Webb Long
2 years ago
Got stuck with this turkey. Everything takes about dozen steps to do. The sign in process is just weird. You go to the help section and there is nothing there that is even remotely useful. Devices infacing is a clumsy mess and unintutive at best. Honestly, some of the worst software ever. Kinda makes me wish for a good old fashion time card.
Christine Miller
5 years ago
Update on review: thanks for listening! App is improving rapidly. I DISCOVERED a light Touch is needed for fingerprint sensor to work accurately. Great job developers. I'd like to see a better user interface on punch changes. Clicking on the triangle should show the actual punch change info instead of date of punch change and edit button. Punch changes are very compartmentalized making it difficult to view punch changes for specific dates. Gal 10+
__
4 years ago
Our company just moved to Paycom recently and we've been having constant issues with the mobile version (and sometimes the browser one as well). Half the time the app just won't let you clock in. It'll sit there saying it's confirming your location but never actually gets through it, so you'll have to get on the browser version, which takes forever, and finally log in that way. Huge hassle. This was supposed to be easier than TimeForce but I rarely had lag issues with that.
Nathan Yang
3 years ago
This app has 2 major flaws: 1) It keeps sending me a reminder to clock back in 30 minutes after lunch. I can't set this to a different time length, so it's completely useless to me and distracts me. 2) It forcibly logs me off after some short period of time. When it does this, the app looks like it's crashing. It tries to load a page, fails, and then makes me press a button before it boots me to the login page. That process wastes 10 seconds. Instead of taking 10 seconds to fail, why not just boot me to the login page after x amount of time directly. Stop wasting my time.
N. M.
1 year ago
This app is not user friendly. When you put in requests to change your punches, it's hard to navigate your requests. Additionally, on mobile you can easily mistype the time, etc. The date resets when you open up a punch change request so you can accidentally put in the wrong date for a punch. There are symbols (caution symbols) on the screen but the app doesn't explain what the symbols mean. I wish there was more contrast or something. If you must use Paycom, use the site on a computer.
A Google user
6 years ago
Our company just switched from Efficenter to Paycom and none of us can figure this thing out. I've been told as well that our GM has tried calling with several questions about the entire system, not just the app, and has received no response. The whole switch is giving everyone a headache and I for one cannot stand this system. Only have it because I have to. Update: We have since switched away from this company. Thankfully no more need for this app. Uninstalled as soon as I could.
Jennifer D
1 year ago
The worst team app I've ever seen. A waste of space, time and anything else. Can't see full shifts, everything requires a video, approval, etc with no real useful information, to be considered "complete." The majority of us constantly have to edit time clocks because we can't clock in. We're in the freaking building and it insists we aren't.
Christian Soto
4 years ago
I've never had an issue with the app itself, it works well. I would've just preferred a more user friendly experience than didn't require me to have to really "learn" a lot of the features. Such as how to see my coworkers shifts, and how to request a punch change. Things that didn't seem too obvious and HAD to be shown to be by someone else. Other than that, it's a good app.
Joe Dice
5 years ago
Latest update is worse than the last version which was poorly designed, NO ONE would use such a half assed app if it wasn't necessary to get paid. ::UPDATED REVIEW:: After a couple of updates (and almost a couple years) the app has gotten much better, the original problems where content spacing on Android phones, overlapping or off screen on several different ( Motorola, Samsung and LG) Android phones. Thanks for the updates
A Google user
6 years ago
Galaxy J7 Sky Pro phone. Installed app. Attempted to run app. App fails immediately and closes. Uninstalled and reinstalled. No change. Android version 6.0.1 developer finally responded with nothing helpful after 2 years. given it's been 2 years since my original post about the problem, i no longer have the device i had when the problem was present. Amazing lack of timing in the developer responding to my problem.
A Google user
6 years ago
My work got this new system and it constantly crashes. It takes forever to connect to IP address for punch ins. Also somehow all W2s got messed up due to Paycom. They forgot to include state taxes and such. It was a disaster. But it got fixed. I just feel that there is not enough time put into this app before being released. It has great potential. But maybe for small business only.
Theodore Anderegg
5 years ago
Every time I log-in to Paycom, I have to input a PIN, which isn't in itself a chore, but on desktop, I need to enter a username, password, and SSN, which seems arbitrary and redundant, especially on a private computer. In the app, there is a permanent messages notification from a supervisor, and there is no way to make the notification go away. I press the message icon, the message appears on screen, and I navigate away, the message notification returns every time. It's a visual nuisance.
A Google user
5 years ago
Could be more stars. A couple things i would mention is not being able to select a "user name" without it being an actual email. As well as maybe some type of confirmation when changing tax filing staus instead of just returning to the same edit screen you were just at, not being sure if it actually did anything or not. One more point i would like to stress. When i open the app, sign in, and then am greeted by a splash screen to remind me to download the app seems kind of redundant.
A Google user
6 years ago
Horrible application. Have to waste my time logging hours over and over because it doesnt save 90% of the time. Cannot save pay stubs. Most of the "features" do not even work. I recommend using the mobile web client over this. If you ever get a version of the app that works, never update it because the new update will break any functionality you may have had.
A Google user
6 years ago
I just completed my application to start working with this company, but I'm having a hard time completing the quizes on here because the print is just too small. I'm visuallly impaired and normally I don't have a problem seeing small print, but this is too much for me. Whomever designed this software and app, should have made it where the user can adjust the fonts on it. I could probably pass that quiz with flying colors, if I could see the small print.
Brian Corkins
3 years ago
Horrible! Login process seems outdated. I know my username and password, but rejects every time. I know how to login to apps, very basic. Seems like app is extremely slow at updating my info. I have a new phone, so I know it's not me. Also the app jumps around from one page to the next, like it's intentionally skipping steps that need to be completed. Very frustrating!!! This app is garbage!!
Mike C
3 years ago
Better than ADP, which isn't a high bar. For what problems it may have solved over that, it has its own to replace them. I use the app as little as possible and for only the most basic tasks. The web site isn't much better, but helps in navigating the hodgepodge of components. Was a clunky transition when we switched and still seems messy. Have felt more micro-managed since we switched too, and I'm a manager.
A Google user
6 years ago
App is extremely slow. Often takes 15 seconds or more to just to show any indication that a button or option was selected, and actual loading of the selection is slow as well. Interface isn't easy to navigate. While going through annual open enrollment, I accidentally added an option I did not want (due to the slow response time of the app), and it took about a half hour to figure out how to get back to that option to decline it. App should make these tasks easy, but turns them into a chore.
S SS
5 years ago
Very user un-friendly. Too many fields with too many drop-down items. The fields to enter text get covered with all the menu items so u have to back out and start over, and you can't see content. On 4 different occasions, the app has punched me In and Out on days that I don't even work. To request a change, delete, etc, you have to go into too many different areas of the app and everything needs approval from employer, even the simplest edits. Spins around ,loading for a long time upon log-on.
A Google user
6 years ago
App is unstable. 1) Best case scenario it only loses data on a weekly basis. Things can look fine for up to a week before it loses data. 2) Clock in/out times are based on when server receives them rather than when you actually made them. If you work in areas with bad connection like me, you will just have to get used to making multiple time corrections per week. 3) For the second time an update has locked me out of the app. Just like last time Paycom App does not recognize my credentials.