Karen Z
1 year ago
This service overcharged, although I wanted basic service that was supposed to cost only the sales taxes, they billed for their upgraded service. This was in excess of what I had set the credit card to allow, and the service was cancelled several times because the charges were not accepted. In the first call to customer service they corrected their charges and the service worked for a month. After awhile the charges again exceeded the amount I allowed and the service was again interrupted.
Dave Goolsby
1 year ago
Edit: since the may 5 update, I no longer get notifications when a voice mail is left Works fine for checking my voicemails. The one minor change I'd like to see is when you open a voicemail, I wish the time length of the message, which is currently in grey numbers, was changed to black numbers. It's hard to read the grey on white numbers as it is, and considering most VMs are spam calls, the first thing I do is look at those numbers and if it's only 1 or 2 seconds, I delete without listening.
Steven Preston
1 year ago
Incredible! The sound quality on both ends is far superior to CenturyLink and far cheaper with more bells and whistles too. It makes.no sense to do anything else. I have one for my business and one for home and have their service for years. It has all worked flawlessly. Don't waste your money on old copper lines from the old telcos when you can save hundreds a year.
A Google user
4 years ago
Well I'm glad to say that I got this app working. I guess I'm too old and don't fool around these things often enough--my last phone and all its apps lasted 5 years, and you forget what you did to set it up. In any case I blew the set-up procedure because it asked for permission to "record my calls." When you say that to me, it means, make a recording, like a song or the CIA recording what you say (sure that happens too). But apparently in app-speak "record calls" means: turn on the microphone. Which is obvious. Why would you need to ask for permission to turn the microphone on in a phone app? Anyhow it is now working and I am very glad of it, this app has been a good part of my life for many years. First, because it allows me to make phone calls out of the concrete bunker where I work, which has bad tower reception but great wifi. Second, it means that I can use the cell phone to make international calls that are not covered by the smart phone plan. Ooma is very cheap. I'm giving it a four because there is room for improvement on voice clipping and such. But it is good enough to be very useful. Calls to my home sometimes come in over the tower system, too, not just the wifi. In that sense you have Ooma calling power which bills only your minutes of data time and not for a long distance call. Comes in handy if you're making reservations in another country. (Ooma does charge for international calls but it's ultra cheap, like a nickel a minute) I tried to delete my old one star review but doesn't seem to work.
Perry Gross
3 years ago
The Ooma app is ok, in that I am notified of callers and can see that they have left a message. And I do like the notification. However, voicemail message playback is choppy, which may or may not be an Android issue; it choppy no matter how strong the mobile signal is. I would like the app a whole lot more if it allowed me to block a caller using the app, like the desktop app does.
Larry O'Leary
3 years ago
Voicemail notifications don't work anymore. They haven't worked for many months now. Calling mode didn't make sense either: inbound only, outbound only, or inbound and outbound. Why not just an option to enable inbound calls? The UI needs some work. Message playback is not very responsive making me think the app has stopped responding when a voicemail is deleted. There's also no "home" screen or dashboard or overview page that provides the most basic and common funtioons of the app
Fatiha A
11 months ago
Overall, Ooma is and has been a very great and reliable service. I've had it for a good number of years and have had a pretty positive experience thus far. However I've also been experiencing a few issues w the app, esp w sudden call drops, trouble connecting the calls, even some quality issues, etc. Unfortunately these have only increased and become more frequent lately. I use this app for the majority of my calls, but bc of these issues the app hasn't provided a very satisfactory experience :(
Randy Grace
4 years ago
--Just started using this. We have excellent wi-fi (CenturyLnk Gigabyte). So far, Ooma's working great on it. The call sound was clear and crisp, and didn't cut out. We were not able to test incoming call functions, because that requires Ooma premier. Looking forward to using this whenever there's wi-fi available.
Mike GCancel
1 year ago
Can't answer when in VOIP mode, sometimes I only have Internet and no signal from phone provider. Call comes in but I can't answer. Really useless. Other than answering call on in cell phone mode. The worst thing is that the developers don't reply to any issues. Don't seem to care. I have 2 ported numbers, all is òk but the problems reported, which is the reason I switched to this service.
Joseph Powell
1 year ago
Rings without showing what app is ringing, hard to get messages, difficult to configure. And especially, does not support SMS (I know this is intentional, but still unacceptable for a phone system in 2023). Not worth having installed for me. And, as of April 2023, I've started getting 5-10 junk calls a day (up from 2-3 a week). This almost eliminates the value proposition of the entire Ooma system. Leaving at 2 stars, but I'll probably disable my premier membership and turn the hardware off.
Martin Thomas
1 year ago
Mostly good. One thing that is totally inexplicable. On the recent call screen there are two options: mobile and home. I have no idea what the difference is between the two is. Some calls to our home phone get shifted to the mobile list but I have no idea why. An app manual (by screen) on the Ooma web page would be nice.
Linda Shea WSU
1 year ago
The app icon doesn't show up on my cell phone not even when I do a search. But when I go to the play store it says it's already installed and will open from there. Really weird & a pain. It's false advertising when they say that you just have to buy the base and talk for free. They bill you for state & federal taxes every month and will not reduce the 2 month promotional period of premium service (a 9.95 value 🙄) to basic service, even when I specifically asked them to.
Linh Huynh
3 years ago
Ooma app works great before, recently it doesn't work, when I hit "recents" it shows 2 tabs mobile and home, both are empty list, sometimes it works, sometimes it doesn't. This problem still not fixed with the new v8.1 on June 2. I have reported this problem a month ago but the developers are not able to fixed it up to the version on June 24. I am so disappointed with this app.
A Google user
6 years ago
The app's features work well, however there are a number of functions it lacks. 1- selecting the home tab, and the default is Contacts, I would like to change it. 2- I'd like a multi-select to block numbers because they accumulate quickly. 3- I don't have a way to track nu that have not gone through to me because they were actually blocked.
A Google user
6 years ago
Good start. Primarily wanted to easily/quickly access voicemail, which it does, but then there's no way to mark the voicemail number as spam and block it in the future like the web site can do. I'll wait for that functionally before this app becomes useful to me. Most of my landline voicemail is garbage I always am needing to add to the blocked list. I'm leaving the app installed just to get notified of updates so I can check the features added. I won't actually be using the app though.
Dala Brown
1 year ago
When clicking on "Calling Mode" in Preferences, I'm continuously getting the error message, "Connection Error. Unable to connect to server. Please try again later." Stopping the app, clearing cache, making sure mobile data is on ...nothing I change fixes the error. OH, and when I'm driving & a call comes in, I can't hear anything & it breaks Bluetooth. Also doesn't stop music from playing in the background. I can't get my Bluetooth working again to hear my music UNTIL I RESET EVERYTHING.
A Google user
5 years ago
Calls frequently don't come through. I get a missed call without it ringing. I'll all of a sudden get a notification for a voicemail which I then see I have a missed call. The call quality isn't the greatest either. Tried reinstalling the app. On with tech support again. They don't know what the problem is either. Don't get me started on their new wifi telo that fails all of the time.
A Google user
5 years ago
This app has helped me in a few bad situations! My cell phone was disconnected in the middle of a bad family situation! However, having this app on my cell phone enabled me to still stay in touch with family during those times! All you need is a Wi-Fi and this App makes your phone as usable as if the phone service was back on!
A Google user
5 years ago
Could only try with outgoing calls because you have to have an Ooma Premier account to use it for incoming calls. I don't want to pay the additional cost for that, even though that's really what I wanted to use the app for. It would be nice to get my home calls when away from home. The outgoing call had a little slow response and call quality could be better. I was able to hear and understand the conversation.
Rich Randle
3 months ago
Thank you for your recent work to support Android 14, but the app still has major problems. 1- it kills Android 14 notifications by somehow making the OS think a call is in progress when it is not. 2- the ability to answer calls is sporatic. These are major applications problems which must be solved; as the app can't be used as is. Please advise when a release will address these problems.