my order from a remote location, I won't get the same quality food or they may tamper with my order.. I'm a generous tipper and I will tip only through person to person contact. Maybe have a tip option after you pick up
Steven Ibarra
1 year ago
The app is very easy and efficient to use with a registered account. The app also has images for some of the items and placing an order is smooth. However, there is an issue where there is a longer than expected pause after selecting "Place order" before the confirmation page is displayed.
A Google user
5 years ago
This app is super convenient and easy to utilize. Simple and clear options. It allows you to truly customize your meal which is perfect for those who like their wings or fries extra crispy or well done, etc. Love that it gives you an estimated time when your order will be ready which many apps don't until recently. Used on many occasions for late night dinners and lunches without a fail. Great overall!!
Lindsay Lau
3 years ago
Fix the location algorithm! I usually have a great experience through the app and used to only be able to actually complete my order through the app vs. website. On my most recent order, the app automatically selected a restaurant across state lines. When the delivery person got to the restaurant, they contacted me asking if I entered the wrong address. My order was then marked as delivered even though the delivery person was still at the restaurant. I didn't receive my food nor a refund.
Sahira Rocillo
2 years ago
App is smooth and great. I can always find, order, and modify what I need. I gave it a 4 stars because I have wanted to order a side of their buffalo sauce (or any other spice/sauce/rub) and there's no way to do that. Also we buy from wing stop often and it can add up. I wish they developed a reward or point system to get discounts or free stuff.
A Google user
6 years ago
This app is fantastic. It's very easy to use. It's quick and guides you through the process to make sure you don't miss anything. I originally rated this app with 3 stars because I felt it lacked features that the older version had. Apparently some features were removed temporarily to accommodate the large orders during the Superbowl. Now that it has been restored I am more than pleased with it!
Psycho Phate
1 year ago
The app works really great and orders are made on time and come out great. Only issue I have is that promotions and specials that come up in notifications are nowhere in sight when I open the app and the tab for it on the sidebar just takes me to an empty website. It's very disappointing to see a good deal pop up but not be able to use it.
LITERATI LITERATI
4 years ago
The app is user friendly. I had ordered through the website previously. I prefer the app because it contain just as much as of the menu options available on the website. The location feature gives one the option to choose a store of preference with accuracy. You are able to order ahead so you don't forget or you could order for immediate pick up in about 25 minutes. I would definitely recommend the app to everyone that cares. It easy to use. You don't have to wait trying to log onto a computer.
A Google user
5 years ago
Convenient, detailed, self-explanatory, and tasty. Doubts? Might as well get the app and have the menu at your fingertips; with the option of paying before you pickup, it literally makes orders a grab-n-go process. It even includes calories while you're choosing items and the ability to add notes. I've had no trouble.
A Google user
5 years ago
App is really easy to use. I have used the app for the past 5 orders now so I figure I could give it a rate. Very clear and understandable. I loved the ability to ask for extra seasoning on things that I normally would ask for any way, providing more options is always a good thing. The only compliant I have is missing the ability to substitute certain items from their combos but over all great experience. Definitely will use again.
A Google user
6 years ago
Updated version of app works great! Love the convenience and flexibility as well. Having the ability to be able to pay in restaurant at pick-up as well is an added bonus for each and every socio-economic class. I would like to mention that they recently changed their COMBO menu which NO LONGER includes a side of Seasoned Fries AND your choice of Veggies sticks as well. If there is a change, it is good business practice to mention the change at the time the order is placed. Overall still happy.
Chi-Chi O
1 year ago
Great app. Everything works, it's easy to make selections and navigate, you can favorite and save your orders and locations, and I love that you have so many options to customize your order. If there's anything I would say, it's that they should add app support to resolve order issues after the fact. But I far and away prefer to order through the app than through other third party services and that's how it should be. 👍🏾
Acid Fuzz
1 year ago
I don't understand the point of the "bag" in the app (where you place the items you want) if they're just gonna disappear when I go back to the home page. Yes, I'm signed in with an account. I accidentally tap the back arrow ONCE, it takes me to the home page again and my entire order is gone. Then I have to manually reenter every item again. you need to keep your current screen on your order at all times unless you want the whole thing erased again. Its a small detail but such a headache
Ariane Kinman
1 year ago
Super easy to use. I used it for in store pick up, but I would think it could be used for delivery too. Plus I like how it gives you options for everything (like well done chicken AND fries options, amount of seasoning on fries, if you want complete veggie sticks or only celery, etc.) The only thing I would add is an option for veggies sticks without celery bc I can't stand celery lol