Old Navy: Fashion at a Value!

K.D. Haygood

1 year ago

Hit or miss on whether it even loads, too many items make it cluttered and slow (if you have 1 shirt in 13 colors, just list it once and not 13 different times!), frequently sends me ALLLLLLL the way back to the beginning of the scroll when I back out of an item page. That's a long way to go back when you have 10 of the same general item with 13 different colors listed individually. I've given up on quite a few shopping visits because of this.

Chelsea Randall Byrne

1 year ago

App has not been able to load consistently for months. Just gets stuck on a loading screen. On the few times it does work, I can do one search and then it will get stuck. Super inconvenient when I want to see my rewards or supercash to use in store. I used to love making in app purchases, but I haven't been able to make any since around the new year. Gap, Inc... FIX YOUR BROKEN APP!

Marisol E

3 years ago

This app CONSTANTLY give you a "something went wrong message" where it doesn't let you do anything. You try to log out and it give you a "sign out failed" message and it just doesn't let you do anything. After countless attempts, I have no choice than to use my computer only to track a package. And, when it's not getting stuck, it constantly logs you out. In my opinion, it's a useless app.

LeChelle Hansen

2 years ago

This review is a reflection of the app experience not the brand itself, the app is still having issues even after the latest update. While scroll browsing, making a selection and then backing out, the point of return is not saved, either snapping father back or forward, and potentially rearranging items. Also while applying promos, the save button grays out, forcing a back out, leading to uncertainty if the promos or codes are applied until checkout. TBC.

Elizabeth C.

2 years ago

This is so frustrating. For days I've tried to check out with a fairly substantial purchase and the app will fail and not allow me to check out because "Something went wrong". Well please do tell what it is that went wrong! I have the updated version, I've cleared memory and cache, I've installed and re-installed, I've tried using Wi-Fi instead. Based on the number of reviews with this issue or the login issue, logic would dictate the app needs a major overhaul.

Megan Bringhurst

2 years ago

The Old Navy app has been consistently frustrating and glitchy for months now. When I try to load the "shop" page, it gets stuck on a loading screen permanently. When I try to open the categories for shopping, sometimes it opens, sometimes not. And half the time even if it opens, when I select a category to shop, I get an "uh-oh something went wrong" page. So frustrating. Frequently resets me back to the top of my search. Just a really obnoxious unreliable app.

Rodney Colson

3 years ago

Old Navy... What happened?? This was always my go to for basic men's essentials like Tees and shorts. But the new App. Is horrendous! You cannot find anything you want quickly. The only good thing about the app., Is the product pages are finally faster. Also, the Awesome vast selection of items has disappeared!! Very limited selection and it seems all Tees have pockets now with fewer color selections. Everything seems to be in fewer colors and options. Just sad it's come to this. 🥺

Rachel Davison

2 years ago

I don't think i have ever rated an app poorly before, but this one...oof. This app sucks. It is buggy, slow, and constantly has errors. Won't let you add things to your cart without an error. always have to log in multiple times when i am trying to shop. it lags like a mofo. it's difficult to search. it's so graphics and image heavy that it takes forever to load products. Their website is no better, i have similar issues there... please get a grip, Gap inc., and figure out how to fix it.

Allie Firebaugh

2 years ago

There is such a problem with this app, and many pages, not loading all of the time. It's been an issue for manyyy months. I might as well get on the Old Navy website using a browser. Old Navy, please please please support your android mobile app developers and give them the resources to actually improve this app functionally. Preferably, before you decide to completely change the UI/UX. While I'm at it, nobody wants to hit the back button and the previous page changes entirely.

Sandra Müller

2 years ago

I used to love this App but unfortunately, it doesn't function properly anymore. Pages need forever to load. Most of the time I get the info that something went wrong, or it won't let me access "browse by departments", and the "my favorite" feature is not working anymore for over 3 months. I tried to open a tech ticket with customer support but this doesn't seem to be an option. They just told me to use the browser instead of the app.

Bianca Pharr

1 year ago

The application is not functioning properly. It experiences frequent glitches and does not allow smooth scrolling. Additionally, it repeatedly refreshes and takes me back to the beginning of the page. Regrettably, these issues make the app frustrating to use and diminish its overall value.

Emily Moser

1 year ago

It still sucks!! I can't always go shopping in person so I do a lot of my shopping online. I love old navy but I hate this app. so unfortunately I don't buy much from old navy anymore. It does not leave me logged in. It does not save any of the items I want. If I click on something and then go back to the original page, it puts me all the way back to the top of the page. It is extremely frustrating. I have deleted the app and re-downloaded it, and nothing works. Just fix it already!

Michelle Merry

1 year ago

I have always used Google to shop Old Navy if I can't go to the store. But decided to download the app...Big Mistake!!! I have never been so frustrated with an app. It constantly refreshes and takes me back to the top of the page when I am scrolling. It also freezes up. Looking at other reviews seems to be a common theme, so why haven't they fixed it? Must not want business that badly.

Diane Wachtman - Munoz

1 year ago

Several times while scrolling through kept taking me back to the top of the category page...annoying. Love you can put a heart on items you like. Hate I can't make photo image larger while scrolling (like I can do in your email) without selecting the photo and tapping it open. In app you have to scroll sideways to find all size selections. Made me think they weren't available until I saw I had to scroll. Better in email as you can see all size selections at once. New customers may just pass by.

Sara Rosenthal

1 year ago

So many bugs and difficulty loading with this app and I've used it for years. The latest issue is it won't let me track shipment. I click on it and nothing happens. Super frustrating when I'm trying to figure out when my order will be here. Seems like this app has had a lot of issues I don't know why they won't fix it. I even tried seeing if there was an update but there wasn't.

Dez

1 year ago

This app needs a heavy update & revamp. It seems they had an app for years but feels like its in beta. It refreshs constantly so you can't scroll too long and look at everything. And the scanning is a great feature but the function of it is awful, its not seemless like target or Walmart. Its not quick access to know the price or deals of the items in store without having to see the website.

Keri Smith

1 year ago

Been using this app for a while and it was okay at first. My only issue initially was that it was impossible to check color and availability (it would always redirect me to the website when scanning items in-store). Now, I had scanned quite a few items for my family and saved the sizes)colors that looked best on everyone in my Save For Later along with a couple items in my cart. When going to make a purchase today, everything is gone. Nothing in my cart or saved for later. How infuriating.