T-Mobile® FamilyMode™
May 28, 2024
More About T-Mobile® FamilyMode™
WORRY LESS ABOUT A LOST DEVICE
Find a lost phone by ringing it
LET YOUR FAMILY KNOW YOU NEED HELP
Send out an SOS alert with the touch of a button
STAY IN TOUCH WITH YOUR FAMILY
Check-in and share your location with the touch of a button
While keeping the features you’ve come to rely on:
SET HEALTHY DIGITAL HABITS
Set time limits for your kids, pause Internet access, or give screen time as a reward
STAY IN THE KNOW WITH REAL-TIME LOCATION
Know where your kids are and the path that they took to get there
SET CONTENT FILTERS.
Use pre-set or custom filters to help ensure your kids only see age-appropriate content online
Note: FamilyMode uses Google Accessibility Services API to enable parents to set up parental controls on their children’s phones to protect them from unwanted or dangerous content. No information is processed or collected using this API except for the purpose of blocking the content defined by the user.
Latest Version
3.6.0
May 28, 2024
T-Mobile USA
Internet
Android
446,324
Free
com.tmobile.familycontrols
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User Reviews
LaToya Woods
4 years ago
This app was fine at first, to pause the internet, apps and set limits. But my daughter is 12 and figured out how to beat the app. She has been turning off her VPN So I can't track her location. Since turning off her VPN on her phone I noticed the apps that I wanted paused she can still access them without any problems. It was a nice run, but I think I'll save my 10 dollars a month.
Alex Pyne
2 years ago
I hate it. My parents make me use it and it sucks all the usefulness out of my phone. It uses time randomly and I'll often get the "you're out of time" notification when I haven't even picked up let alone used my phone at all that day, which would be problematic if I needed to look something up during an emergency. It stops me from seeing comments on YouTube videos, which are useful when I'm trying to find a solution to a problem. I'm considering buying my own phone so I don't have to use this.
A Google user
6 years ago
causes crashes and for my phone to stop working at random, no matter what I do it doesnt seem to be able to tell the difference between whether or not to block or allow certain websites or apps, social media especially making them completely stop to function even when theyre set to be allowed, the app is fine but the VPN needs to be fixed so it doesnt cause your phone to be quite literally worthless without a hard reset or resetting it a million times a day
Jonathan Celaya
3 years ago
Lost the ability to delete devices! The T-Mobile FamilyMode HomeBase automatically adds every device that uses your WiFi. So every guest, every device you no longer use or own, will remain in the list of devices forever! My FamilyMode App currently has over eighty devices in it...and growing. I've been on with T-Mobile support with no resolution.
Emily Croteau
2 years ago
A little disappointed. My daughter's home location puts her next door. I had decided to pay for this app thinking it would work better than 360. I also liked that I could pause her internet whenever I wanted to. I was getting notifications from 360 but not Familymode. The interface could be smoother. There is not much description explaining the options. Not worth the money. Probably going to cancel and go back to 360.
A Google user
5 years ago
I don't even want to give it a star. It absolutely messes with the phone. Everything worked slow. I followed the directions and tried to troubleshoot. My son couldn't access wifi after. The allowances are free with mode. Worthless. You aren't able to set your own schedule and their schedule doesn't even fit most family's schedules. Google Family Link is free and actually works. Even set your own schedule.
A Google user
6 years ago
I've called T-Mobile twice, waited on near eternal hold, listened to garbled country hold music, been transferred to tech support in another country where English isn't their strong point. More important than all that is that the interface for the app is illogical and in no way intuitive. No wonder the app's rating is so low. Please scrap it and start fresh. Finally got a US rep but her lack of knowledge plus her heavy breathing into her microphone made me think I was receiving a crank phone call from decades past.
A Google user
5 years ago
Worthless. This app NEVER works, and does not deliver on any of its promises. I have spent hours w/ tech support & repeatedly deleting & setting up the app again bc the VPN drops every few days. If you change the settings it doesn't update or work at all. You can block apps, but then they just log in thru the website. This app is just trash. If it was free I would figure you get what you pay for, but for the monthly fee, it is criminal to have such a sub par product from a big provider.
Gyron
5 years ago
I do not recommend this app to anyone. It not only slows your connection to the internet, but when you disconnect from it, you are continually spammed with requests to connect. The app opens on its own to ask and if you don't connect, it just does it again! Not to mention the fact that you cannot access Google! Annoying and a wast of space.
Gwyn
1 year ago
Genuine review for once. Incredibly confusing to use. We use it mostly for app monitoring and location. The monitoring only tracks about half of the time spent on my phone and mostly can't recognize apps. Additionally the location glitches often, showing me in places I couldn't possibly get to, such as another country instead of at home or halfway across the state. Even when it does work the location updates for when I arrive at a place are extremely delayed. Not very good for anything.
Sarah C
1 year ago
The idea behind the app is fantastic and I love all the features but every once in a while it doesn't work and that seems to happen when actually trying to use the application. Usually says the Internet isn't available (which it is, I've checked the basic troubleshooting things) and I can't even open the app. So that is very very frustrating. Otherwise it is a fantastic app and I absolutely recommend
Russel Lind
3 years ago
This app has changed fundamentally several times, but in its latest iteration it is awful. The app Performs its work by installing a pseudo VPN onto the child device and filters online content via the VPN pipeline. Here is the rub. It doesn't control phone calls at all, and doesn't seem to block SMS either. So the app only controls data. Plus you can circumvent it by simple restarting the phone. There is nearly a 30 second gap of unfiltered content until the VPN turns on, allowing apps to sync.
Mike Pyne
1 year ago
Terrible. Hassle to manage, doesn't work half the time, I finally got rid of it. I used this for a couple years to monitor my kids' phone usage. It sort of worked. But I spent a lot of time troubleshooting, etc. Every once in a while, it would update or something and the kids phones would have to be set up again. Location worked sporadically, there's a limit to the number of sites you can blacklist manually, the filters for adult content have lots of missing URLs. More trouble than it's worth.
Jordan Prier
3 years ago
When we first got the app it was working great, but since the last update the only thing that works properly is the bedtime setting and time usage block. His location cuts off and only shows if he is actively using the phone instead of all the time which it used to do, which kind of defeats the purpose of me paying extra to have this feature since it doesn't work. It's very irritating.
A Google user
6 years ago
Hard to set up. Took it to TMobile for them to set it up and they couldn't figure it out either. Find out it's not just me, the app is scheduled for an update on May 24th due to others unable to set up as well. As of the 27th no update. Been paying for months and never been able to use it. Thanks TMoble. I recomend getting a different app, this one is terrible.
A Google user
6 years ago
When it works, it's great! But more often than not it doesn't work. I gave up using it for my son's iPhone. The XBOX is sporadic. I'm constantly reinstalling the app, or having to reset parental controls. So, overall I'm probably going to cancel the service and happily throw the box I bought in the garbage. It's a shame, because the potential to help parents is so high, but the frustrating inconsistencies outweigh everything.
A Google user
6 years ago
This app causes the phone to slow, it drains the battery WAY quicker than normal, and it doesn't even work properly. Tracking the location doesn't work as it should, the Wi-Fi blocking doesn't actually block the Wi-Fi, it only slows the phone down (which is done as soon as you download the app). To top this off if you want anything to work you must restart the phone everytime something isn't working as it should. I wouldn't be surprised if I need a new phone after this.
Drake Anderson
3 years ago
This app is the worst. Can't even get on anything without the main screen popping up. Happened 7 times while I was typing this. The bedtime doesn't do much, it doesn't do anything to keep them asleep, and if someone wants to play an offline game, it won't interfere. It's been messing with my calls to, been talking to someone really important when it just cuts my volume and microphone. This is by far the worst parental control app I've experienced.
Sarah Magee
1 year ago
The location rarely updates and is even more rarely accurate. I have to wait at least 15 minutes every time I want to check on my family's location and by that time there's no point. I always make sure that the app is updated but that makes absolutely no difference. You're better off using a free location tracking app than wasting your money on this one.
Lilly Camfield
1 year ago
Horrible app doesn't help at all and even if you dont use an app at all it'll somehow wastes your screen time. Also even listening to music wastes screen time. And the time on the app and how much you actually used it is completely off. Finally, even if you still have screen time the internet is still extremely slow and says no internet connection is avaliable even if you have full bars. This app sucks. Do NOT recommend at all.
