SAP Field Service Management
September 14, 2024
More About SAP Field Service Management
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
Latest Version
24.09.0
September 14, 2024
SAP SE
Finance
Android
80,284
Free
com.sap.fsm
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User Reviews
A Google user
5 years ago
Waste of time !! Company has changed over to this system and has been useless full of bugs Constantly losses youre jobs when you sync and only 50% of the time let's you sign off the job This is not just me 50 personnel using the app Not a time saving or reliable system
Avatar N
3 years ago
Resolution only takes 255 characters and not allow to save (grey out) after the recent update. Also chargeable status entered but not being updated when backed out. Please fix.
Mohamad Sidig
5 years ago
Instead of making life easier, your app is become nightmare. It is frequently crashed whenever did the synchronization.
mukesh shinde
1 year ago
What a Fantastic application ! Very useful for us and our company exide Industries
John Schulze
3 years ago
In my 30 years of software experience this is one of the worst applications I have ever worked with. The inefficiency of it is absolutely mind numbing.
A Google user
6 years ago
I updated today and now it can't open... What a loss.... Disappointed 😥 After this I re installed the app and opened, but now another problem because after customer sign and I sign, I generate the report and customer signature get lost and replaces with mine....kindly help because my amanger is waiting for it tomorrow. I sent email to you but no reply for the last 3 days
Thomas Bellamy
2 years ago
Guys, you really need to put some focus on the android compatability as there's many bugs that have been around for months and still not resolved. Main one being the app randomly opening!
Lukka Srinivaas
4 years ago
This app was not working on vivo mobile what was the problem is that Our office work totally depending on this app..but the app was not working on my vivo mobile...pls check that crashing problem....then Your not solve that problem then pls remove this on Google Play Store .. it's better for users
Mike Belohlavek
2 years ago
I dislike that when I close and order it doesn't disappear. and the orders I use stay on the date that they were sent to me. so I have to go back to January just about daily for an order I use everyday. and I can't figure out an easy way to get to it other than scroll back
Mihai Pana
3 years ago
This app is a junk. It has a lot of issues. Last version 10.6.0 was the worst update posible. Almost half of the team couldn't sync anymore.
Doesn't Matter
4 years ago
A dark mode would definitely be great. Using app on a phone causes it to work very sluggish. Overall, not bad but has issues like anything else that needs constant updating.
Kyle Muller
3 years ago
Worst app experience. 2 years of Glitches and bugs when it (infrequently) is "working." Near weekly updates to repair glitches and bugs that then make the app crash completely. Not a tool to put in your tool kit, companies should look elsewhere because this one is a dud
A Google user
6 years ago
Been working and supporting this area of Sap since 15 months, Great app, inital versions had bugs and crash issues, but the latest version is good and the continous improvements to cloud performance is a great thing. Good internet connectivity and a phone with minimum 4gb ram is mandatory to visualize the improved performance.
George Mavroudis
2 years ago
This app used to take a lot of storage space (was up to 5GB in the past). Now it consumes less storage. I deleted the app data and reconfigured the account, now it takes about 1.25GB storage space. I had tried this before without any change but it seems that after an update it does better storage management and yes far less storage space. Thank you.
amirul chinpeng
4 years ago
Use data alot to sync and slow eta 3 minutes, every add, change the data need to sync, sometimes unlucky the data not capture. wasting time with each steps and drain my 5k mah battery, latest issue why release update but still got bug then i have to revert back to older version, technician always make a complain to my admin about the apps always have a issue and back to dev but the dev said it the company setting. Come on our performance evaluation is 80% on data from ur apps. So troublesome POS
Bart Klein
1 year ago
Pretty good app now that they finely addressed a years long issue of making NFC on the device useless. User interface could use some fine tuning. Should allow me to open the app into "items & stock" because that's all I use and the "home" section is blank. When searching, the barcode scanner could be a default and not rearranging the top bar as well. When searching items I hate that every time I back out of an item the list goes back to the top. "In stock" amounts are different screen to screen
Rasul Karim
4 years ago
The number of low rating given by users is understandable. Previously, closing a task took less than a minute on another app. Company decided to engage FSM irregardless of the bad review...it takes up to 15 minutes to close a task now. We can't even see the contract status, call receive time which is important for response time. The number and duration of sync is too much and too long. Obviously making us less productive. The email auto send doesn't even work! Honestly, it is a frustrating exp.
Dan Juganaru
3 years ago
The worst app ever with lots of horror issues. Last update worked half a day. Since then i'm trying to syncronize at different hours with no effects. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!
james parlier
1 year ago
Software is lacking. It was be nice to be able to edit the call after it is updated
Timothy Colbert
3 years ago
This app is constantly having issues but I am forced to use it for work. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late. Now, I'm not sure how to go back to the last version.
