VPBank NEO

Tuan Duong

3 years ago

Stupid app, terrible app & wait very very long for response. When money come to your account must logout & login again to update the account balance. What a fool app!!! =))) Transaction history can only selected 01 day. Cannot select from date and to date.

WaT Nguyen

3 years ago

The first time i use credit card at this bank. They are working as title of bank but the way they work very bad. They will call you at least 4 phone call each day as you are their debtor after they send statement and the deal date is not over. The worst bank which I have experienced to.

Thế Duy

1 year ago

Congratulations on achieving the pinnacle of security with your latest update! I mean, who knew that having any app with accessibility permissions on my phone would render me unable to access my own money? It's such an innovative approach to security; I never have to worry about someone hacking my account because even I can't get into it!

Quân Hồ Mạnh

4 years ago

I already reported the login method's bug to you guys. Now both of Short PIN and Fingerfrint are not working at all in the latest version :) I have to use the password of my account to login this app. Quite disappointed :( Hope developers fix them as soon as possible.

Bee

4 years ago

I opened the app 7 hours ago and it asked me to update. I updated then tried to log in, but the app would buffer for 3 minutes then go "The system cannot connect. Try again?" It's been doing that for 7 hours!!

Trung Nguyen

3 years ago

The Neo version is really bad. I do not even know who transfer the money to my account in balance, even checking the information is hard on smartphone. Did the dev team really use this version before publish to the users @.@??? How can I check immediately the sender information if there is no function for that,orx I have to wait after 1 month to have new records in History?

Felix Van

2 years ago

I have used VPB for such a long time. While using it, I realized the bank automatically reset login password and ATM card password without any notice or apology for 2-3 times/year. It also raised concerns employees of the bank can easily use customer accounts for other purposes. There has never been a bank that is bad, disrespecting its users and violently interfering with confidential information as it does. Does the state bank of Vietnam aware this unacceptable action?

Leond Vinh

3 years ago

App have big security bug in otp. Once you select send smart otp activation through email, you will never receive the email in time. At the same time, you lose your current otp method. You will stuck in situation without otp and your money will be trapped in the bank. I have lost my business opportunity due to this. Even after week, customer service still didnt resolve this. Dont delete this review, it is serious bug.

T. Yokoyama

2 years ago

English option available but actually no english in the App everything is vietnamese, app works but need assistance from vietnamese person to use it, not sure how to check transaction history or check basic info too many menus and options no idea what they do very confusing.

lina vallente

2 years ago

What's wrong with this app now? I've got 0 balance when I opened it 4 days ago and since then the apps stops working. I tried to redownload it just in case will work unfortunately it's the same. I wanted to see the money being forwarded in my account but I can't open my apps. Freaking bad!!!!

Joe Phan

1 year ago

Good app. Support many functions, recipe, stock, transfer, etc...

Sunview2 Nguyen

3 years ago

The app is good. But, the overall customer experience is extremely annoying. Thousand of calls from the bank to sell other services that I've never signed up for. Rude telesalepeople. They ignored my wish not to receive those disturing call times after times. I had to block its number today.

T T

1 year ago

garbage ux. when through lot of steps to register credit card and they tell that i registered wrong card. CS keep asking to do unnecessary steps to get their kpi without really support users

V D

1 year ago

Locked out of the app and everything, cannot verify log in device because it's the only device that can be used to verify. How do you verify device if this is your only device you log in with? Who coded this stupid logic? Customer service didn't help. Told me to go to the branch to reset account. I will do so. But I will close my account instead. Absolutely trash experience even for a Diamond member which doesn't mean anything.

Tony Todd

1 year ago

It's bad that after transfering money, you can not identify who you transfered your money to; the history record doesn't record it.

Nguyễn An Khôi

1 year ago

In response to their reply, I'm certain their 'security experts' are doing a fine job with the app, to the point I would close my account as soon as I get my matter done. Who on green earth would think it's a good idea to prevent someone from accessing their bank app just because they have accessibility enabled on other apps? This is the most ridiculous and unnecessary security measure I've ever seen.

Brandon Montgomery

1 year ago

I have a few complaints about VP Bank and their app. The App For some reason, I need to scan QR codes twice to get the option to specify the reason for my payment. Then, their is an extra layer of redundancy because I need to specify my reason further. Both of these add to to 2 small unnecessary extra steps that should be eliminated through patch updates. At first, I thought it was because I had an old phone, but the same issues happened with my new phone.