Ola: Book Cab, Auto, Bike Taxi
July 02, 2024
More About Ola: Book Cab, Auto, Bike Taxi
Services available on the Ola Cabs app:
• Ola Bike Taxi
In a hurry or on a budget? Zip through traffic in an affordable Ola Bike Taxi.
• Ola Auto
Tired of haggling and waiting for Autos? Make an Ola Auto booking now and get a ride at your doorstep.
• Ola Mini
From quick chores to long trips on the road, Ola Mini is the comfy and economical option you’re looking for!
• Ola Prime Sedan
Looking for a spacious ride and best-in-class experience? Relax in an Ola Prime Sedan!
• Ola Prime Plus
Ride in utmost comfort with Ola Prime Plus. Enjoy sedans, top driver-partners, the fastest allotment and no cancellation worries.
• Ola Prime SUV
Supersized rides when you need more seats & comfort. Extra legroom and boot space for everyone.
• Ola Rentals
Perfect for those who want to rent a cab for a few hours. Got a day full of chores? Make multiple stops with Ola Rentals.
• Ola Outstation
Looking for an intercity cab? Why drive? Our Outstation taxis will get you to your destination comfortably.
• Ola Parcel
Need to send or receive packages within city limits? No need for a separate parcel delivery app. Book an Ola Parcel and get the job done at the lowest price.
• Food Delivery
Are you a foodie at heart? Get your favourite meals delivered home through the Ola app! Say hello to unlimited choices, affordable prices!
How to make a taxi booking on the Ola app:
• Set your pickup location (E.g. Home, Office, etc.)
• Enter your destination
• Choose from multiple payment options including Cash, Ola Money Wallet, PhonePe Wallet, Amazon Pay Wallet, UPI, Credit/Debit Card
• Book the ride option that suits you best
• Track your ride in real time
More benefits of taxi bookings with Ola Cabs:
• Secure OTP: Stay safe from the start with a secure one-time password for every cab ride.
• Schedule a ride: Choose ‘Schedule Ride’ to book a cab ride in advance from anywhere.
• SOS Safety Feature: Ola provides an Emergency call option immediately after the ride is confirmed. You can press the emergency button and get connected to the Safety Response team instantly.
• Emergency Contacts: You can add up to 5 emergency contacts & share the ride tracking link and driver details with them via SMS.
• Comfortable Corporate rides: Make business travel safer and simpler by tagging your work-related trips as Ola Corporate cab rides.
Got questions about the Ola app? Visit the Ola Cabs support website (https://help.olacabs.com/support/home) for more information or write to us at [email protected].
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Latest Version
6.7.1
July 02, 2024
Ola (ANI TECHNOLOGIES PRIVATE LIMITED)
Internet
Android
193,587,811
Free
com.olacabs.customer
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User Reviews
Deepti Bhoir
6 months ago
Their map is all wrong which confuses the customer and the driver. This ultimately leads to disagreement in confirmed location, payment etc. On top of it, they don't give a fixed price when the ride ends, the driver obviously demands the higher payment of the given range. Seriously OLA needs to learn the etiquette of running a travel app smoothly from UBER. You can take a random survey and you will find everyone prefers uber or even rapido as compared to Ola. Uninstalling this app.
Abhay S
5 months ago
I ordered food through the app. After waiting for more than an hour I contacted the restaurant because ola has horrible cutomer care and that was the only option left. The food had been prepared but a delivery partner wasn't assigned. The payment was already done and there was no option to cancel the order. I just had to sit and wait with uncertainty of my order reaching me.
Samiksha Verma
5 months ago
I won't even give a one star to this app. We generally go for ola bookings when we have our trains or flights and the ola drivers after confirming everything, cancelled. This happened thrice consecutively, I was somehow convinced that I'll get a cab to station but they kept cancelling saying boht dur , obviously we are booking ola because it's far. This app has given me so much trauma , why do you keep such drivers who are so unreliable, never using this app again and will never recommend it. 👎
Shreyas V
5 months ago
I wish there was an "ola premium" subscription which could disable notifications which involve their stupid promotions. I cannot turn off notifications from the app because it's required when im boarding my cab/auto. At this point it's like I have ola to remind me that im lonely forever and I get no notifications except ola and rapido, thank you so much ola <3 so kind of you.
Panaganti Bhavani
6 months ago
Very worst Experience!! I use ola everyday, and it's been very unusual that I am being charged the double amount than the amount that is shown. Is it because I started using it daily. I have experienced this more than 5 times till now. When I go to support it gives me some useless coupon it doesn't even get applied. Once or twice charging higher is fine but everytime is not considered. And there is no option to contact customer care. Please provide your service properly.
Nikhil CV
5 months ago
The service is like a loot and a scam at the same time. Every ride has a discount but each ride they charge additional at the payment time and they don't have a customer service to raise a dispute at realtime. When intimated about the excess charge they provide you a refund but as a voucher and not returned at original source. The funny thing about the voucher is it takes away the discounted price and you now pay excess charge always and pending with ola. Nice customer retention strategy.
Ashwini M
6 months ago
The current features that they have is terrible.Doesn't give the option to contact customer support now. Previous we had an option to change the drop location, when by mistake the wrong location gets picked we could change the same. But now the option has been disabled and we don't even get to contact the support team and for the rides for a distance location I was changed Rs. 300 without even travelling and the driver wanted to pay.I was using this app frequently and now iam uninstalling disapp
Mehshar Khan
6 months ago
This app is very disappointing. The drivers are rude, charge more, act as if they know only what is shown on their screen and very tough time to change the destination as ola app many a times automatically picksup the wrong location when we are still trying to type in the exact location... then there is no way of changing the location as well. We end up paying more than expected.Bad behaviour riders also.Rider trying to extra charges after dropping my location.
Sajal Chitransh
5 months ago
I wrote the below review in March and since then the review is still the same or I can say that it's still the worst app in the cab/auto/bike booking services. Worst services from past 2 years. Not able to book rides and application is getting worst day by day. A pop up will come while booking the ride stating that the Ola mini is back and it won't go away until and unless we quit or close the application. Uber has much better experience than you guys.
Vishal Bothe
6 months ago
I had booked the ride, the app didn't track my current location correctly due to which the driver arrived at the wrong location. So I have to cancel the ride. There is no option in the support section to describe this issue. The ola team should figure out the issues and fix errors in their application before charging cancellation fees from its users.
vinay salvi
7 months ago
Not user-friendly anymore. Initially, the focus was on the customer, but now it has expanded in so many verticals that focus is on more business and not customers. E.g. 1. For the PCMC area, when you book Auto bu default, the payment option is Cash. 2. None of the driver will accept your ride, even when it was initially showing 1 min for an Auto. 3. The app interface is very slow, and you have to wait a lot for getting to next step each time. 4. Absolutely no way to contact customer support.
Prasheel Kayal
7 months ago
There is absolutely no way to contact ola for an issue that is not listed on the app. I had a horrible time changing the destination on the app. I was overcharged by the driver even though the amount shown was the same for both the locations. Also, if you book a prime sedan, they often allocate drivers who have CNG kit installed in the boot. No space to keep your luggage.
Amol Sawale
6 months ago
Recently I had two horrible experiences riding with ola. It automatically updates geolocation feom set destination. When asked about auto change in destination driver asks you to change it and boom, your fare shoots up. And customer care deny that such things happened because it is impossible to (said with beimming confidence). All it does is to charge you for the no fault of yours. Really worst ever customer support. I will be uninstalling Ola pretty soon. Uber is more transparent and bugfree.
Swati
6 months ago
It's impossible to raise an issue. Ola only has automated options in the help section. One can never contact customer care. The uber driver's vehicle details weren't matching neither he had a helmet for the passenger. There was no way I could raise a complaint. The final fare is never shown at the end of the trip, I've to go back to the history section to check the fare. Once the ride is confirmed it never notifies about it, no message on home screen. Ola has become a pathetic app!! Weirdest UI!
Ritu Kankaria
5 months ago
Very bad customer service, they are unfairly charging me ₹168 as pending dues. I tried opening up the rides history to see what's wrong but the page is completely blank. Even tried opening it on different device. I mailed them, tried calling but no option. No response. Firstly, I don't understand even if someone selects cash as payment option then the driver won't let the passenger go off. So if that's the case how can they charge? Secondly, if someone has card payment then it's paid obviously.
Kiran Challamarad
6 months ago
This app is very disappointing. The drivers are rude, charge more, act as if they know only what is shown on their screen and very tough time to change the destination as ola app many a times automatically picksup the wrong location when we are still trying to type in the exact location... then there is no way of changing the location as well. We end up paying more than expected.
Poonam Devi
6 months ago
The user interface has become just garbage, it's like it has stopped helping the customer, rather it creates more issues. If you have a problem due to the driver or a ride, you cannot even put your problem forward unless it's one of the pre-set option in the app. The support option does not allow you to input your problem if it's not one of the pre-set options, the app just takes you round and round to the same things without helping you out at all.
Ankur Deokar
6 months ago
The app of late had become very horrible to use. You have to try 10-15 times before the call reaches the driver. And the drivers call never comes. Messages are rarely delivered from either party. So basically you have to stand down on road waiting for the cab and hoping that the Google maps have accurately picked your location and the driver is indeed going to turn up! And the rates are always exorbitant
Man R
6 months ago
Did not get any ride after trying for an hour at a very important time!! So, it can't be relied at all!! Also, the app behaves abruptly. If I minimize the app and come back again....I can't see the home screen!! You have to keep searching for a location. Whereas, there is already a vehicle search going on in background which had been requested. Not sure about the flow.
Matik Ansari
9 months ago
Worst customer experience. They always display lesser estimated value and charge higher fees later on and there is absolutely no way to contact the support person. It just says we have reviewed the information, and the charged fees were accurate. I have always been able to contact the actual support agent for any issues in any other platform, but there is no way here in ola.
