UKG Pro Classic

Lindsey Mercuria

4 years ago

The app is not intuitive and doesn't have a whole lot of information in it. there is no way to cancel a direct deposit to one account and set it up in a new account. I'm forced to select percentages or dollar amounts to split between two accounts. When selecting percentages the app thinks that 1% plus 99% is more than 100%. The website is slightly better but only when viewed on a mobile phone in desktop version. The app serves no purpose whatsoever!

A Google user

5 years ago

Menu structure is poorly laid out. For example, why is view and request time off two different pages?! It should just be one page with all the information right in front of your eyes if you scroll. The app also lacks functionality that is important which normally the website provides. Like viewing company holidays before scheduling time off! Seems to be something common enough to do, but all it offers is a mediocre interface to schedule time off. All in all, this app could be done a lot better.

A Google user

6 years ago

This app is great...in concept only. I can't tell if it's just the app or the whole system, but whenever I try to sign in, I there's a problem. I won't recognize my password. next it forsnt recognize my login. then it asks for my email. I have my password saved on my phone, but it doesn't matter. Every time I try to sign in, even after resetting the password and re-saving it, and even contacting our system administrator, it still never seems to work properly. It has become very frustrating!😠😔

Kym Adams

4 years ago

Since the last update, the app functionality has gone down the drain. I can sign in, but I'm one of the few at my job that can. I can sign in and see my menu, I can only click on one menu per sign in session, and most don't load. If I need a different menu, I'm forced to sign out as the app refuses to load. Clocking in/out is hit or miss, as the "punch" button isn't always active (if it isn't you're forced to reopen the app). When you can punch, you can't verify the timestamp below due to lag.

W Coz

1 year ago

App doesn't work. You click on the app and sign-in shows up in the chrome browser. You're working in the browser and not in the ap, so what's the point of the app? The site itself works fine when you actually do get in, but logging in is bothersome. Password went from 12 to 15 characters, and autopassword doesn't work. You can easily get locked out and have to contact the HR several times to get it unlocked.

Emily Torok

2 years ago

Worst app I've ever worked with. We can't clock in, it keeps reverting to the older version we must uninstall and reinstall every day. Can't change my time, half the new app is mixed with the old one so there's a bunch of options to click on but half of them are from the old version and half are from the new version. It's buggy, it doesn't function correctly and I think the programmers should be ashamed of just how poorly this app works.

Kylie Kocher

2 years ago

This app is ABSOLUTELY HORRIBLE. not sure why my employer chose to switch but it was a bad move. Used the access code, half of the options, including punching in and out weren't on.. then suddenly most of us were unable to use it at all. so employer reset all passwords again... and STILL can't reset password or use current one. Haven't been able to log in for 2 weeks. And it's definitely an app issue. Ridiculous.

Matthew Hoffman

2 years ago

I have yet to see UKG Pro boot up correctly. Instead, after logging in properly, the app landing screen appears, but above it is a white square with an "in progress" spinner. I have to close and reopen the app multiple times to get it to work, and that doesn't always work. UPDATE: Fgured out how 2 get UKG Pro 2 work! All you have to do is uninstall the app, then reinstall it. Every. Time. I'd give a 0-star rating if I could. Just awful. But why should the devs fix it? My job requires I use it.

Nicholas Brosius

2 years ago

Super Laggy and freezes! Clocking in/out is fairly streamlined (a fingerprint scan & 2 taps), but sometimes that takes a full minute! Really!?!? Why, you ask? Well, I open the app only to find it hanging and unresponsive (yes, only this app; others are fine). I have to kill the process and start the app again. I then try to punch in/out, and if it's near 8am, noon, or 5pm, it takes forever to load anything (probably due to insufficient back-end resources and/or poor coding).

Toshic Hoo

1 year ago

I rarely ever make reviews for apps, but at this point I feel like I have to. The sign-in screen is horrible, so much that it makes me frustrated. It will act like it has an autofill function, but when you try and sign in using it, it will send you to the forgot password screen. I always end up wasting countless minutes just trying to get the sign-in screen to actually work. Tonight, I tried logging in and had zero successful attempts, do better please.

David Helfrich

4 years ago

The last update has left this app totally useless (Not that it was great before, either). Cannot punch in/out any more nor view my timesheet. Edit: yes we can punch in again. Thar was a long time to be without the one and pretty much only key feature for which most of us actually use the app. This really is on-brand based on my experience with Ultimate Software going back to the days when I managed an on-prem Ultipro server before cloud services were a thing... so it wasn't surprising at all.

Josh Sherrin

11 months ago

I wish my company would switch, every couple of weeks I have to remove and reinstall the app to get logged in, along work fighting with the time clock system that constantly fails to load on the desktop version trying multiple browser and incognito modes to be able to get in. It takes several minutes to clock in and out consistently.

nicholas roberts

1 year ago

Absolutely worst app I've ever used. You can't log in with your correct credentials, because it's continuously tell you it's wrong. But you can log into other UKG apps with the same credentials with no issues. Every blue moon it will allow you to log in with no issues but that's a very very rare occasion. Help me to understand how that make sense?

Pookie Johnson

1 year ago

So many issues with this app Including the fact it can't find the server error constantly over the years I've used the app. It's not stable and seems to forget what it's doing often. It's really a shame because when it works correctly, it is very informative and well organized. It just isn't constantly a reliable and beneficial app to use if you use it constantly or on a daily basis.

Addison Sparks

10 months ago

Does not remember login information. Diverts to web browser to input login information. And it is very annoying having to type the ridiculous and required 20 character password every time you want to login. Also when trying to view a PDF it only seems to work about half the time. Have to close the app and log back for to check the PDF sometimes multiple times

Amber Marshall

1 year ago

The app for the longest time was working flawlessly in my opinion. But as of recently of this month I haven't been able to access it at all. It continually claims my Internet connection isn't working and so it won't let me login. I've manually forced stopped it, made sure its up to date, and my connection is strong & secure but still nada. So, pretty lost on what to do to access my work schedule.

Rose Ilasi

11 months ago

To be fair, this app is horrible. The first time I used it was fine within the first year but ever since then I've been having issues logging in, always having to call to re-set my password. Now that I can get into the app, I can't easily download my pay statements, making it impossible to keep these records and with no option to get paper statements. The app glitches out when you try to do this and I've tried it on both my phone and my tablet. Very frustrating.