TenantCloud Pro
July 27, 2024
More About TenantCloud Pro
- Unlimited units, listings, and properties.
- Connect with tenants, owners, service professionals, and team members.
- Get a customizable marketing website for your vacancies.
- Get leads for your vacancies.
- Set up an application fee and receive rental applications from your prospects.
- Run background and credit checks right from an application.
- Collect rent online.
- Set up leases with the built-in document builder.
- E-sign the lease and send it to your tenants to e-sign.
- Automatic rent invoices, late fees, and receipts are delivered to tenants.
- Store all transactions, receipts, and invoices in one place and categorize them according to your needs.
- Receive, manage, and send maintenance requests to your service pros.
- Build financial and rental reports in seconds and track your success.
- Generate a 1099 Tax Form and send digital copies to recipients.
- Sync with Google Calendar and QuickBooks.
- TC Messenger for communication with tenants, service professionals, and team members.
- Unlimited support.
Property Manager Account Features:
- Assign a team member to every specific property.
- Set their permissions for every part of the system, such as properties, listings, etc.
- Keep track of all the actions of a team member saved in chronological order with the Activity History.
- Connect with Owners and assign various properties to various owners under the same account.
- Send Owners maintenance requests to approve repair costs.
- Regulate your relationships with the agreements that can be generated within the system.
- Set all the management fees, which will be calculated automatically and shown in the Accounting section.
- Set up your own lease template with our Template Builder.
- Communicate via TC Messenger.
Tenant Account Features:
- Connect with your landlord and have a signed lease agreement ready in seconds.
- Process rent payments easily using ACH, credit, and debit cards.
- Enable Auto Pay to pay automatically on or before the due date.
- Report your rent payments to the credit bureaus to build your credit score.
- Maintain control over all your expenses, including rent, utilities, fees, and deposits.
- Submit maintenance requests to get them fixed immediately.
- Access your rental history by having all your current and past leases consolidated in one place.
- Track renters insurance expiration.
- Create a Renter Profile and apply online for listings.
- Receive invites from landlords to view their listings based on your matching search criteria.
- Keep in touch with your landlord 24/7 with the TC Messenger.
Service Pro Account Features:
- Create a Business Profile to attract new clients.
- Customize a marketing website to showcase your services.
- Get notifications about new maintenance requests that appear in your area.
- Make bids and get selected for the job.
- Connect with the landlord and receive maintenance requests.
- Manage all the maintenance requests in the app, set up your schedule, and keep track of all the work done.
- Change statuses, add the materials used, and create invoices.
- Manually add other maintenance requests to keep track of all orders in one place.
- Get paid with ACH debit and credit cards within your TenantCloud account.
- Store receipts and keep track of your payment activity all in one place.
- Sync with Google Calendar.
Owner Account Features:
- Connect with your property managers and keep track of your properties.
- Get the property reports.
- Fees and distribution tools to pay property managers online.
- Keep track of maintenance.
- Approve maintenance request bids.
- Use TC Messenger for communication.
Latest Version
55.0.226
July 27, 2024
TenantCloud LLC
Design
Android
143,524
Free
com.sav.tenantcloud
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User Reviews
Jared Rajchgot
11 months ago
I would not recommend downloading unless required by your apartment building or landlord. Application doesn't allow to easily navigate, upload pictures, or place requests in it. It barely works to communicate and pay your bill. Terrible experience.
Kevan McCormack
2 years ago
I installed the app and logged in. Then I tried to change logins (I had two), and it will not start the app anymore. It is stuck on the circle that changes colors from orange to blue. Uninstalled and reinstalled after a reboot... Did this several times... Not working. Cleared Cache... Not working. Still not working and have no clue how to fix. Please help.
john steadman
3 years ago
This is a really good app but it locks me out at the end of each session and as I have a strong password, logging back in is a really difficult operation. It's a lot easier to use their website where Chrome remembers my login details. I'd give 5-stars if they could fix this annoying issue. Great product other than that and customer support is really good. I'd recommend to owners and property managers.
Jennifer Skattebo
2 years ago
Awful since switched to Stripe for payments as my small local credit union is not listed as a financial institution and TenantCloud told me to manually enter it, but there is no option. Contacted help desk at Stripe and they told me can only use the ones that are listed and their is no way to add my credit union. I tried for a week and still no luck. This is frustrating. The app was perfect before the switch to stripe. I hope my landlord finds a new app as this is not good anymore.
Clint Edwards
2 years ago
App is terrible. DON'T do rent reporting !!!! They have reported incorrect information to the credit bureaus for the last 5 months. I have filed disputes and spent hours on the phone. I created a ticket in the app and have been told they fixed it I just have to wait, it's been two months. Now I can't even get to my ticket in the app.
A Google user
5 years ago
Awesome app. I absolutely would recommend it. You can use a fully functional app for free or for some of the extra perks pay a reasonable fee for an upgraded version. I wasnt sire that I wanted to take the time to put my info in because I had tried other "free" apps only to discover they were useless or not free if you wanted to do anything with them. I was not disappointed. This is set up to work for a small landlord or with purchasing the upgrades it is powerful enough for a management company
John Atti
1 year ago
This app gives you what you need in terms of rent payment and maintenance management. The reason it doesn't have a perfect rating is because it often freezes on load, needs to be quit out of, and then reloaded. Not sure what causes this but it makes the experience sometimes frustrating.
Gary Segal
4 years ago
Very good App We use the browser version to manage my Tenants and properties. It took us 2 months to setup everything more or less correctly, but we do have a complicated setup. We have many properties that we manage with Sec 8 tenants. This is the best app that we found that fits our needs and budget. Tech support is reliable and fast on replies. Yes they still do have many bugs, but they are working on it, all the time.
Amanda Valesquez
4 years ago
Can you guys help me get past error not resolved. It's been this way for a week. I cannot see any bills or anything. When I open the app it says error not resolved. When I open the app with Google or Play Store, I tried to hit login or raise a ticket and it shoots me back to error not resolved. I don't want to have to uninstall and reinstall in case I lose any information
Ellen M
2 years ago
Great option if you want to pay money to pay money since they charge fees for you to pay your rent. Doesn't matter if it's through the bank or credit card. The app itself is not intuitive, often has long load times, and you can't even register payment information on it, you have to go online. It's LESS efficient than just having a bookmark in a browser. Praying for the day we don't need a different app for every single bill in our lives. 🙄
Rifaah Alkhamis
2 years ago
Sleek interface with excellent customer support! I'm a newish user and it's a bit of a learning curve and it's not easy to navigate as an App, the desktop version is better but still lacking as well, the user interface is not as intuitive as it should be for how nice it looks as an app. Also, Tenants report slow loading time too.
David Bal
4 years ago
App has seriously deteriorated. I originally started using this service because the app and browser versions were pretty much the same. Since a recent marketing push, this is no longer the case. Every time you open the app now, there is a forced "new update". You may be halfway through a task and then get cut out by this update. Some features have also been removed. You can no longer add payees on the fly in the accounting screen on the app. I'm also unable to download reports consistently.
Stormy
4 years ago
Three things prevent this app from being five stars in my opinion. First off is I have to log in every bloody time I want to use it. It's on my phone I really shouldn't need to continuously log in. Second the app takes what feels like an eternity to load. Third It has no ability to control the alerts. Like the ability to turn them on and off and have control over which ones are on. For example over the weekend I'd like to turn off all but maintenance requests.
Josh Kayser
1 year ago
It works but then it doesn't. There are a lot of unresolved bugs and issues that they say they are working on but they never get fixed. I've been using the software two years now and haven't seen a single improvement. They've only ever increased the monthly price and fees for payments and credit checks. I bring this stuff up and they blow me off with a canned response. Pass on this one. It's dieing a slow death. They're just milking it's final pennies and making zero investment in improvements.
Sarah McClintic
2 years ago
Updates are terrible. After the app had been running smoothly for years, I had to re-add my banking info in August to pay September rent. Now I'm trying to pay October rent and my banking info is not there again. Can't find where to add it. They want to charge $40+ to pay by card. Also difficult to find the Pay button, when it used to be right on the main page. Not user friendly anymore.
Nigel Frankson
2 years ago
It's not a good app. Buggy as hell. It's slow. Slow to respond, slow to update. It's not as organizationally intuitive as I'd like. So why do I use it? 1) it actually has human customer service, 2) switching platforms is a pain in the neck given the set up necessary for you and your tenants, 3) it serves its purpose. It's good enough, and I keep hoping they upgrad it. It's a centralized platform for tenant communication, rent payments, scheduling maintenance jobs, etc.
Matt Lee
3 years ago
So many great features in this app! Having both mobile and desktop access is a big help. Only complaint, which leaves me looking for the next better app/solution, is the Expense and Income/Payment categories cannot be edited. The out-of-box category list is so expansive it makes it difficult to apply categories to transactions consistently. Have submitted more than one support ticket over the past couple years on this subject; however, there has been no action. Despite my offering to pay for this particular feature, still not there! Would be darn near perfect if it included this feature.
Michael Hovde
1 year ago
The app glitches, freezes, lags, and otherwise malfunctions almost constantly. It has "an important update" to install every other day, which nearly always freezes or crashes the app. It logs you out almost every time you close it, and, half the time, the login process bugs out, leaving you unable to even log in. You can't simply back out to close the app; you have to go to the home screen or otherwise close it. It's barely functional.
Denise Oswalt
4 years ago
App interface is buggy, seems to have links that don't work, push notifications do not work, it lags horribly, and the app constantly logs me out. It seems to update every time I open the app but there never seems to be any actual improvement. I do like being able to message my landlord through the service, manage service requests, and pay rent, but the app needs some major developments to be functional. Update: app updated and won't even load/open
Edgardo
11 months ago
I tried this app during the free trial and I was happy with the features it had. Once the free trial ended and I chose to shift to the lowest tier the app became pretty much a waste. It was extremely restrictive, there was a fee at every step. The transition from full access to lower tiers is not good. I felt nickle and dimed. Could never get anyone on the phone. Had to submit tickets for the simplest questions. This app is made for lots of properties, nor for one or two. Stay away.
