Rescue + Mobile for Android

Celeste Blake

1 year ago

They pick up when buttons are accidentally pressed. Only leaving me (cussing) foul language,about where where they when I was in Real danger ⚡. Asking personal questions about when reporting a concern.

Stefanie Bednarsh

1 year ago

I disagree with the previous reviews. Hp tech support temporarily helped me with this. No information was shared or given access. Only items related to hp could be accessed. That was the only use I had for this app. I only gave 4 stars because sound and light quality was affected. Overall a great app .

Fariha chan

4 years ago

When I tried to open it,it repeatedly wanted my pin code of my phone,I don't know the pin code so I guessed something but it didn't show it's wrong. Instead of that, it showed there is no internet connection. I mean what the hell is this? In that time, a app was even installing . I've tried my times with good internet connection,but the result was same.

A Google user

6 years ago

This is a great app to be able to install when required by a Norton Agent to correct whatever you are contacting them about. I've had to use it two different times and my problem was taken care of by a very patient knowledgeable agent. Thank you Norton.

1999 random

4 years ago

For me it was pretty good, however the only thing is that the app can bug often when you're using it. It'll look like your technician is typing but won't actually show what they type and won't let you type either. You have to be constantly refreshing app for it to work. First go around my chat was ended because I couldn't see what they said and wasn't letting me type anything, just as a heads up for anyone else.

Kristine Fox-Popple

3 years ago

I understand that this allows the tech to see your screen and help to remotely fix issues..but it was such a hassle. Has a few bugs to work out but I see potential.

Carol Spring

1 year ago

I'm trying to deactivate this app. I dont want it on my phone. I could not connect when HP made me install it to try and fix my printer. I want the app deleted but when I try to first deactivate it, I get an error message that says to deactivate before uninstalling. Its messing up mu phone. Please help!

Cecilia A Gibson

11 months ago

It allowed the professional person to see the issue and correct it.

Nicole Bielby

11 months ago

This app sucks. It does not connect you to anyone.

A Google user

5 years ago

It states on the app that it should not be used except by a professional technical support engineer. I am hoping that Norton is able to use it to fix my phone. Technical support gives you the code. When works with professionals write down all information on paper. So if you have forgotten while they're helping you. You can see it. You have a record of it. also keep your reference number for that time on paper too. This way you can give it to the technical support engineer to look back on

pocahontas Reff

1 year ago

I'll try to keep this short. I'm on a call with hp. After several requests to go remote from the tech i relented but red flag he wanted to see what I was telling him (what lights were lit on the printer & repeat the same proccess we just did a dozen times. He disappeared for a couple min. Came back & suddenly he couldnt hear me? I hung up & could not delete this app. Then suddenly I was able to. Time to watch my accounts damit.

A Google user

5 years ago

It worked fine. I was able to interact with someone clearly, with out any ads, nor any lag in time. The app installed easily. Uninstalling it seems to be a problem. That's never good. Still can't remove it.

M

3 years ago

My cell was badly hacked. Got a Norton-Lifelock subscription. The tech supervisor walked me through the process using this rescue + app. So far my cell works perfectly. Re Norton: if you're hopelessy hacked like Ive been, paying for the Norton 360 Ultimate Plus program helped. BUT at first I was getting nowhere. Nice techs but they didn't know how to fix the problem at all. Asked for a supervisor. He was great, helped a LOT, transfered call to the next tech-also great. Will update in future

Mary I Davin

1 year ago

Can't uninstall this app on my phone and chromebk after many tries deactivating and restarts! By reviewing comments I see the most problems being Rescued are with quirky HPPrinters. After using 2 HP printers, 2+ hrs with 2 diff HP techs to no avail, I'm returning my latest 1 wk old printer for another brand after turning in a 1 yr old HP printer last week!

Michael Wallace

11 months ago

This app has been used twice in an effort to scam my personal data and information. I'm not sure if larger companies actually use this app, but there is a PayPal scam with the rescue app that happened today. There's no way with the app itself to vet anyone out?! Seems like with an app that's granting 3rd party access to your phone's info, it would have some real security that helps its users...

Ben Dover

1 year ago

I had to replace my old phone and get the app installed on my new phone. The agent who installed the app on my new phone told me that I was getting an upgrade. As it turned out, problems with the new app make it more of a downgrade. The review guidelines suggest listing positives and drawbacks: Positives - None Drawbacks - 1) The newer version has less functionality than the previous version. 2) The newer version interferes with other apps. The old version is an upgrade compared to the new.

Bruce Tharrington

11 months ago

App appears to be for remote operations by tech center. I think I am going to see if I can operate app on my own