UPS Access Point

Roy Townsley

2 years ago

Shocking bad. Latest update killed it for me. Not working at all

Ronakbhai Patel

2 years ago

Most of the customer collection, app need to restart Once you scanned the parcel for customer collection, the app will not be syincornised ,

Rashi Thaya

2 years ago

The scanner is not working well Every time I have to do it manually It's too bad.

Raju M

4 years ago

Doesn't work. Very slow. App Developers please fix the issues?

Naeem Hussain Faraz Gill

2 years ago

We have been using the service for a year, and we generally have pretty good experiences with UPS, no complications.

Kremp Florist

2 years ago

App does not scan packages and it forces closes. They need to hire better app developers cause this is disgraceful. Why Take away something that Worked fine to something that does not work all.

Chris Jones

3 years ago

I hope the developer reads this. They need to make the app use the infrared part of the scanner and not the camera. The camera does not work well

911 Tech Repair 911 Tech Repair

2 years ago

App freezing all the time and constantly won't scan packages properly and produces error codes all th time now, ups should have never taken away the scanners that worked, ups reps say there is nothing wrong, but clearly there is

Haroon Rashid

3 years ago

Awful app. Clearly states android 6.1 or above is supported. I have android 9 and 10 devices, yet I am unable to use the app. I have this app on my older device and it work perfectly fine on it. Typical UPS. No clue what they are doing.

Mickdonnay

5 years ago

Not impressed . Login every time and not connected like scanner all time. Ups couldn't afford brand new scanners such an embarrassment. When others have scanners updated . I been 9 years as agent and this is bad

JST Retail

5 years ago

Slow and clunky to use and the scan function works on a bit of an if it feels like it basis. Not an improvement on the old MC45 scanner, at all.

Pak Mail Athens

4 years ago

Doesn't work. Rep told me minimum Android 8, so I got Android 9. App is installed and activated, camera is active, app displays what camera sees, and nothing else happens. Tech support won't help, just tells me it's not a good enough phone.

Maha Moviles

2 years ago

You should either shut down your app or get a better team to update your app, it's literally the worst app, it won't scan properly, Would crash always if not used for minutes, it says to update then when we go to the PlayStore for update there is none. You should really update the app crash, really pathetic user experience.

carolyn haywood

2 years ago

App is great when it works but it keeps crashing & having to restart everytime a customer comes to the door is time wasting & annoying. My phone keeps saying UPS app keeps crashing, put it in a deep sleep! Not an option as I need it 6 days a week!

James polden

3 years ago

Absolutely awful. They discontinued the scanners and forced us to have this app. I don't want customers touching my mobile! What if they drop it or steal it? Also, once you've downloaded the app, you have to phone UPS to activate it, plus you have to give them the serial number of your mobile phone. I don't want them having that. It's disgraceful. There was nothing wrong with the handsets. All these recent low-rated reviews are completely justified.

Neil Ramlagan

3 years ago

My experience with this has been difficult after being force from a ups provided device to the mobile app. Scanning parcel with a busy store is proving difficult as the camera is not reading majority of bar codes on shipping labels. Not to mention customers with multiple parcel. It an android 12 device and the barcode shows clearly on the app via the camera. There should be a work around maybe connecting an actual scanner to mobile device which I tried but the app does recognize the scan.

Kyle Rathgaber

2 years ago

Have been a UPS Authorized shipping location for over a decade. Have been a UPS access point as well since it's inception. We ship about 150 boxes a day for UPS, the fact that they took away provided scanners and told us to go buy our own device is insulting to begin with. The fact that the app regularly crashes (sometimes after scanning 10-20 boxes) is extremely aggravating. I have to reboot the app and rescan them all every time this happens. The camera scanner is also just terrible.