Rich T.
1 year ago
Good bur needs improvement. 1. The tip. Tipping doesn't appear until after you've scrolled to the bottom and entered card information. You then have to scroll back up and select the tip. Then scroll back down to the bottom. 2. Navigating the customize pizza area is non intuitive. Most of it is concealed and you have to search for it. Improve these two areas for a five star review.
Evelyn Vides
1 year ago
I cannot log in and haven't been able to for months now. I've tried resetting the password and when I keep getting a "link expired" message. Tried logging in with my "current" password and it won't let me in. When I use the "current" password, the message says new password can't be the current password. I haven't been able to earn points for my last couple orders and it's very frustrating.
Melissa Bennett
5 years ago
The layout and functionality of the app is easy and not hard to manage. My favorite part is the customization where you can decide if you want a specific item on the left or right side or the entire pie. This comes in handy for our family where we agree on a certain pizza, but 1 or 2 people dont want a specific ingredient on it. Just add it to one side! Adding a payment method and then paying is easy as well. From beginning to end, it's a well built, functional app.
A Google user
5 years ago
I have only tried using this app twice. The first time went really well once I figured out how to navigate the menu. On the second time, it wouldn't let me check out because it "could not find my payment info". I tried using my PayPal balance and my visa through PayPal, both through Google pay, but the app wasn't having it, so no order! In other notes, I think the minimum cost for delivery should be more apparent because I keep forgetting what it is and not everyone knows there is one.
Tyler Burja
3 years ago
Love the app other than the placement for adding tip. For me, it shows the pay now button on the bottom of the screen in a fixed location. This makes it look like there isn't more to the cart page. But if you scroll down you can see a place for tip. This has resulted in me missing the tipping on more than 1 occasion. It would be nice if the tipping feature was more prominent or if you try to place an order with 0 tip, it would ask you to confirm your order with 0 tip so you can correct it.
A Google user
5 years ago
I like that the app just let's me do what I want to do, order pizza. No ads, no intrusive suggested selling, smooth, pleasant experience. I would like to see the app accept more than one coupon code per session. I'd rather order both pizzas at the same time rather than completing one order and then having to do the second. I don't order unless it's either on special/ that I have a code for. If not for this, I'd go to another national company that has large 3-topping carryout for $7.99, IYKWIM.
A Google user
5 years ago
This has a lot of potential. Unfortunately, the faults are too much to enjoy the app. You can order and receive your food of course, but some issues add unnecessary frustration. Changing primary address is not available or does not properly function Tracking your order needs a lot of work. It would give me updates, however when I went into the app to see the updates, it would error and go to the basic order page. At one point, I couldn't back out of the screen. Previous orders no go
Aaron Downs
4 years ago
Very well organized and easy to figure out. My favorite pizza place and the app makes it even better with being able to visually see the specials that are being promoted at the time and the specials being very good prices for what you get in comparison to other pizza places. The one thing I suggest is to just add a little more color to the background/backdrops of the app and also a bit of animation in some places when going to a different section in the app(i.e. favorites)for a bigger awe effect
A Google user
5 years ago
This app takes time to learn; as it's not particularly user-friendly. The app is unforgiving if you make an order error; often resulting in having to start over. I bump the rating 🆙from 3 stars to 4 stars because of the aesthetics. Colors are bright, easy on the eyes. The fonts are large. The tracking your driver part of the App works in an accurate manner; often better than Uber.
Bryce Artmann
3 years ago
Tried to place first order, but wouldn't allow me to search for stores. I placed through their website instead. After order placed, I was able to "track" through app. Their tracking sucks on the app. Map is not interactive, nor does it show where driver is (unlike Domino's). No updates or notifications to let you know your order's progress or when it left the store. If the pizza sucks, I'm going to delete the app. It is not a good representation of what they expect to put out for pizza.
Jimmy Cavero
4 years ago
The app is very friendly. I used it enough times to feel confident my orders would be delivered on time and as expected. The app has the items very well organized, loads fast, and in my personal experience, it never crashed. Though, recently the track your order page loads with an error, I still get a notification on my phone when pizza it is ready for pick up Or on its way if its a delivery.
Meghan Morris
2 years ago
The app is fine until you get to the "submit order" part. It just spins forever and never actually sends the order. I can redo my order online and submit everything, and the app will still be spinning. I have uninstalled and reinstalled the app twice, and it doesn't work. This app has potential, but unfortunately, it isn't hitting the mark right now.
tflo95
2 years ago
Ordering food is fine, but if you wanna know when you're going to get the food I have some bad news. Attempting to use the tracker on the app absolutely bugs out my phone, freezes the app, and almost makes my phone unusable. Truly awful bug that has been on-going for months now. Papa John's also apparently doesn't email receipts anymore, either, so I can't even try and track it on there. Not sure what's going on with you guys, but pretty awful experience.
Te Revz
4 years ago
Pretty reliable app. Makes ordering easy and convenient when you dont feel like cooking or talking to someone on the phone to place an order. I love how the app keeps you updated on each process (making, baking, preparing, on it's way etc) and you can easily track the order once it has been sent out. Once I was unable to use the app, but that was once out of the hundreds of times I've ordered pizza lol. Easily 5 stars.
A Google user
6 years ago
Positives: Much better than calling. I can view all the specials at my own pace without concern of back ground noises. I don't have to ask that my order be read back to me to make sure it is right. Negative: I was getting random notifications saying my pizza was on it's way. But, when I selected the notice it just brought me to the main screen to order a pizza. Naturally, I freaked out thinking someone had hacked my phone or something. Since that's not it, I turned off notifications. No problems
Jackie Garnett
2 years ago
I'm very used to placing orders with this app. It's easy for me to use. Where I'm having a consistent problem is at checkout. EVERY SINGLE time I select my payment method and press submit the wait while processing circling arrow takes up to 45 minutes to error out. I've used multiple cards and even Google pay, the issue always happens the first time. I've waited from 10 minutes up to 45 minutes before it times out. I've tried closing it, going out and coming back. Works right away the 2nd time.
Jared Stedham
1 year ago
Got a notification asking me to rate my delivery, tapped on it, was instead met with a web page saying "sorry, we can't take your order due to technical difficulties." Lmfao. Classic. Also, the tracker doesn't work. I watched the tracker page (in the app's web view) the whole time my order was open, and despite saying it would give me specifics of when it's on the way to my house, it never did. It stayed on the vague "keep checking back for details" message the entire time.
Vanessa C
1 year ago
App works fine. Always great pizza. I would like a way in the app to opt out of the pepperoncini in the box. I throw them out as soon as i get the pizza, which is wasteful. I am surprised with people having food allergies that they do not offer to let you remove this item. It could be a check box on the "customize" screen, or maybe there could be a Special Instructions somewhere on the checkout screen.
Jim Rowe
1 year ago
Below average experience. Although I had no issues with using the app when ordering or paying, I am unable to track my order. For my home, the ability to have a general idea when people are showing up allows me to meet them at the door without my dogs going insane when someone knocks on the door. I can't name any other delivery app that doesn't offer some form of tracking which is why I rate this app below average.
emPathetic
1 year ago
Would rank zero if I could. Half of my orders crash as I click the button & even if they don't, the app now double orders and leaves me to call the store in a hurry (and navigate through your terrible automated voicemail) just to get them to cancel before they waste ingredients. ALSO, I don't know how you're this incompetent but you don't even show the right amount in the app. Why does it show I'm gonna be charged $23.97 then show up at like $24-25. Unacceptable.