TownSq Community

Thomas Gillespie

1 year ago

The app frequently (about 80% of the time) won't load on my Android phone without me restarting the phone. No idea why it does this. Edit: I figured out I can get the app to load properly if I execute a Force Stop on it. It will re-start and load properly. This is better than restarting my phone. To date I haven't had any help from Tech Support, despite a flurry of emails. Lot of chatter, no action.

Christina “Tina” Perry

2 months ago

Terrific app for contacting HOA and staying updated on community happenings! Improved my experience tremendously.

Zidan Ramos

3 weeks ago

Ive never seen an app with so many errors. Useless.

Manny CJ

1 month ago

Doesnt work, just spins on account screen. Same thing when going directly to their website.

Chuck

5 months ago

OK app. Don't use it a lot just making sure my dues payments are current. Updated the monthly amount and now app won't show anything about my account. No past payment history, doesnt even show I have an account. Can't get anyone to answer me.

Matthew Martin

2 months ago

The app works well for making payments, but when the company that manages our HOA tries to contact me (board member), I get an error message instead of what they sent me.

Ken M

1 month ago

Would love to see the Pdf file on the app and not have to download every pdf my baord puts out. Don't need to downloads lots of notices on the phone because you can't put that on the app

richard garcia

1 month ago

The payment wizard is broken and unusable. It says error while processing payment making you think it failed but if you wait a minute you receive an email with a confirmation number.

Alex Jackson

2 months ago

TownSq app shares data with third parties for targeted advertising. It is hidden in the privacy policy and it is an opt out rather than OPT in, and for an Application where the average is above the age of 50, I think it is a scummy business practice to target older people and we should not be rewarding then, especially because they make the app the primary method for payment. It is a scummy business model that should not be encouraged.

Dylan Hand

1 month ago

They charge $15 dollars for the convenience of them charging your card. Obviously, they want a cut of your HOA fees. It never says what you owe, and when it's due so you have to remember what you owe. I don't understand why if they are asking you for your hard earned money that they are not upfront what you owe. As it currently says, I owe $0.

Ian Jones

1 month ago

completely dysfunctional most of the time. Fails to load any documents for my hoa (rules, annoucements, etc.) and I get often undescriptive error messages when I try to submit payments. Tried setting up auto pay but it isn't automatically paying... been on and off the phone trying to fix issues with inability to access my account. I am a highschool Comp. Sci. teacher, and unironically my 12th graders could build a better functioning app in a single semester.

Jolene Sias

1 year ago

It's an OK app to use, but I would like to be able to pick the time instead of picking blocks of time for reservations. Even if it could be set to 1, 2, or 3 hours etc. it is not user-friendly for this option. It's only on the back end for the person who sets up the blocks of time to set. it and I don't like it because it sends an email to everybody on the list for each block of time that is taken. So, set beginning/ending time in hopes people know in between times are taken. Poor setup.

Da Sa

3 years ago

UPDATE: User error, the app gives the ability to show/hide name, address or phone number. Also, phone auto complete settings screwed me by filling in EVERY block. So be careful when setting up your account. (Original rating/ recanted) Not intuitive to change your name. Anything that is posted has full name and address, safety issue. Also, no way to go back and put initials on posts or comments to prevent full name from being plastered everywhere.

Grace Fuller

2 years ago

When I pay, for example, HOA fees, it says AN ERROR HAS OCCURRED, yet the money is pulled from my account. If I did not recognize this error, I would press the payment button over and over again, not realizing I would be charged every time this happens. This needs to be fixed because the only way I know the funds have gone through is to visit my bank account online and check. This can cause someone to keep charging their account.

A Google user

6 years ago

Poorly developes app. It definitely wasn't developed with user experience in mind. Also the fees added through TownSq make it pointless to submit payments through the app when I can use bill pay through my bank with no charges. I'm not impressed at all. When events are created, the app should allow you to either copy the text or export event to calendar so that we can add it to our personal calendar. Docs are posted as alerts, but then become hard to find and confusing. Just add a doc library

Maddi D

7 months ago

In the past, every time I make a payment, I get an error message but generally get an email saying that the payment went through. However, this month, I've tried making a payment 3 times now (once about a week ago, and twice in the last hour), and I haven't received an error message OR an email confirming my payment. My HOA is incredibly fascistic/draconian when it comes to anything going against HOA requirements/guidelines. I don't want a late fee or a warning. This is awful.

Laura K

1 month ago

This app is terrible. I use it because I have to in order to pay my dues but it doesn't even do that now. For a long time, every time I pay my dues it would give an error then I had to watch my email to see if it actually went through or not. Today it's still giving the error and it seems like the payment isn't going through. Or I've paid my dues 4 times. Who knows? Since this app never works right. -Now 3 days later it won't even load the payment area for me to attempt to make a payment again.