SoSecure by ADT: Safety App

Christine Bauder

4 years ago

entirely useless to me and in no way does it provide what ADT Go provided.this app pales in comparison and I'm not sure why you would replace it with a sub par app... ADT Go was a selling point for the security system.if this app cannot perform the functions of it's predecessor, not going to lie, going to start looking elsewhere for a company that can provide what we thought ADT would. this sucks really bad, improvements are supposed to do just that... improve, this fails miserably, uninstalling

Chris Hayworth

3 years ago

It's very seldom I give an app a one star review, but I really can't justify giving this app anything other than one star. The location is deplorable, according to the app my wife is a few doors down the road when in reality she is in the next county about 15 miles away. We try to keep tracking apps on our phones because I have epilepsy. How are she supposed to know where I am if anything goes wrong? I'm looking for another app unless this gets sorted out.

Ken FilAm

2 years ago

When I upgraded to a new phone, I lost my Premium yearly plan subscription on the same exact account. They would not help me correct the problem, so I asked for a refund. They sent me for a wild goose chase. They wanted me to contact Google because they claimed they had no control over payment. Google said they can only send a request on my behalf to SoSecure and nothing else. It’s a customer’s nightmare! Stay away!

Dave S

3 years ago

When the app is working it is accurate but slow definitely not 360. Also location gets stuck places for over an hour at a time. I got to work at 6am and the app said I didn't arrive until 10am. My wife had some questions for me. Works in a punch but not very reliable.

Evelyn A

2 years ago

Keeps making an alert sound every 10 seconds like it's searching for voice. It's the same sound the mic makes when looking for a voice and the same sound it makes when no sound is detected. Horrible glitch. Can't even use the app.

Captain Captains Quarters Private Campground

3 years ago

App unable to read/see location even though the app permission is enabled. After I turned WIFI connection off on my phone the app began to work properly. This creates another issue, I need to keep my phone's WIFI on when at home to save DATA . Is there a workaround so the app can function with WIFI?

Tracy Yoder

4 years ago

This app is a sorry replacement for adt go. So my teenagers can choose to share their location when they want. This app is by no means close in comparison to adt go. I chose the adt security system once I was told about this app and its functions. I will seriously be looking for another home security provider. I didn't mind paying a little more especially with the added benefit or the adt go , but now ADT is just the average run of the mill security system I will pay competition $200 less a year

Jen Peters

2 years ago

It's a good app I've not any issues with. I've never knew the existed until my boyfriend alerted me to this app. I feel a bit more safer walking home at night. If not I just activate video call or sms texting and an associate will be with you until you've reached your home they have your location 24/7 and it'll shorten the time for police and emergency medical response times and you can use this according to your level of safety not just for emergencies or break downs. It tracked my son fast

sandon washington

2 years ago

Updated review. Will give this a 3 star for 3 reasons it the only app of it type, has video chat good for verifying and for faster police response time, and finally it has roadside assistance with crash detection. How ever the app paid feature called secret phrase which do not work properly on Android 12 because of this i will have to remove 2 stars for compatibility and for it being a paid future that doesn't work.

Yomama Nunnayurbiznuss

3 years ago

Worst app ever. I searched for 'fall detection app' on the play store and this was the top result. I went through the lengthy process of setting up contacts, answering lots of weird questions, and so on. Then i discover that this app DOESN'T HAVE FALL DETECTION! I figure I could simply delete my account with all that personal info and then delete the app, NOPE. There literally is no button to delete your account, at least in the way that the app renders on my phone. Chat support is useless.

CarbonatedCaveira

3 years ago

Has a glitch where it pauses videos and turns volume to zero. Can't listen to music or watch videos while it is running. I would also like an example mode that shows what will happen if you swipe or call, as it is vague and I am worried about it making noises if I need to be discreet. Needs lots of work, I will likely find something else.

David Bray

2 years ago

Just started using, so far the u.i. seems pretty clean cut, better than most apps. Moderately pleasant to look at. I leave 4 stars until I verify GPS accuracy but im optimistic it will work well. Im most interested in an app with the highest accuracy of GPS location sharing. Its 2023 we should be able to have pinpoint accuracy by now. Not 5-15 meters. My opinion now: build update patch that allows dark mode option. Much needed on the eyes. I hate white and blue light at night

Neicia Bennett

3 years ago

Great for the most part, have to keep notification on in order to keep GPS up to date, found a way to make it silent and not show up though. Really wish I can look at the location history for my circle members. If they leave a place I set I wanna know how long they were at that place and where they stop for more than 5+min that may not be on my places I added. The location is ALOT more accurate than life 360. But I rely heavily on location history. I'll have to look for a different app... Again

Micah Parish

4 years ago

I am pleased with the new app! I like how ADT GO was ended because it was attached to another company and it just made it so confusing seeing I had Life 360 already but wanted a panic button. But now that this new app has came out, it's the kind of panic app I've been searching for! Took long time to wait but it was worth it! While Life 360 has now upgraded to having a panic button, the yearly cost is expensive compared to ADT's budget friendly app.

Gregory Mehl

3 years ago

I'm personally dealing with some security issues and I had tried pretty much every other app on the market until this one came out and everything else was pretty much unaffective and this one here is very effective if you're looking for an app like this, do yourself a favor and get this one because it's second to none and they are on point. I actually had to use it one time and literally the moment I press the button for a chat or to speak with somebody I was instantly connected with somebody.

JC Mr Barbershop Carrion

2 years ago

I enjoy the app, however, it definitely need some improvement. It has a delay on actually time about three "3" to four "4" seconds. My wife is always reminding me of the delay everytime she is trying to see where I am at. Please, work on improving the delay issue. I yet haven't started thinking about looking for a similar app, but that can change today. And, you should also work on a "refreshing" button as to restarting any frozen movements. Can't see property address numbers no more. Why?

Daniel Knapp

2 years ago

Tried restarting phone, clearing cache, clearing data, reinstalling... Nothing will cause this app to start working again. All it says every time I open it is "Whoops! So secure had a hard time loading..." The app has been in this state for several days at least. Update: Looks like you can only open the app if you are not on WiFi. Every time I'm connected to WiFi, the first error message says it can't make a mobile data connection, then the rest say something more generic. Still bad.