Viettel Money

Quynh Duong Manh

3 years ago

Bad app, always have bug. Do your team have any tester or QA??? Trash. I cant access this application, althrough my phone connect with wifi and it can run any app required wifi or 3g 4g. But your app always appear the box to mention my phone not connect wifi. Wth?

Thanh Tùng Ngô

4 years ago

Terrible app. I'm struggle with linking my ATM card to the ViettelPay account. I have to sign in to my ebank app inside the ViettelPay app every transaction, which is time-consuming. I'm considering whether ViettelPay is collecting my bank account information illegally. I use smart otp, so the transaction was cancelled after I switched to my ebank app to take the otp.

Duy Thanh NGUYEN

3 years ago

Definitely Scammer app. THEY immediately DELETED real feedback from user. They automatically puts another bank account into you default beneficiary List, and mark it as default at the frist line when you transfer money.

A Google user

5 years ago

App is good with many functions. But i't very disturbing when notifications are sent to my phone everyday. I tried to turn it off but i couldn't find it in the app, so i uninstalled it.

Cường Trương Hồ Ngọc

3 years ago

The app is improved but is still not good. This app is developed by a telecomunication group but the phone bill payment icon is not show in the first icon line, and even be covered by the floating icon. What a bad UI dev!

A Google user

5 years ago

The software keeps holding the phone processor while waiting for otp code, not to allow to access the message to find the code. Many functions are not stable. I failed to link it to my atm card even all the required information had been provided correctly.

Thuong Van Vu

4 years ago

This app is annoying. Even you just downloaded and used it once, it always tried asking you to use or consumed your money in the app (11000vnd per month) for "keeping the service" fee. Cheap trick to keep clients. How can a digital wallet like this app force users to use it by applying the maintaining fee? It's not the banking service.

Hoàng Trung Nguyễn

2 years ago

The app has too many unnecessary features, to the point that the whole app feels really laggy. To make it worse, the UX of the app is horrible, the important things like changes in account are hidden somewhere remotely and do not even have any details.

Hồ Khoa

10 months ago

good app, i trust this app because it is trusthworthy and convenient

Thanh cong Vu

1 year ago

I don't know if it's was the app or the internet loading so slow. Still they both from viettel and i still vote 1 star for both

A Google user

5 years ago

Happily to use so far with deep support to Viettel, being a pioneer and leading Vnese transformed enterprise, however, this time i experience more inconvenience with. Recently, wanted to recheck the payment records for some verification to the receivers and work needs, however, it is very limited up to 60 latest days only (took time to get this final answer). Most disappoint, the record displays no original "payment content", so, how could I know whom i paid for in my record? Very unfinancial..

A Google user

5 years ago

This apps is bad, they don't tell you that you need to upgrade untill you signed up and link your account once u transfer money from your account to viettelpay, you can't transfer or withdraw back that is when they tell you u need to go to there shop to upgrade the package. So now my money is stuck there unless i go to the shop, so ridiculous i thought it supose to be convenient. Such BS

Binh Doan

4 years ago

The new interface shows promotions only, whilst the main function like bill payment was hiding somewhere. Money transfer function shows only a bottom menu without any action. Please bring back the previous interface and simplify it rather than showing this useless interface. Update: need to reinstall the app to make it work properly. This is very inconvenient for non-tech people.

Jack Nguyen

4 years ago

I couldn't update my account info, when I took a photo of my IDC, the app stucked at a cyan background with a back button. I tried a few times but the results were the same. Also the at the Nhập số GTTT it should have numeric keyboard instead of full keyboard because it was hard to type on a small screen. The date input was reversed. In general, not a good experience for new users!

Quan Nguyen

3 years ago

Very bad UX which sometimes makes it useless. There is no supporting phone number somewhere on the app to help call easily and conveniently. You have to search for that number. But be careful, some results listed first (in the Google search page) may be fake. Once calling one of them, you will be charged with a very high fee (about ~10K per minute). That's so shocking when you always think that it's free or at least not that high.

hikigaya hachiman

10 months ago

Got an error and couldn't move forward after taking pictures, tried to contact Viettel Money via Facebook with Messenger and they actually helped even it was out of office hour, best customer service ever.

Kien Alang

10 months ago

I recently had a very frustrating experience with the Viettel Money app. Previously, there was an option to auto-renew data packages right before payment, which was clear and user-friendly. However, after a recent UI update, this option is now automatically turned on and hidden at the bottom of the data package list, making it hard to find. This design change feels like a trap, as it led to unintended charges.