Official E-ZPass NY

Matt Richards

3 years ago

App is useless. I can't get past the verification part where it says it is sending me a code by text or email. Nothing shows up. I even logged on the website to make sure they had the correct number and email and they do. It just doesn't show up. Good thing I rarely have to get on there. I will just use the awful website. Not surprised a government app doesn't work!

Gordon McNair

1 year ago

After being prompted to login, the app crashed and has not worked since. 11/5/22 update. App is finally working. Overall it's as good as the website. But, every time after the first login, it does give an annoying message about the network changing and it forcing a logout, then asking if you want to log in again. Just make it log me out when I close the app. No need to tell me the system logged me out. That's an expected behavior when you close an app!

Seth Klibonoff

8 months ago

Major pain in the butt! I've been using the website for 25 years, a little finicky but it works. Been using it with one-time payments for years. Now app requires autopay. It stinks. Enrolling in the app is a huge time suck. It took many tries and changing the password and clearing the cache. UX is terrible, Hope they don't make it worse than it already is. Pixel 8, Android 14

jenifer rodriguez

2 years ago

This app was once really good. This app has a glitch that has existed for the last two years. The software opens in a white blank page whenever I try to add money or check my balance. The program won't open correctly unless I uninstall it and then reinstall it. The word that best describes this app is HORRIBLE. Unfortunately this is the only app NY EZPASS customer can use.

Joseph Rubin

2 years ago

It's not bad.... When it works!! Not that is a very rare occurrence. It almost never works right!! Now the app won't open! For days now I get the, UNEXPECTED ERROR OCCURRED. SORRY FOR THE INCONVENIENCE. RESTART APP. if I try to restart it it comes back to the same error page. I even tried installing the app on my other Android phone, same thing, same error message! This app sucks!

Carla Hornbeck

2 years ago

I like the way the app is set up but after the install when you open it again it says to restart the app and the error message comes up. I have to uninstall it and install it again for it to work. Then the same happens again. Would hope that an update can fix the problem as it is better to have the app always signed in than to go online and sign in all the time.

Wesley D

2 years ago

Aside from the fact that the app lacks functionality that directs me to the EZ Pass website most times I need to do something, it also has a disconcerting habit of opening itself without my tapping on it, and while my screen is locked no less. I'm not usually the kind of person to get bugged out at the idea of the government or Google or whatever listening to me, but the fact that it's taking up resources on my phone without my say so isn't something I appreciate.

Draken X

2 years ago

Unexpected error occurred. Sorry for the inconvenience (option to restart app). The loop continues if you choose to restart the app. Seems to be a network error on the application. Using a Samsung Galaxy Note 20 Ultra with the latest firmware from the manufacturer. As well using the latest security patch as of July 1st, 2022. No August update at the time of this review.

Mike B

2 years ago

This app sucks so much. It's almost impossible to find your bill to pay. I kept searching and couldn't find it. But I knew I had that $0.25 I owed the state for driving 4 miles on the taxpayer funded road, so I kept trying. The app finally found my bill, but by that time it was almost $30. Welcome to NY. We're fully behind enemy lines here in NY. Even this app helps the state rip us off by not finding your bill until months later.

Kareem Bien-Aime

3 years ago

I speak for everyone when I say this, E-Z Pass is a Monopoly, and one of the biggest modern scams of this generation! This app, though it's not perfect, is definitely a long time coming major improvement. To the heavy commuter; Pay-Per-Trip is my favorite only if you're on top of your tolls, but if not, please I beg you! Just use Manual Reload! The recommended refill and threshold amounts are algorithm based and will take your money when the time is right! Be done with those orange envelopes lol

Daniel Lamblin

1 year ago

I don't understand how it can be broken like this. After installing it works once. Thereafter there's some bug that renders only the logo while loading and white view where the UI should be. Deleting the storage to start over doesn't work. Clearing the cache does not help. It seems uninstalling and reinstalling MIGHT work, but no one is going to do that each time they want to open the app! It should not work like this. It should be fixed.

Keith Gaylord

3 years ago

Much worse than just accessing the website. Not sure why I bothered installing. Hard to sort and filter your tolls. Edit, in light of the below update, I tried it again. Literally no different. You cannot sort tolls, they show in a random order on the same day, and it's generally less useful than just logging into the website from your phone.

Michael Sapp

2 years ago

Really wanted to like this app, as I incur a lot of tolls in my daily travels and having quick access to those records would be awesome. It also allows for an alternate, actually logical auto-pay method, which is "charge my card for each toll as I incur them", rather than "charge a large, non-configurable amount when my balance gets low." This feature alone would have earned it 5 stars, but the app is completely broken at the moment, and hangs on a black screen upon every launch after the first.

Amir H. Sadoughi

1 year ago

I like the app. Works well and is convenient. A few ideas: Sort the transactions within a day by the time they occur. I don't think anyone cares about the posting time, when they went through the toll is what people need. Also, more clear names for toll plazas would help. Maybe a link to a map location as well? Also it would look cool if you could see the concentration of tolls you paid on a map.

The Undermind

4 months ago

EZpass doesn't see you as a customer, just an obstacle between them and "Their" money. Never link your card with auto refill. They will come up with number they think is "right" with no warning. For me that number was almost $500. Decided to remove my card from their system, another $30 "fee". Their "low-balance" emails make it sound like you owe them $150+whatever your negative balance is and they won't let you pay anything less if you use their website. Perfectly fine to add 20 through the app

Dan HS (DeathByJeep)

5 months ago

It was always a terrible user experience with frequent glitches. Now it just doesn't even work anymore at all, have to use the website, which is also a horrible user experience. I wish we could go back to throwing coins in the basket at the toll, I'd prefer stopping and throwing 26 quarters into the basket each way, than fighting with this nonsense.

Jack Leitner

4 months ago

Keeps crashing. Unacceptable! It says "An unexpected error occurred. Sorry for the inconvenience" This happens when I select the option to keep me logged in. Only if you have your passcode on your phone. Every time the app loses focus. You need to enter you userid and password into this app. To drive you nuts. Or force you to enter the password on the lock screen. I don't want to do either one.