Radiant Credit Union

Kevin Mangan

3 years ago

Update #3 3/2/22. I have finally given up on this app and uninstalled. I would have hoped to have seen improvements by now. Update #2: The app continues to have bugs, not allowing users to login. I try almost daily, and am able to actually get in maybe 25% of the time.

Anthony Tapia

3 years ago

I am definitely ready to switch to a different bank so that i am able to keep up with my banking. Despite all of the negative.Constantly having to reload the Radiant app from play store or it will not log me in. The hamster wheel just goes round and round. It takes at min 3 attempts to log in. Too many red flags in reviews for this not to be fixed. Shows me customer care is way low. I probably will be moving checking and saving accounts to First Federal Credit Union accounts I've already opened

Liam Dorton

3 years ago

Does pretty much what it should. Minor login issues from time to time. Other members of the household do have some loading issues on the regular. Everyone uses Samsungs, but mine's a 10 plus, the others are S22's. Think I'd recommend going straight to the website if I had a less powerful phone.

Adam K

4 years ago

Very buggy. I endured multiple over draft charges because the app said I made a transfer but it didn't go through. I get errors saying Internet Explorer Not Supported, but I'm using the app. When I'm able to login it actually does the things it's supposed to do, usually...

jayne dough

3 years ago

App is very slow, opens pages very slowly. So slow that I wonder if it's working. Not impressed. UPDATE: 4/16/22 This app is the worst! It hasn't let me log into my account for months! I have to use a web browser on my phone if I want to access my account. NOT ACCEPTABLE!

Patricia Hudson

5 months ago

In my opinion it's just a great bank to be with. Better security features and privacy.

Perla Deleon

4 years ago

While I am happy the app is working like its suppose to Radiant needs to fix how payments are recorded because its confusing when a payment comes out of my savings and instead its recorded like it came out of my debit card, its ridiculous. Money was transfered out of my savings to checking even though the only way to jave made the payment was to take it directly out of my savings.

Rosana Fernandez

5 months ago

Best experience ever !!! Thank you, all the team , especially Lee and Jonathan, for being so exceptional !!!!

Louis Kortyka

4 years ago

Always have trouble logging in. After that, it's fine. 2/26/21, still sucks logging in and once you're in, super slow. When logging in, and entering your password, it deletes it halfway through typing. So if you type fast, it tells you the password is wrong. Sunstates app was way better

Julius Dexter

4 years ago

Good look of the app. Very buggy though. But i mean it just updated this year so a few bugs is expected. My biggest issue is the fingerprint login. It is annoying. Makes you do it multiple times and sometimes doesn't even work. Then the app opens but it's slow like dial up internet with the best service signal btw. Anyways it's a new app so it's expected.

COREY CRUCE

4 years ago

Very slow, constantly have trouble logging in. Really need to update and fix these bugs. Only about 60% of the time does the app actually work correctly. It force closes itself all the time, when I'm typing my password it deletes half my password as I'm typing it and I have to delete and retype the whole thing. Honestly it's a real pain. Good bank, bad app.

Sarah Spyre

3 years ago

It doesn't matter if I type in my username and password or use biometrics; I always have a hard time logging in. I usually have to close the app and do it over again. Very annoying. Also I've never successfully deposited a check with the app. It always says it doesn't recognize the check. Update: lost a star because it completely stopped letting me log in.

Katelyn Woods

3 years ago

Its a great bank to have for sure. The app is kinda wonky which is why only 4 stars. It's a bit slow and you are limited on transferring money in between accounts, the limit is 6 times a monthly. But overall it is a great app and informational upon accounts. One of the main issue I had was trying to figure out my account numbers to add direct deposit for my job.

Danie Ellsworth

4 years ago

This app is awful. It's buggy and slow, and half the "buttons" don't do anything. Good luck trying to find information anywhere in it. I was directed to the app to make payments on my car loan but there's no actual option to do that. It's frustrating and I clicked on every link possible and found half of them don't do anything.

A Google user

6 years ago

I've had this app for sometime now and haven't really had any problems besides it won't keep the Username saved but I can deal with that but now for weeks I can't use it at all. It keeps saying it's an untrusted connection. I sent a message to those that made the app and I have been ignored. I've been with Sunstate for several years but now I live 45 min away and can't drive in every time I need to deposit a check, I may have to change banks.

Arisu Cheddar

3 years ago

Absolutely insane. I opened my account Wednesday. The app worked long enough that day in the branch to take an initial $5 as a test, and to switch to electronic statements. Thursday night I wrote myself a $205 check from my account at another bank to continue filling up this account. Throughout the weekend I've been able to log in 1 out of 10 times I try. It just spins and does not load. The couple of times it did load, it showed the money as pending... in my savings account.

Angela

3 years ago

Currently uninstalling and reinstalling this app. At first it was running fine, no problems. Now suddenly I'm not getting my transaction notifications until I sign into the app which defeats the purpose of setting up the notification... and the app itself takes forever to open for me to sign in, like a good 5 to 7 minutes. Hope reinstalling helps.