Tokopedia

Nick Lo

6 months ago

This is for your intrusive ads on my fav game. Everytime I clicked "x" on your ad and failed to close it and instead it open my tokopedia app, I will update this review. ....to still one star. How many times this has happened: 20

Haha I see what you're doing

6 months ago

Searching experience got worse in the recent updates. Why do they get rid of keyword filtering, results number estimation during filtering? Even sorting isn't working at all, still randomly unsorted regardless the sorting choice.

Clay Wheeler

5 months ago

12 June 2024: what did you do with the App's update? Now it's overheating the phone very quickly. It's ridiculous. I had to uninstall this app after the Update because of Overheating issue. Now I have to use a Laptop for any kind of Purchases. This never happened before

Chrystales

8 months ago

I previously had no issues with the app, but I mainly browse on my computer since I prefer it that way. But now certain items are only purchasable through the phone? I have the app downloaded already, so this does nothing but waste time. What do you think the whole point of online shopping is? It's to be convenient and easy. This is literally the opposite of that by making me waste 3 minutes opening the phone when I could just buy it instantly from my computer. It's anti-consumer.

dini prmita

5 months ago

The latest version is a bit laggy, unresponsive, and the most irritating me is I can't make direct order from wishlist. There's a notification that said 'Maaf kamu belum memenuhi syarat untuk membeli semua produk Rp 0 and so on.....' My God! I never want to order that Rp 0 things. I just want to order those things because I really need that. I need to decrease the star. Sorry not so sorry. Your costumer care and handling at complaint is very poor.

Maulana Malik

7 months ago

Careful of tokped's tricks. After canceled by system or/and seller (without any problem from me), balance return wont be suffice. You HAVE TO PAY MORE for the same exact nominal with the same exact fare. For example, i've pay 76k. after cancelled, the return balance mentioned are 75k, but the reallity it's just 65k. So i have to PAY ADDITIONAL 13.500 for the exact total (same price item & same nominal fare) to try again on another shop

Desc

7 months ago

the free shipping aka recommended courier in Indonésia is so unbeliavable bad and slow right now. Takes AT LEAST 4 days for stuff to arrive when usually it only take 2 days (very rarely 3 days) one of my order haven't arrived and it's been 6 days. please revamp the system or use another courier companies or something, it's especially bad if there's a change/relay of shipping company in the process of shipping.

Adam

5 months ago

It's a good app but I wish it was possible to change the language to English, I'm bule living in Indonesia I can speak Indonesian ok but not fluent, sometimes it's difficult to choose products because I don't understand some details.

Shiga

5 months ago

on mobile, open listing, tap its photo, zoom in, and move it around to see some detail. but, instead showing part that cropped out because zooming, its showing next/prev img, part that zoomed out cant be viewed, why?

Felicia Cia

7 months ago

i'm a diamond user. used to be toped loyal cust. VERY DISAPPOINTED with overall CUSTOMER SERVICE. With slow handling, bad recommended courrier, bad problem solving, and not helping customer issue. Don't buy from toped because if you have issue with your stuff, toped just don't care and ask you to deal with seller directly. No use for middle company. they just want the commission. better buy from Bli2!

Mister Hans

7 months ago

As a Bule this app is frustrating. Some parts are translated in English but very little. Multiple packages I paid and don't arrive or are listed as arrived and arw not. So you have to go through a not so proactive xlcuatomer support. I would not recommend for a foreigner. Maybe shopee is better.

Bahar Arbi

7 months ago

This app runs very slow, and loading a page would sometimes feel like it takes forever. Opening this service via browser feels so much faster. The app is associated with sapx courier, the worst and laziest courier in indonesia. The packages will come very late or even not come at all with this courier.

Setia Budi Halim

7 months ago

You got more problem when you subscribe to Plus. The more they charge customers with many kinds of fee but the less they care. They send courier to pick from seller after business hour and the system doesn't automatically assign new courier when one cancel pick up. Same day selivery takes literally days. This platform sucks.

Sahra Yeo Weng Yee

7 months ago

I think it is a nice app, BUT unfortunately, it was not open to another country. There are old tradition style kebaya which i really want to buy. Even I have chat privately to seller, and tried to transfer $ to the seller, the bank and money changer does not allow it (because they say country are not allow to transfer $ to overseas company). I really hope that Tokopedia can open it to another country as well, so that we can buy something that we want.

arizkun.

6 months ago

I've used this app for more than 5 years, the recent update is upsetting me. You can't strictly search the item that you want, as there will be millions of items that "you might like" or closely named. I also noticed that they've removed the "exclude words" or whatever that is, resulting in longer searching time for the item. Please revert the update back, as this feature is what I (and perhaps others) was looking for when choosing a marketplace.

BE TN

5 months ago

They obviously do not care at all about their web users, because the web experience is very bad compared to the mobile app. Also, I find their CS to be unhelpful, especially when dealing with a dispute with a seller. Even if youre a high volume buyer, they treat you like you're an unimportant customer. I would move over to Shopee but I think they would be just as bad.

Rizki Ferdian (RIZFERD)

5 months ago

We're not surprised why Go-To (Gojek Tokopedia) is going to bankrupt. Newest UI sucks. Get the previous UI back where we can nicely scroll the photos and the videos from buyers nicely effortlessly. Secondly your recommended courier SiCepat is the most horrible expedition in Indonesia, while my order I placed through J&T they all has arrived safely the day before yesterday but not with through SiCepat still stuck in the sortation center the last 2 days just few kilometers from my place.