A Google user
6 years ago
This app has a good concept but takes that concept and takes a f***king piss on it. For f***ks sake, they dont even have a sensible search bar. You HAVE to choose Model, Year, or Price Range, you cant just type "BMW 335i" You have to select "BMW" and select "3 series" under 'Model' THEN go into your filter and select the trims "335xi" and "335i xdrive." After you go through that bloody mess your options pop up; however, once you select an option it takes a bloody hour and images barely load.
A Google user
6 years ago
TrueCar used to be great with upfront pricing and no games, no trickery and stats to show you how good of a deal you actually getting. Now all that information is hidden so that you can be ripped off. At this point, all they do is to fish out your information and send them to sales people so that they can harass you with unwanted emails and calls. this app is now a total waste of time. Off to seaching for the next best app for car purchase. It's no longer truecar.
A Google user
6 years ago
This app has sunk so low, less than 1 star for me. The interface is odd and it locks you in to the inquiry phase of the process where your inundated with terrible offers via email and phone call. It used to be an option to contact sellers, now a requirement. I used to use the app as a running list of interests i could go back to and compare specs and pricing, that experience is ruined.
A Google user
5 years ago
App is slow and cumbersome to use. Sorting features change back to defaults when you view individual vehicles. CarFax info is often available on vehicles in list on the dealership's website but not on the app. Cannot see which dealership is offering the vehicle until after you click on "check availability" - to see if it is still for sale (found several that were already sold). That sends your contact info to the dealer and you get hounded with calls, emails and texts - when you are just looking
A Google user
5 years ago
Horrible change in process! I bought a car with this app 2 years ago, came back to look into buying another car. Previously you could look at cars without being hassled, now in order to see the car details you have to give all of your contact information which is instantly given to any dealership with the car you are looking for. In 5 minutes I have received 20 emails, 6 texts and 3 phone calls. Go back to the way it used to be, I want this app in order to avoid being pestered by sales people!!!
Ryan Hamilton
2 years ago
Great for shopping around but it could use some work. Pros- great filtering options Lots of results Reflects prices others paid and shows if price is fair or not. Cons- research features could use a bit of work When looking at the comparison for trim packages scrolling left and right is sometimes buggy and inconsistent. I swipe left and it will move but then it kinda just moves it back on you without user input. TrueCar please reach out for more details thanks
Jose Sylve
2 years ago
Overall poor experience on this app. App is overall just slow. Slow to load results, slow to return to previous pages and slow to open menus and close them. When searching for vehicle based on custom build, the app does not automatically filter to Trim levels! Huge oversight and makes it seem more vehicles are available than actually is.
Michael
3 years ago
Truecar is great. You find great deals and I have bought two vehicles I have found on the app. However, be weary of buying from Vroom who sells from the truecar app. Vroom is horrible for many reasons. Customer service is the worst. Tracking the status of your vehicle is a nightmare. Nobody in vroom communicates with other departments and half the time they don't have phone numbers only emails. I give truecar only 4 stars because I complained about vroom and did not get a response from truecar.
Andrew Barber
3 years ago
Do not sign up for this app unless you love unending text and email messages that will not stop no matter how many times you send STOP to the text number. I'm glad I unchecked the option for phone calls. UPDATE: It's worse than that. TrueCar apparently periodically changes the number the texts come from, just like any other spammer. Update 7-8; emailed as requested. No reply, and still being spammed from changing numbers as of today.
Jules Wood
4 years ago
Love the idea, but it's been glitchy to the point of freezing entirely. Still rating 4/5 because it is not that the product is bad- just needs some tech resilience. Or maybe i caught the aftermath kf a big release with some bugs...My first 15 min of use were mostly me restarting it. I switched to mobile web, which works fine but is no substitute for a good app. One suggestion would be a little more consumer-user freedom to explore before casting myself into a lead generation pool.
A Google user
5 years ago
i have looked ay two cars in the past few days, and both were missing a number in the price. They were both obviously wrong, but I've discovered a few other mistakes as well. This has led to more work than i wanted during my intitial internet search. Fortunately there are other companies doing this same service more accurately. For the record, I didnt get ANY calls or e-mails from dealerships at all until i specifically requested one. I eas able ro browse without being bothered.
A Google user
5 years ago
Just the action of trying to see prices of a car sends your information to dealers, opening you to a torrent of calls, texts, and emails. Thankfully I used aliases for email and phone, but other people could have their personal contact information compromised. This app is useless for market research if you are contacted to buy every car you look up. There also isn't a way to get rid of vehicles... I have a list of things I had no intention of buying forever in my UI now. Steer clear.
Leah Atwell
4 years ago
The app is awesome! It was easy to filter choices based on my specifications and even easier to locate a vehicle that I wanted. I love that TrueCar gives choices for new and used vehicles with a wide variety and the rates are fantastic! I tell everyone who comments on my new truck how I found it and reasonably priced it was. I absolutely love it! TrueCar blows the competition away!
Kimberly Minks
4 years ago
Great app for searching for a vehicle to purchase. Numerous filters to narrow your search. I have found some great deals on here. The only thing I would suggest is being able to pick more than one type of vehicle at a time. So instead of just picking a truck, you could pick Truck and SUV. So it would list them both at the same time and you wouldn't have to look at options seperately. Other than that great app easy to use with some great deals.
Brian Clouse
3 years ago
This app has been nothing but glitchy for me. It'll give me notifications of price drops, then not bring me to the vehicle. I have a lot saved so I don't know which one had the price drop. The app is slow. It crashes all the time. I expect a lot more. Not to mention I submitted my info for getting my car covered under the military appreciation program last summer and never heard back. Submitted it multiple times. Just thought I'd add that to this little rating.
A Google user
6 years ago
I have used this app for years and it has been great until the last update. Here are items that need to be improved to make this a five star app again. 1. When pricing a car you start by choosing a trim level. There is no info on what the different trims include- only choices like basic,premium, or prestige. Who buys a car without knowing what thse trim levels include. 2. The new version takes you straight to pricing after choosing the exterior color. In order to choose interior color and other options you have to figure out where to go in the app to get to those things (not intuitive at all). Once again, who buys a car without knowing/choosing those things? 3. The new version is much slower than the last version. While the app is still usable while slower ...... if we are gonna fix it, lets fix it right. I probably use this app 2-300 times between car buyings (i have actually finalized buying 2 cars with the true car process.) Clearly I use the app to learn what is available on the market (colors, trim levels, options, etc.) ; not just to get a price. The latter is useless without the former. It is still a great app.... UNLESS you have seen prior versions. I have now tried using this app for two days and you cannot get any necessary info without registering. I wll be deleting the app today - it is no longer worth the space. Sorry truecar, no more dealer payment of $400 to you for each car i buy.
Cindi Crum
2 years ago
Horrible. Doesn't keep searches, the back button brings you to the beginning of your search so you have to find your place again, constantly jumping pages to things you never clicked on. The sort button does virtually nothing if trying to search by distance. You cannot keep from seeing cars that would cost thousands to ship because they are in another state. Seems like a friendly user interface at first but I very quickly lost faith in its ability to be a helpful tool in my search for a car.
Anthony Gaytan
1 year ago
Probably the worst app to view new or used cars. You can't just select the type of car, the app forces you to select dealerships to view from, you either build a car or start selecting options you know nothing about. Just makes things more difficult than they have to be. App also won't show you the price of the vehicle you have to switch between, lease, finance or cash options, then loads all over again.
A Google user
6 years ago
They no longer show incentives on the vehicles, which effectively makes this app totally worthless. They also eliminated the ability to pick certain options, and instead make you choose from common option lists. Oh and if you choose to see the info, then dealers will literally bomb your phone for hours. So sad. I bought my car with this service in 2011, but it's really declined since.
Justin Saber
4 years ago
I think overall this app is amazing The only thing that's frustrating is when you go to choose the options the one you want engine choices or options it'll let you but as soon as you accept it the standard options will show instead. For example I would choose the 6.2 engine as soon as I accepted it it showed on the screen the 5.3 engine the same for different trim levels it would do the same thing