The Parking Spot

elmauror

2 years ago

It's an awesome app and service on site. The app works as suppose to work, making easy the spot booking. I also love the feature of the shuttle location on the app, it shows the position of the shuttle when you are at the airport terminal. The service on site is awsome, the shuttle picks up you on the parking spot so you barely have to walk looking for this service, the dropping out is the same, they leave you right in the parking spot (My experience at Newark, NJ). Downside, it's costly.

A Google user

5 years ago

The app makes parking really convenient. I go to Newark airport, which has competitive pricing since it has 3 locations. Only Haynes uses a QR code scanner, which is a little annoying but at least one location has it. The only issue I have with the app is the pickup method. It uses a map where you click on your location and it notifies them to pick you up. The pickup instructions are unclear at each terminal and it's not the best at making it clear that they're on their way.

Georgia Wilhelm

3 years ago

So easy to make reservations and changes! It's a very straightforward app. The shuttle tracker is pretty cool too. I've used The Parking Spot at MCI for years now, and their service is always excellent. Save yourself the pain of trying to find a parking spot at the airport. Reserve on the app, drive up to the gate, get a spot number, park, and the shuttle picks you up at your parking spot, loads & unloads your luggage, drops you off at the door. The app makes it all very easy, start to finish.

A Google user

6 years ago

Last week when I arrived from my trip, I tried to use this app to find a shuttle and checkout. However, the app wouldn't launch. This week I was able to get the app to load, but all of my points and stays are gone. I tried to add a credit card for a quick checkout, but the credit card type field is not enabled. This app has proven to be pretty worthless.

Ali D. Katt

1 year ago

Quick and Easy! The app is very intuitive and I like how you're shown all the pricing options. There's also a discount for booking ahead which is nice. Also, the parking spot as a whole has always been great. They take one of the more stressful aspects of travel by plane (where to park/how to get to the correct terminal) and make it simple. Their busses are always very clean, very prompt, and the driver's and attendants are always very nice and helpful. Good customer service as well.

A Google user

5 years ago

I always use them! Best service in the business. Best security. The shuttle pulls up behind your vehicle. Friendly, professional, timely service. Clean lots. Been using for last 5 years. You never have to wait more than 3-5 minutes for a shuttle on your way home. Most of the time a shuttle is waiting at the airport to pick up passengers. I've never had to call, because it's simply not necessary. You get what you pay for. Value is more important than a cheap price. Thanks SPOT!

Paul Hugo

1 year ago

Some of the information windows are so small you can't read the important part of the content. The credit card I entered was refusing the transaction because it did not recognize the vendor but the rejection showed up in the app as INVALID TRANSACTION which is too vague to follow-up on. The white letters on yellow back ground in the reservation window is so low contrast that it is difficult to tell is AM or PM is selected. Otherwise it's OK.

Scott Lazar

2 years ago

Super intuitive, easy to organize multiple reservations even with multiple locations. You might be able to find other off-site parking a dollar or two a day cheaper, but the convenience of a few minute ride, with constant shuttles (I've never waited more than 5 minutes), and clean well light and secure lots. The Parking Spot has it down to a science.

A Google user

5 years ago

I used the app yesterday and it worked flawlessly, but there are some features I'd love to see since I use them so often: > Notify the driver I'm waiting on them (if I can see them on the app, they should be able to see me). > Be able to tip on the app! I don't always have cash handy after a trip and this would be extremely helpful. Use the Star****s app as a model! > Have the driver be able to scan the app on my phone or "tap it" (NFC) instead of me trying to find my ticket after a long trip when I board the van for valet parking. > Have a refer a friend program!

Andrew Hartmann

1 year ago

Easy app. Easy checking and checkout. Shuttles pick up quickly as they let you know at the gate where to park. Notifying The Parking Spot, you're ready to return to your parking stall, bringing a shuttle quickly without much wait. The rewards program is decent for free days of parking. Also, having a choice of covered or not, prepayment or not let save even more. Will keep using them for the time being.

Nikki Shockey

2 years ago

I like this app/company alot, but I think a really useful feature would be to, when you park, be able to record some how which spot you parked in within the app. I always loose the little card and end up having to type it on my phone anyway. Other than that I love this service and use it anytime I fly. It cheap, easy and you can't beat the convince.

Jeff McNees

1 month ago

We always use The Parking Spot when flying out of our home city (Salt Lake). Creating an account with them was easy and we only get emails from them (no affiliated junk) when they have special discounts for.members, which is about every week. Shuttles to airport usually have no wait, and coming back has ranged from 5-15 minutes max. Prices are good, but very good on specials. Definitely recommend.

Jessica James

3 months ago

I've been using the app and the Parking Spot South lot at Phoenix Sky Harbor for a few years now and it has made parking near the airport so easy. Combined with my AAA discount it's cheaper than taking an Uber to and from my house. The app is easy and fast and I no longer need to keep up with coupons, reservation info, etc.

David Chen

2 months ago

The support is basically non-existent. I've submitted two help tickets (the first one being more than a week ago) and no one has reached out. I'm all for technological improvement (no app before Park 'N Fly ATL was acquired by The Parking Spot), but if quality is sacrificed in the process, the overall value of the organization diminishes.

Nick M

2 months ago

The promo codes you email me do not work for me. It's cheaper to use standard airport parking rates than to go through this app. When you sign up the benefits say "no reservation fees" and when I was trying to book it will charge a reservation fee. I was also given points when signing up to redeem as one free day of parking but this isn't working either. It must be at only select airports.

Hank Chavers

1 month ago

The shuttle driver explained when the app is opened and a shuttle service is selected (like north or south), the dispatcher gets a notification for a pickup in your terminal.! The app also shows the location of the shuttles in the airport. The user does not have a way to Request a shuttle and no confirmation that one is on its way. The wait can sometimes be long. The app shows all the shuttles, but which one is coming for me?

Chad Jordahl

2 months ago

The data entry process is pretty bad. It complains about an "invalid name" just because it had a trailing space - just trim off that trailing space and move on! Also the app threw errors due to invalid credit cards. I tried it multiple times with multiple cards. Everything I did was right but it said the details were wrong. And there's no way to contact customer service. No phone number, no online chat, no email. Nothing. VERY frustrating.