Palmetto
August 14, 2024
More About Palmetto
Our intuitive energy production and consumption dashboard allows you to monitor your system performance and energy consumption anytime, anywhere. View your data by day, week, or month, and review historical trends.
REFER A FRIEND
Loving your solar? Send a referral to your friends and earn some extra money in the process! Get your unique referral link and track your earnings all in one place.
CUSTOMER SUPPORT
Palmetto takes pride in our superior customer service, going above and beyond to address any issues in a timely manner. With just one touch, you can use the app to quickly connect with us through live chat, email, or phone call.
SCHEDULE MAINTENANCE
If you’re experiencing any issues with your solar power system, we’re here and ready to help. You can easily schedule a maintenance visit right from the app.
Download the Palmetto app and start monitoring your solar energy system today!
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FAQs
Q: Who Can Use The Palmetto App?
A: Existing Palmetto customers can use the app.
Q: How Do I Get Started?
A: Palmetto’s Customer Care Team will send you a welcome email with detailed instructions on how to access the app, and provide you with helpful tips to ensure that you are getting the most out of your experience.
Q: What About The Old Palmetto Home App?
A: This is a new version of the app that is replacing the current version, so please be sure to download this new app version for the latest features and updates.
Latest Version
4.122.1
August 14, 2024
Palmetto Solar LLC
Design
Android
11,874
Free
com.palmetto.home
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User Reviews
kay frances
1 year ago
I would've given it a 5, but ever since I updated a few days ago, I can't see anything except the main page. Idk whats up.
Ben
2 years ago
Randomly signs me out, and their password form isn't compatible with Android/Google password manager so I have to look up my password to sign back in
Kevin Trejo
1 year ago
If I could give it a negative rating i would because this app is really ugly. Looks like how apps did in 2011 when app developing was just starting... They need to update their entire app
Luis Polanco
1 year ago
it never shows me my utility bill from my company and supposedly my system is working fine when i call them but the app says otherwise,also costumer service sucks,they blame their third party company ,and the third party company blames them
Max Karr
2 years ago
I only started using this app yesterday, but so far I'd give it 5 stars if it showed how much energy you use on a given day along with the graph showing production and performance.
Eric Johnson
2 years ago
App doesn't integrate with power company for total power picture. Doesn't have notifications for errors with system.
Johnnie Beegle
2 years ago
my solar panels don't keep up. My cost is way higher than before the panels were installed. I was paying the power company 152 per month. I am now paying 112 for solar and still paying 90 more to the power company. so now my cost is over 200 per month
Robert Kiser
2 years ago
Negatives They don't do batteries and don't allow SolarEdge app to monitor panel by panel production. Customer service will be needed extensively during process. positives: the install was fast. customer service is good.
Mike Mandeville
2 years ago
My system has gone done 5 times in 30 months. last time it took them 2 months to send a tech out. They want $350 for a tech to come out add that to the 2 months of not creating power and I'm losing money.
Scott Klein
2 years ago
Palmetto sells you on service but then let's you down, doesn't communicate at all, can't monitor my system because I've been waiting 8 months for a router upgrade, getting 100$+ electric bills and have no idea if my system is working or not. Thoroughly disappointed in this company.
Pete R
2 years ago
App barely gives any relevant information and ALWAYS says there is something wrong with my system despite being told multiple times that my system is operating fine, so I never really know if it's retiring correctly.
Victor Dewese
2 years ago
if I could rate this company at zero I would. They're great at selling you the product but horrible when it comes to service after the fact. I submitted a ticket to remove the solar panels and reinstall them after the roof was replaced. That was October 2022. it's March 29 2023 and the panels are still on the roof. Ridiculous!
Luis Figueroa
2 years ago
This company does NOT care about their customers. I had my Panels done I. December and had an issue with getting solar production credited to my bill. It is almost AUGUST and they have NOT fixed my issue! On top of that, false promises left and right. I was told every April I would get a check for yearly overage generated, NOT TRUE. I was told, when it comes time to work on the roof for maintenance , they would removed the panels for free, NOT TRUE. Find another Company! This is not the one.
Thomas Winters
2 years ago
This app is very helpful. It allows me to monitor my system performance in real time. If there's a problem, I can resolve it with the online help or place a call to Palmetto to troubleshoot the problem.
Robin Vandegrift
2 years ago
I would give them a -5 if I could. The customer service is extremely poor and very frustrating. My system has been down since Sept 1, 22 and here it is end of November and they still are not doing ANYTHING to correct a system that is less than a year old. If I could go back to this time last year I would slam the door on their salesman.
Don Lance
2 years ago
Oh where do I start? It was installed January 3rd, but it took until March before they had it up an running. It took them at least 3 weeks to get someone out here to figure out that the inverter was wired wrong. Now that it is up and running as of July 19th 2022 our lowest bill has been $150. Not horrible since our bill was around $500. We were told that the system that was design would be more than enough to give us credit in the prime months. Still not seeing that. Just not happy.
Alyson Bradley
1 year ago
Works okay, but when my system goes does, it does not notify me at all. You would think if there was a critical alert, the app should notify you or send you an email. I lost an entire month of service. I shouldn't have to check this app everyday to make sure the equipment they sold me is working.
Tim Perry
2 years ago
Looks like server issues cause the app to not show production at times. Submitting a ticket is easy and response time is pretty quick. They finally fixed the outage after a few days from reporting the issue. Would be nice to be able to use the SolarEdge app instead of this since my inverter is SolarEdge. Also would be nice to be able to connect the inverter to my wifi or ethernet instead and use cellular as a fallback.
Stephanie Ford
9 months ago
Chatting with support function closes the chat when trying to send a response
Daniel person
2 years ago
we've had production since August and know it's February. We haven't had on month where the system fully supported our electrical use. The fall it produced 80 to 90%. In the winter only 10%. At this point we are paying a full electrical bill plus the systems financing. Solar might payoff in the summer but in high cloud coverage it sucks balls. I don't think it will be worth the pain until it is fully paid off.
