Telepass

Maciej Wnuczko

11 months ago

No English interface. Useless.

APS Karvountzis

1 year ago

I opened the app and it started in Italian. I can't find English, so I can't use it. The designer of this app is Italian, understood, but the app is not helpful.

Andrew Johnston

9 months ago

How do you translate app from Italian to English?

Aparna Imam

1 year ago

Simple and effective and efficient way for Toll payments. The entire experience has been hassle free and clear from the get go.

Carolina Sarmiento N.

1 year ago

Well, I live in Germany and I was very disappointed that your website is not in English. However, I found Tollbird in Germany and their website is in German and English and they can deliver it to you. They deliver within the EU, to CH and to the UK.

A Z

1 year ago

there is no need of a "more inclusive app" other than pandering the whinings of a useless vocal minority. ridicolous. what users need is a functioning application to manage telepass services, and maybe, to get a "more inclusive app" you should update english translation.

Andrew Gilmour

2 years ago

Just loops in a cycle of referring to website which then sends you back to the app. Probably not the app - just very poorly organised systems. Waste of time.

Simon Hedger

3 years ago

Doesn't.work for non Italian users - screen to provide mobile phone number has a drop down menu to choose country prefix , e.g +39 for Italy., However this drop down doesn't work, therefore impossible to register a non Italian mobile phone number

Claudio T

1 year ago

The app is somewhat slow. And it's hard to understand exactly what did I pay and when will I pay. But it works.

Edwin Kravcenka

1 year ago

Impossible to use. 4 years ago in the response to reviews you've promised to have English "very soon". I guess we have a very different understanding of what "very soon" means. Meantime I have no idea how I'll be paying the tolls. Brilliant roadtrip planning experience.

Andrew Beavis

1 year ago

I don't know how many times you guys need to be told to get your act together with the app and website interface. The language issues of only being in Italian have been brought to your attention time and time again, yet you fail to offer this most basic of options. Awful user experience, I'll get my toll reader elsewhere. Do not reply to me asking you to email customer services or any other useless department of yours.

A Google user

5 years ago

Many broken links, incomplete data. The idea is good and welcome, but the app and website are far from ready. The web site in English...many pages go to Italian or are missing altogether. The app...Italian only...really...for a product that spans many european countries. For such a big international company this is a poor offering. The intention is good, the result unfinished. Please fix the app and your web site. The product ....quick passage through a toll....is good. 2019-11-01 Still niente English. Broken promises

Sanel Mesinovic

4 years ago

1.) The UX is awful. After login I always receive this message that the contract is not associated ("Non e stato ancora associato un contratto. Per favore, riprova piu tardi"). Similar is the experience with the website and the app Go by Telepass. If at least the movements could be seen, would be great. You cannot do anything after the login. There were comments about this issue at least one year ago. Why hasn't this issue been solved yet ?! 2.) Regarding the support. When you open the support web page you have two options: - You already have a contract? Write us here. - You are not a customer? Contact us now. Being a customer I tried using the first option (You already have a contract) since I have a contract. The form opens and asks for the fiscal code (codice fiscale). As a foreigner not having the Italian fiscal code, I cannot provide it. Two solutions: either leave this field optional or provide a dropdown with the list of countries. If you select a country different than Italy the fiscal code is not mandatory. After calling the support, I was told to use the second option (You are not a customer). Which is also not correct and confusing. Overall it is a mess and it hasn't be well analyzed. Hope this feedback will give a very good insight in what needs to be fixed and fixed asap. No workarounds should be provided, but the app should be fixed. As soon as you fix it, I promise to provide a much better rating. I wish you a very good service and not frustrated customers.

luk luk

1 year ago

I thought it might be useful to move to XXI century but I had to uninstall: - I was unable to find another language but italian - To see if it works for me I'd like to review the app but before anything I had to share my phone no. Really? - I might be wrong as my Italian is very limited but it seems it works like a subscription- you had to pay a few euro per month for the usage of the app. Summary: no, thank you I'll stick to another way of payment.

Oliver Graf

1 year ago

Sadly, a very disappointing experience. App is in Italian and as much as I love foreign languages, this is quite frustrating to use. Not to mention that website and app are janky to operate. Using Tollbird now. Covers the same countries. No need for an app, website is clear and concise, in English and German. I'll give Telepass another chance in 2025. Hopefully they will have arrived in that time then too.

Balázs Dettrich

9 months ago

No English language option and can't register without an Italian Tax ID. Even though the website specifically directs you to the app to register and choose how to get your device. At the same time you can't register on the website without a Device ID. Useless system.

R. D.

9 months ago

I am very unhappy with Telepass, they have changed my Pay Per Use contract and expect me to return my device, pay again €10 and they will send me probably my old device for the tolls. The customer service is useless, you can only fill in a form , and every time you try and reply the only option is another form , meaning you have to explain the problem all over again to a different person.