Salesforce

A Google user

5 years ago

I enjoy the interface between the phone app and the computer. Considering the scope of the phone app it has times where it takes a while to load the maps or to upload information into your leads. Even though it's easy to follow the routes you create, the app falls short by not being able to view leads that aren't on your route. All in all this is great app for anyone looking to track your leads while on the road.

Riayn Wheeler

2 years ago

It's correct that you get a message saying you don't have internet access though you do. This prevents you from logging in. If by since miracle, it lets you in, there is no informacion, just a blank white screen with a menu bar. It never remembers my device, even if I log in 3 times in succession. Because it doesn't, every time I want to log in, it sends a verification code, which is annoying. It also doesn't remember my username, despite clicking "remember me". Don't download. Just don't.

woop17

1 year ago

Not very useful. Good for viewing and editing basic contact and account records, but the Files app lacks basic functionality. Please add the ability to view libraries. There is also no access to Setup. If a few more of these features could be added the app would be significantly more usable as a desktop alternative.

SkyFlow Kreative Imaging

2 years ago

When trying to load the application Maps for my job I just get a continuous loading screen. App is updated and so is my phone. It just sits there in a continuous loading screen. Not exactly sure what to do from here. You would think Salesforce being as big as a company as they are would have a little bit better app. It says it requires Android 8 or higher. I'm running Android 11. Really not sure what the problem is. Galaxy S21 with Android 11 should be able to run this easily. Too many bugs

A Google user

6 years ago

I've tried multiple times to install this app. Installation works, and I attempt to longin. After entering the verification code I get a white screen that never goes away. It's totally blank. I close it and get the white screen. I restart the device and try again to get the white screen again. I use a Samsung Notr 9. It's absurd that a company this size can't get it's act together and provide a working movile app.

A Google user

6 years ago

After the last update, the option to return to the main menu or to other submenus after accepting an appointment has disappeared. The only way to exit out of an appointment is to force close the app and reopen. Highly inconvenient. Even before the update, the app was slow to update and save user changes. *EDIT* Dropped it down to one star. Support relies on your company's administrator to resolve issues. SF cares very little about the end user and their experience.

Tiyler Manuel

3 years ago

It's extremely glitchy. I'm constantly forced to close and reopen the app just to get page scripts to load properly. If I switch tabs too fast or if I punch on or off for a meal, the page breaks down. All of a sudden it requires an authenticator app to log in, which is common for apps like this, but a heads up would have been convenient considering I logged in this morning and for the past couple months without it. I assumed it was just another glitch to add to the list. Could be a lot better.

Lars Henderson

4 years ago

Removed. Salesforce's effectiveness has been progressing, but this app has an unintuitive interface and slow load times. Attempted to do my time sheet, but couldn't find all the recorded tasks. Do not see why a mobile web interface has to be fully replaced by a phone app. The only reason would be for data mining/tracking the phone... Then again, data analysis is the purpose of Salesforce.

Hayden Edgmon

2 years ago

Used this on my work phone. Absolute shame. Despite what your browser says, it's not better on the app. So many buttons and menus get erased when transitioned to the app. I cannot manage images like I could in my web browser. What's worse is that if you want to use the regular browser version on your phone (because it's the only one that works) you have to endure constant work flow crashing advertisements from Salesforce demanding that you download the app.

Erik Diana

4 years ago

This is hands down the worst app I've ever installed. After this latest update, it says I don't cell reception or WiFi. This is not correct. The app is not user-friendly or usable. It has progressively gotten worse with regards to functionality. It's slow, clunky, and ineffective. If you enjoy wasting time on glitchy apps that don't work well, this is your app.

A Google user

6 years ago

I use to track customer visits. There are a few templates I am supposed to use for the calls. It would be really nice if my "clip tray" opened in the log a call screen. Now I have to go to my text pull up clip tray, paste the clip I want into a text message, then go back to salesforce and paste it in. Pain in the ass to do 20 to 30 times a day. Also, this app gobbles up storage way too fast I have yo uninstall reinstall every other week. Need a purge function to wipe everything but log in and

Shon L

2 years ago

It's not broken but needs updates. When using the "Mobile Only" version, I'm unable to access my calendar. It also doesn't allow you to edit the calendar at times. Would be helpful when using "Chatter" to have a drop down menu with different keywords that would work for easier search of a particular chat. This is probably something that is individual based and not a Salesforce issue. Also, would be nice to add multiple pictures into 1 "Chatter" post without having to make a slideshow.

Heather E.

4 years ago

7/22/2020 update - all the same issues below still happening. I can't use anything in the app. Keeps me in a redirecting loop. ***************************** I'm not able to access anything. I can search for a client, but can't get into anything when I click on it. I can't even access my tasks, which I use frequently. I see a blank screen and nothing loads, or even indicates it is loading. This app has previously worked and now does not. It's been frustrating, to say the least.

A Google user

6 years ago

Constantly freezes and crashes mid-use. (Note 9). Happens on LTE or WiFi connection. Has done this for YEARS. I wrote a previous review in 2017 noting this. As soon as I run the SF app on my phone, the system UI crashes within 2 minutes. This app is virtually unusable for even the simplest of tasks. It's actually faster to open chrome and log in to the full site from your phone.

A Google user

6 years ago

* downgraded review AGAIN to ONE star only because I could not give it to zero or negative Stars , it seems to get worse as time goes by* The app is useful, the only thing you can't do with it, though, is count on it. The search feature is so bad I would almost give it no Stars, when looking up a business or contact or company the search feature takes forever and does not give you any indication that it's working... What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all. And then there's other times when it brings up search results but when you select one it never populate anything. Now the part that really drives me crazy... I'm using a Galaxy Note 8, my phone has 6 freaking gigs of RAM and this stupid app absolutely locks my phone up if it's running in the background. It's so bad I am continuously begging my senior Executives to get rid of this platform, as well as many others in my company. This app has let me down so many times in the field I've lost count, do not trust it! Print out all your information before you leave the office!

A Google user

6 years ago

Alright..... I've been using this app for almost a year. Why the Android version can't do all the same things as the iOS version does, I couldn't begin to understand. As many others have mentioned, this app takes up so much in the way of resources. It will consistently freeze. No... you can't send in the system log stating what is happening.... because you need to kill the program to get the phone to unfreeze. If the phone doesn't have a full set of bars, and attempt to upload a picture or file, it tells you that you don't have internet connection and then it gives you an error stating that you don't have permission and need to contact system admin. The app only functions in portrait mode. You cannot turn it to landscape. You cannot pan through charts that extend outside of the visible screen. The app needs work. Again, it should mimic the iOS version... but doesn't.

Dalton Cook

1 year ago

Terrible UI. Not built for Android. Using Android back button will take you completely out of the app instead of previous page, forcing you to use the in app nav as if I'm on iOS.. If you scroll too far up, you will accidently initiate a page refresh. Problem is, it doesn't refresh the current page, but dumps you back to the "home page" requiring you to navigate back through multiple pages to get where you were.