M B
1 year ago
No option to contact customer service in the application. When I call customer service for help using the online phone number and select English as my language, I'm always connected to TP Bank representatives that do not speak English.
Vaughan Green
1 year ago
Very poor. A lot of the functions don't work
Viet Anh Nguyen
1 year ago
Always freezed when opening. You cant close it either. Gotta wait for the system to ask wwhat i want to do next such as "wait" "close the app" ... it takes a long time for this. very inconvenient. This is probly 5th or 6th time complaining. Your automated reply does nothing. What do you expect calling your hotline if you cannot solve it here? Probly your CTO and entire dev team should go learn the job at other banks on how to debug your app
A Google user
4 years ago
After several updates, app becomes useless compare with web version. Very slow loading. When I enable login using fingerprints, it should automatically lauch fingerprints instead user must click fingerprint icon to use that function
binh pham
1 year ago
Please update and fix the app, frequently get crash when opening the app 🙏
DEA Raison
1 year ago
One of the best mobile banking apps I've ever used.
A Google user
5 years ago
- UI is bad like a web that is out of date (1*) - Transaction took so much time to finish and many times got timeout when instanctly transfer money inter-bank via ATM card (1*) - Touching action is not responsive like a touch to the wood. (1*) - Most of bank had instanctly transfer money inter-bank but not available in this app. (1*) - UX very stupid. Why always stupid chat appear on top & can not hide (0*)
Xylem Nguyen
3 years ago
Nice interface after updating, good e-token and overall good experience. Supportive staff. Overall I have a good experience so far. Update: It keeps crashing and I cannot update my credit card info.
A Google user
5 years ago
Work as intended but there are several annoyances. I always have to set finger print login and pay after every update and other settings doen't seem to be saved. Also I cannot read any notification by the app. Click on a notification will open the app instead of let me know what the notification is about. And the notification list inside the app only shows recent ad, not the history of notification.
Phi Thăng Nguyễn
1 year ago
Update: The stupid issue still happening from August of 2023 upto now - 2024. Tpbank dev team 'must' learn how to debug on the application :) Shame on you. App always crash when I open it. I have to wait for pop-up with 'close app' button then close app and reopen application to resolve the issue. Its very annoying for end user. The issue happens in samsung note 20 - android 13.
Ngan Le
4 years ago
Today very annoyed of the app keeps crashing after deactivate/activate etoken. I tried re-install and it only works for the first time Iogin and put activate code for etoken. Once I loged out, the app stops working and I cannot login neither get token code using for website!! Terrible issue!!!
A Google user
5 years ago
The most annoying problem is the fingerprint login for too long. The new app updates the new interface very nicely, is very intuitive and vivid, the layout is more streamlined than the old one, the colors are more harmonious and pleasant.
A Google user
5 years ago
I cannot create any new saving since I updated to the latest version. And another annoying, the app ask me to access my contact list, I say no and app do not access the account list that I saved before. Why a banking app need to access my contact list? What if I upload my contact list to bank's server and my data is hacked? Please remove that annoying function.
A Google user
5 years ago
New UI/UX is good and performance is good as well than the old one. But in the new release, you have skipped the Transferring Samples feature. I could save a sample but couldn't load that to transfer the same account in the next time.
Quân “KunDepTrai” Nguyễn
3 years ago
- There's no way to manage the address book, some address account i want to delete since the other person doesn't use it anymore but i cannot. - No FaceId login on Android - The vibration when tappin on the bottom tab bar is really annoying don't do that. - Overall the app usage is not too bad, but it's certainly below average. You can do much better
Майя Пивоварова
11 months ago
Can't login to my account. Keep sending errors "Invalid account"
Nguyễn Thế Bảo
10 months ago
Lack of stability App conected so slowly, wating time so long
Trung Kiên Nguyễn
10 months ago
App usually not responding when opening the app and often can't login to perform transaction
Rob G
10 months ago
new version refuses to accept ID and password...several attempts, customer services and IT department involvement... still unable to access my account.
meed mehdi
11 months ago
Amazing design of an app for all banking. The one issue is everytime I scan to then pay, once I enter the amount I have to focus out to be able to press proceed. It would not let me press right after enter the summ. Wasting 2 seconds on all payment they should fix that.