Miguel R
3 years ago
Double charged for deposits and charged for deposits that failed with an error code 422 totaling hundreds of dollars, email support is beyond slow. Fees are way cheaper than cash app but not worth the hassle of trying to get deposits to actually work then getting the money back for the ones that didn't or went through twice. Updated from 3 stars to 1.
Ezekiel Wessendarp
2 years ago
App crashing anytime I try to open it on my Pixel 4a. Tried reinstalling, hard reset, etc. Of course, this wasn't a problem until after I put money on the account. EDIT: have also cleared the cache and data for the app. It lets me log back in to my account if I do that or reinstall, but as soon as I'm logged in, it boots me out. Good thing I'm not day trading crypto or this would have really, really screwed me. EDIT 2: Issue fixed, happy with app. Keeping Strike despite danger of error repeat.
Aaron Manzano
3 years ago
No fees Bitcoin purchases. Thanks Jack! I had an issue initially because the strike app requires a dollar balance before allowing Bitcoin purchases. This is not a normal purchase flow, and isn't really a big deal, but also isn't clear in the UI so I think there is opportunity for improvement there. Support communication was fast and effective, I appreciate that.
carbon flier
1 year ago
No longer the cheapest to load account with my debit card, didn't used to have a fee, but now to load 100$, it cost me $1.94, and the bitcoin price is about 200$ more than the price they show (common but still annoying), so I lose there too. As of now, I dont like the newer layout of the app, but I haven't used it much since switching to the Fold debit earning sats on everything I buy.
Travis Craig
3 years ago
I Love Strike! Now you can buy BTC at the lowest spread anywhere! AND it's immediately available for withdraw. AND the fees to transfer are essentially free, I've had multiple transfers to other wallets that didn't cost a single Sat! Simple, intuitive, and moving BTC & Lightning forward! Only complaint is that I sometimes want a higher weekly deposit limit... may have to start direct deposit soon. Thanks Strike Team!
Overbuilt Limited
1 year ago
Can't even sign up. When it asks to input phone number it has an incorrect area code already filled in. You can't delete this area code and the app won't proceed even if you type a phone number. It's just stuck. I've been buying Bitcoin for a long time and have accounts with multiple exchanges and many hardware wallets. No problem with any of those. How stuff like this gets past devs and testers is beyond me. Moving on
Ray Gee
3 years ago
Seems like a great app they have going EXCEPT once my account was verified I cannot use any functions except depositing funds. I constantly get we need to review your account please email support. Now I'm waiting and can not access my money. Also referred a friend and never got the $10 referral fee. So far my experience with this app is less than desirable. Zero for customer service support. Only option if u have a problem is email them and wait, and if it's the weekend? Forget about it.
Yanick Guiloff
1 year ago
Gave 5 star review before because the app was great. The UI update made things worse. And ultimately, having disabled debit card deposits, I can no longer use the app and I have to find something else to use. Edit: I was about to rate this 4 or 5 stars again because they re-enabled debit card deposits. However, after using the app again as I had used it before, I had issues with debit card deposits again and their support replied (after a very long turn around time) threatening to ban me.
Eddie Frishgesell
3 years ago
I need this app to have more security. It currently doesn't allow for a password or fingerprint log in, so it just logs in immediately upon opening the app. Other than this major flaw thats an easy fix, the UI is fantastic, send and receive instantly, buy btc with low fees, transfer out with no fees. 5 stars without the lack of security.
Sandy Fisher
2 years ago
Disappointed. Signed up and had hoped to be able to use the app. Was trying to work thru the KYC process and some other decisions as I was new to BTC. They sent me a notice and cancelled my account - it appears for not completing the KYC process. Tried to reopen it and complete the process but all efforts failed to get a response. Can only give 2 stars as a result. The app seemed to be simple and without any unneeded buttons.
Craig Aucoin
1 year ago
App won't let me access my account. I login, it sends me the code, i input the code then it tells me that the app is out of date and i need to update it. I click update and it send me to the app store which shows i have the most up-to-date app.... UPDATE: That problem was fixed and they have worked with me quickly with any other problems i have occurred. There are some improvements that can be made to the app though, such as, more better and efficient ways to add money. And some other things too
Mark Dohle
1 year ago
Simple, beautiful and focused. This app is super smooth and transparent. The customer service is excellent. For USA - Direct deposit, link to bank account for deposits and withdraws. Send USD to Bitcoin wallet and vise versa. Looking forward to full service worldwide. This will allow for easy small business transactions. The set-up with id verification and account linking takes a few days. It might take some initiative on the part of the user. Message customer service.
Nicholas Rega
3 years ago
Everything about Strike is perfect. Easy to buy BTC. Low fees, super low minimum and great UI. It could be way better if they offered a instant cash out to debit option. Con is when sending BTC external wallet you may not access the clipboard. Instead you may only paste your most recent copy. And they literally make their app inaccessible while doing maintainence. Pretty frustrating when it has all your financials held up...
John Cruz
3 years ago
The app is smooth and sweet and simple to use. Registration is just as good. However, the advertisement says you can send money anywhere in the world, but anywhere is only limited to the U.S and El Salvador, which I applaud for the deal done with the country. I can only give 2 stars for the false advertisement. I was hoping to send to South America. Please update the advertisement and when more countries are added. I will update my review. There is also no option on how to delete account
Patrick Colbert
3 years ago
0 support staff, verification impossible without contacting them, I haven't heard back from anybody. This is an issue which give could've been easily avoided. I've reached out many times, still nothing. If your short on support staff members, then hire me, you guys definitely need the help. This is ridiculous. Customer service is what sets cryptocurrency apps apart from each other. Very important aspect of any business. Fix your support communication time frame, and methods of contact.
Jason Preu
1 year ago
Edit: I still don't know what occurred but they restored my account. Will continue to use in small amounts to see how things go. I really do like the platform and hope it's smooth sailing going. I've been a customer and promotor from the early days of Strike. Recently they locked up my account without notice and they were requiring me to submit a photo with my id and some other bs. Some of the worst customer experience I've ever had. I recommend you to avoid so the same doesn't happen to you!
Markey Boi
3 years ago
Good, but needs some improvement in the transparency department. Things missing that should be added: When buying/selling the spread should be shown (including in transaction history). When sending a payment/paying a lightning invoice the fee should be shown. When looking in transaction history, payments should include the lighting invoice paid rather than just the amount and date (especially for one's with no description). Good app but the lack of these details is very annoying and noticeable.
GRaTePHuLDoL
1 year ago
Horrible UI update. There was nothing wrong with the old UI? It doesn't look cleaner, it isn't more efficient, it's just confusing now. You can't even send off whole balance anymore without having to input manual amount. I've been a big fan of Strike for a long time now due to the simplicity and ease of use but they just did a total 180 that is making me consider finding another service. Willing to update review if changes are made and some UI features are reverted. Big fail, Strike, big fail.
Mike Florkowski
2 months ago
I normally don't review apps unless they blow me away. The application itself is well designed and easy to use. I highly recommend this app if you are DCAing into Bitcoin. It is a fantastic deal and they don't charge fees if you commit to a weekly/monthly purchase. Customer support is awesome, they are extremely responsive to issues. Great application for buying Bitcoin. It has become my go-to and likely won't change anytime soon if they keep up the great work.
K Riley
5 months ago
Id love to be able to lock payment confirmations behind a verification action like a PIN entry, shake, or sliding confirm. For Samsung Fold users, the "Confirm" button on the payment screen is dangerously close to the "Back" button, and I accidentally placed an order I didn't mean to while looking at the transaction fees. It would have been really bad if I couldn't afford to have paid it...