SmartThings

John Weakley

4 months ago

Update is absolutely terrible. Cannot see/open my fridge shopping list anymore. Used to be able to, was very convenient using while at the grocery store, now it's gone or doesn't work to connect to my fridges shopping list. I already am contacting support for the phone app. It's not the fridge, it's the app, that's the issue.

Naturally Lovely

4 months ago

This app is useless if not used often. It consistently updates upon opening. Then says it's disconnected. When trying to reconnect. You will need the physical remote to do so (turn the TV off then on again for the app to connect). Which defeats the purpose of have the digital remote if the physical remote is misplaced.

Tim Brown II (Tim²)

4 months ago

For some reason it keeps turning off my TV and exactly 10 o'clock every night, and I cannot figure out why. It has to be this app because when I delete the TV it doesn't do it but if I add it back to this app then it does it and there's nothing in the app that says anything about auto turning off at 10 o'clock. VERY VERY FRUSTRATING!

Keith Friedlander

5 months ago

If automating your lights and devices is what you want to do, there are better and more reliable options than this. I have been using this app and ecosystem since 2020 and find it frustrating. Some features do work, but I find that many devices become uncontrollable far too frequently. Calling this "automation" is inaccurate. Getting customer support is also very difficult with smartthings as they don't seem to have the ability to diagnose issues remotely. A waste of time.

Amber Wirtz

6 months ago

this app is very convenient, especially when you have 2 remotes-one for each of your toddlers to lose. but it seemed to work well when I first started using it but the past couple months it has been increasingly frustrating. only the power button will show up, telling me to turn my TV on even though it is on and the app even knows what channel is on. when I have to unplug my TV and plug it back in to solve the issue the remote takes forever to recognize the TV is on.

Nico las

5 months ago

Not sure how it's possible that the voice recognition has gotten worse, but it did. For the past 5 years when I say "Turn on Bedroom TV", it did exactly that. For whatever reason, with the newest update, I'll say this exact command and it fails. Even when voice recognition understands that exact command, it turns on the bedroom light instead. I think it's because they updated this app to instead open their proprietary Samsung TV feature instead when the word "TV" is used. Disappointing.

KyalMeister _

6 months ago

Genuinely the worst TV remote app I've ever used. The Roku remote app keeps me signed in forever, and if ever disconnected can be signed in in seconds over wifi without an account, a physical press on the remote (good luck if you want to use the app after you lose the remote), or a pin on the screen. An incredible amount of security and steps to... Turn down the volume? My checking account has fewer hoops to jump through. Also, the slowest, ad filled, jankiest, awful TV OS I've ever used. -4/10

Natalia Snyder

5 months ago

I would give 0 stars if I could. An absolute nightmare. Connects to the TV one minute, then says it's offline the next minute. You just hit pause on the remote control, so you know it's working; but, then, you hit the same button to unpause it and the remote control is "offline" and it takes you 20 freaking mins to get it to play again.

Revelence 91

4 months ago

Basic features simply do not work. E.g. want to use the remote? You don't have an okay button. You get a mouse cursor that goes across the screen that cannot do anything. Because you're on a television. Not a touch screen. Totally useless, it's been m a known issue for quite some time if you read their forums. And no they're not doing anything about it.

MCann

4 months ago

Just installed this only because I bought some smart tags. None of them will connect, and the app returns the same error code every time. There is a list of error codes on the support site, but the error code I get repeatedly is not one of them they decided to share apparently, because it's not in the list of all error codes available on support site.

Lisa Sands

5 months ago

The paths to utilize different features of the app are confusing to navigate. Options should be easier to find. Instead, you have to go around clicking things until you can remember where different tools are located. Also, devices are constantly shown as offline or "not on the same network" when they ARE. Very frustrating. Newly added devices also tend to go straight to the Personalized Devices folder against your will, and you can't relocate them to their proper rooms from it. Glitchy! 😡

JD Slott

5 months ago

The 'upgrade' messed up the app. Now, when you go to connect your phone to the TV it requires a 4 digit code displayed on the TV to be entered on your phone. Unfortunately, no matter how many times you enter the correct code, it gives an error message saying 'you entered the wrong code'. Now, an already difficult to navigate app, is virtually impossible - rendering it useless. It's a classic case of 'fixing' something that is not broken. Instead of making it easier, it is now worthless - ugh

Brian Bloom

6 months ago

What's even the point of smart control when it turns itself off on the range constantly? Range, Fridge, Washer, and Dryer. Not a single one is worth having connectivity. Half of the Appliances show 0 power usage, they all have no way to turn them on or off through the app, and you can't even send anything to the appliances when smart control constantly turns itself off and you need to physically be at the appliance to turn it back on. Horribly executed, almost no thought, simply junk.

Brian Burwell

5 months ago

The app was updated and most of my routines were broken until after I agreed to some pretty one-sided "terms of service" and some other thing. After reluctantly agreeing, I had to figure out why the routines weren't working. Most of my routines were setup under "smart lighting" and were still there. I went through and recreated everything under "automatic routines" and everything seems to be working. I'm just glad I didn't have to remember everything to get things working before the update.

Deidre Tolbert

4 months ago

This use to be my favorite remote app. Not sure what happened but it no longer works. Connects for 2 seconds occasionally (never consistently) but nearly always shows my device as offline. The app is basically useless. I uninstalled and then reinstalled the app and now it's even worse. It's showing my TV as having already being controlled by another device. And saying I need to request control from the owner. I AM THE OWNER! So annoying.

Laura R

4 months ago

Edited: I reached out as suggestion. This is the response: If you cannot find your phone, tablet, watch, or pair of earbuds, you will need to purchase a new one. - great app 🤬🤬🤬🤬🤬 This will not find my charged Galaxy earbuds! I know they are in my home, but where? The app says it can't connect with the earbuds! I've tried restarting my phone, tried to reconnect with Bluetooth! I want my money back to replace these earbuds. You claim to be able to track them, but you can't!

Meredith Pitts

4 months ago

Shows my LTE connected smart watch as being at home when it isn't, last updated "now" and with a battery percentage that isn't correct (46%, when it's on my charger at work and at 100%). What's the point of device location if it isn't accurate? If you lose a device, the SmartThings app will be useless in helping you find it. Guess it isn't that smart of a thing. The Google "Find My Device" app, on the other hand, has the correct location and battery percentage! Use that instead.