UnionBank Online
July 24, 2024
More About UnionBank Online
+ First Philippine bank that enables customers to open accounts through the app.
+ No need to visit the branch.
+ Choose between Personal Savings Account, PlayEveryday, Savings+, Lazada or GetGo.
+ Get a Visa debit card delivered to your home/office.
+ Immediately get a Lazada Virtual Debit card for online shopping.
Deposit checks 24x7
+ UnionBank checks clears after two hours – even during weekends and holidays.
+ Other bank's checks, follows industry cut-off and clearing hours.
Securely manage your accounts
+ View all your accounts and credit card balances in one place.
+ Real-time monitoring of your savings, checking or debit/ATM card activities.
+ View your credit card spend, points and statements.
+ Lock/unlock, set limits and transactions controls on your Visa credit cards.
+ Keep tabs on your loan repayments.
+ Secured access enabled by OTP and biometrics.
+ Self-service password reset and profile unblocking.
+ Track your rank, view your points and access the leaderboards with PlayEveryday.
+ Create Goals and start saving up for that investment, emergency fund, or whichever you aspire to achieve.
Easily Transfer Funds and Pay Bills
+ Transfer funds to anyone, to any bank, any time, without any enrolment or going to the branch.
+ Real-time crediting for transfers between your accounts or other UnionBank accounts.
+ Transfer to anyone for free with PESONet. Same or next business day crediting.
+ Transfer up to Php 50,000.00 to anyone with InstaPay. Real-time crediting for only PHP10.
+ Transfer your US Dollars to other local banks for only USD1! Made possible through PDDTS.
+ Pay your utility, phone, rent, school, and more. No need to enroll billers for payment.
+ Save accounts you frequently transfer to and bills you regularly pay.
+ Schedule recurring transfers and bills payments. No need to worry about due dates.
+ Send money to our partner Remittance Centers – Palawan Express, Cebuana Lhuillier, LBC & PeraHub.
Request for Payments or Split Bills
+ Send payment requests to another UnionBank Online user with just their mobile number. No more sharing of account numbers.
+ Split bills with your friends on UnionBank Online. No more worksheets to compute who owes who and how much.
+ Generate your own QR code and have your friends scan the QR to pay.
Schedule branch visit
+ Get ahead of the queue by scheduling your branch visit in the app.
+ Transact without any forms or signatures. Put all your transaction info on your scheduled visit.
+ Find the closest branch or ATM with the built-in locator.
Other Features
+ Activate your new credit card.
+ Redeem your Credit Card points.
+ Check for promos and discounts in our Voucher Wallet
+ Do USD/PHP conversion and view real-time FX rates.
Check our web version: https://online.unionbankph.com
2018 Best Retail Mobile Banking Experience by The Asset Magazine
2018 Online Banking Initiative of the Year by Asian Banking and Finance
2018 Best Technology Implementation - Front End by Retail Banker International (Highly Commended).
UnionBank of the Philippines is regulated by the Bangko Sentral ng Pilipinas. For inquiries and comments, contact our Customer Service at [email protected] or (+632) 841-8600. Member: PDIC. Maximum deposit insurance for each depositor: P500,000.
Latest Version
2.53.4
July 24, 2024
Union Bank of the Philippines
Finance
Android
13,788,785
Free
com.unionbankph.online
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User Reviews
Christopher John Naval
9 months ago
Today I open my mobile app in union Bank to transfer money but currently the app is requiring me to update the app then I update it when I tried to login my password it is correct but currently the app says it's wrong I try it to input slowly but still the password is incorrect until 3 times and I get blocked when I try to forget the password the authentication code is very slow to send to my preferred number. Because of this update my app is blocked right now. Worst experience as of now.
Mary Grace De Guzman
10 months ago
Not sure if it is just me but been trying for this app to work on my mobile for almost a week now but i am unable to. It doesn't accept the details of my card number or acct number. Tried opening a savings account but still unable to login to this app. I can't link any of my details. Tried uninstalling and reinstalling several times but it doesn't work at all.
Jun mill West
9 months ago
Still unable to process the valid ID that was needed to open the online banking. I've been trying to enroll my account since last year. The photo taken was clear and if I submitted it the prompt still says that it is unable to verify my details. Not satisfied with the services
Victoria Gomez
9 months ago
I already set Cash Advance PIN still not able to take advantage the Cash Advance due to system issue (Ref: S3). Tried multiple times Everyday for 5 days now. I already called Customer Service to walk me through. Still not able to Cash Advance. Even the Disabling OTP option on the app is currently unavailable. Terrible experience 😩
Faye
10 months ago
No biometrics login. Really sucks because the app looks nice. I'm baffled that such a high tech company can't provide that feature. The app also usually takes a really long time to fetch my CC balance and the redeemable rewards. Why not try lazy loading instead of fetching all the rewards at the same time? Overall it's a decent app but not great. Lots of room for improvement. The old Citibank app was way better and faster for checking my CC transactions and remaining balance.
Angelica Baxa
10 months ago
The app has no problem but your customer service really sucks. I went to one of your branches (Double Dragon) to update my billing address since my cc will be delivered in province but I have to call the customer service. After 3 days, I was able to get through just to be transferred 4 times without my issue getting resolved. I have sent multiple tickets and emails just to receive an auto response. I'm speechless of how horrible your customer service is. 🤐
Ria Angelica Dysico
9 months ago
App keeps on saying that I cannot connect to server, I've been having a hard time transferring money because the app is so slow and keeps on saying that I have internet issues which I don't think is the problem because I can use my other apps and banks just fine except for UB. The customer support chat is useless because it's automated AI and there's not much help regarding the issue. I hope that this can be fixed asap as it is affecting my business and work since I cannot transfer money at all
Juna Ramirez
10 months ago
I was previously using Citibank Mobile Banking App for my credit card transactions. The transactions are displayed differently in the UB app, they show the breakdown of interest and the amount in which require me to manually compute for the grand total just to determine which of my transactions is which. It's somehow an ardous task on my end. Also noticed, the response time of the app is quite slow - from logging in, requesting and sending OTP as well as navigating the app.
Jessica Austria
9 months ago
Does not resolve my issue about billing me wrong account and balances!. I tried to call customer service and provided me wrong number and not in service to take action of my account. I emailed multiple times and yet no answers. This is not yet resolve as of the moment and it was so frustrating. Citibank is way more better than using UB. This happened to my account because of poor management of UB!
David Yague
9 months ago
App customer support option doesn't work, customer service hard to reach by phone, in email they answer in weeks, always given the run around. Haven't received replacement card for one of my accounts for 2 months now. Won't recommend to anyone anytime soon.
Jesa Tarucan
9 months ago
Their customer service is frustrating. I've been trying to ask for help to resolve the issue that I've been facing with their bank app but the response time takes 2 weeks or so for me to receive yet they're unable to resolve my concern. Now, I'm still waiting for their response. Worst experience.
dodie estoquia
9 months ago
I miss the reliable, very functional citibank app. This app is laggy, not user friendly and OTP function is the worse. It'll take you more than a minute, just to open the app (failed in customer exp and usability). Pls upgrade or change the process if you want your customer to very active/engage on this app
Lilibeth Garcia
9 months ago
Was able to activate the credit card bearing my married name using the account on app under my maiden name, however, the app declines to add the said credit account. I cannot use my credit card since I dont have access to my statement of account. Tried calling them but wasnt able to talk to their rep even after waiting for an hour. Went to the bank but they said they dont have access to their credit card accounts.
Jv vS
9 months ago
Now: The hassle free online check deposit is a scam. It's too hassle 😅always asking you to retake retake and retake even if photo is properly taken. This is the biggest flaw of UB app. All other things, in the app, so far, great. I only experienced non real time update twice. Before/Then: amazing... so far . I'm impressed .
Charlie
9 months ago
It's so inconvenient! Too many OTPs! When I try to top up my Lazada wallet, it asks for an OTP, I enter it and it says "unsuccessful"!!! And this was after I had to google search how to enable browser banking! Too many things to do and so many OTPs! You even have to manually trust the device for f's sake. Be better at security without asking too many OTPs!
Yang De Guzman
9 months ago
Update. Your app is disappointing. Still slow, most of the time is loading compared to other bank app and some of the features are still unavailable. You should have mirror the CITI app prior migrating. Too slow. Some options not available yet. Unlike in the CITI app. Please fix all the issues and services as how we used to enjoy it.
Florence Canete
10 months ago
out of all digital banking apps I've used, UnionBank's OTP feature is the worse. even if you have strong cell signal, it takes longer for the OTP to arrive. digital payments/online transfer shows your account balance on the transaction confirmation page, which makes it a nightmare when paying at a physical store as they usually take a picture of the confirmation page.
Neslax Cabañog
9 months ago
Very poor service! I used my debit card outside PH for paying a full tank of gasoline worth 70+ Euros but charged me 2x the amount of my purchase (that's about 140+ Euros). I reported it and filed a dispute, but guess what? It's been 4 months now and my ticket is still "ongoing". whenever I follow up they just say it's under investigation! like the hell it's been always like this for quite a while now! I sent them the receipt that they doubled the charge and they don't never give my money back!
Rex Torres
10 months ago
One of the better banking apps. But still far from perfect. For one, it's quite slow in loading account information and sometimes it fails to load the info. Also GOALS never worked for me. I can't transfer money into them and now I can't delete them. In order to delete them, I have to withdraw the money out of them. But I can't withdraw because I wasn't able to put anything there in the first place. I WOULD ALSO LIKE TO REQUEST the feature to PAUSE SCHEDULED TRANSFERS please!
Charlton John Monton
9 months ago
Customer service is great. But the app and online are terribly lagging. And it's not because of the WIFI connection because everything connected to the WIFI is working fast. When the app does work, the spending tracker would not load up. It has never loaded up since I've used the app. I already reported this and they said that there was a case but still no change. Hope this would be corrected and addressed soon.
