Nordstrom Rack

L Duque

4 years ago

App doesn't work. Tried to finalize my purchase and got the error "The server returned an invalid error. Please try again later." Also a UI thing: when a user enters payment info, please add a feature to populate the shipping address so a user doesn't have to re-type their address. Also, consider a city/state look-up match after a user types in their zip code.

Clara Nissing

4 years ago

I am so annoyed with this app. Last purchase I made through the app was a mess, the confirmation emails never came through and I kept getting a service error message each time I'd hit the button to place my order. The app ended up placing the order multiple times and charging nearly 1k on my account but nothing was coming through on my end. Customer service took care of it, now it's about a month later and the log in won't even work. Can't favorite. Pretty pointless and frustrating.

Bridget May Aljasser

4 years ago

I love Nordstrom and Nordstrom Rack apps. Obviously there are current issues with the apps as they condense Haute Look with the Rack. Specifically, I can't load the "orders" page to track my orders. Also, when I try to purchase something on the "checkout" page, it errors out. Very frustrating. I've lost a few great items as a result (they sold out before I could figure out how to purchase them). To combat these issues, I use a browser or a desktop, but please fix these issues promptly. Thx

C Greve

4 years ago

This app is not great. I have to login every time I want to use it, and when I finally get it to accept my login, none of my info from the website is transfered over so I have to put my payment and address in, which isn't that big a deal, except isn't that the point of an app to streamline your shopping experience. It's easier to go to the website where everything is always stored and ready to go. I'm unstalling this unnecessary app.

A Google user

6 years ago

I actually give this app a 2 1/2 star rating. The variety of selection is okay. But also, the time frame they give you before checking out is WAY too short. Then if you want to purchase all items in your cart, you'd better hurry and do it quick before it all disappears from your basket. THIS IS something that I'm not very fond of. Hence, it makes it VERY hard for me to make ANY purchases at all.

A Google user

6 years ago

Its broken. when i select a category from the men's menu it says server connection? I'm on WiFi. I love this app because you can find good quality of clothes for really cheap. it doesn't have a wish list because they go fast. you gotta check it regularly and when you find it get it because it will sell out. hautelook is very different way to shop but great deals.

A R

4 years ago

This app is ridiculous! Tried to log in to make my purchase and not only would it log me in, but it emptied my cart when I tried to go back. I've had trouble with this app ever since being forced to change from Haute Look. Looks like everyone else has had issues as well, but there seems to be zero attempt to fix it. It's not even a matter of it being difficult to use, it's just non- functional. I'll be deleting this soon if they refuse to figure it out.

A Google user

6 years ago

The shipping is longer than initially described during checkout. Your order will ship from the supplier in 1-3 days but it may take up to two weeks to get your product. also the app double placed my order so I gave to bother with returning my duplicate order. The process needs to be refined. The app is great at the overall shopping experience though. It is real easy to filter through and see what is available.

A Google user

5 years ago

This app is unfortunately not user friendly, it takes quite a while to figure out how to navigate and when you finally do you lose out on the sale or the item you wanted has expired and is no longer available. It gets annoying also I ordered an item and then looked to see the final order and noticed one of the items was canceled without any type of notification. Its better just to go to the store at this point

Karissa Godzik

4 years ago

BUGGY! It is constantly adding back items to my favorites list after I've deleted them (over and over), and then it doesn't add favorites to the list while I shop, even though the heart gets colored in while viewing the item. Never, ever loads order history. Sometimes cart count shows as "1", even though I have 3+ items in there. Have even had a couple of times that checkout "errors out" - so I think the order failed - but then I get my order confirmation email. Would expect better from Nordy.

A Google user

6 years ago

Scanner is terrible. Got the app to find items in other stores, and it seems like the app intentionally blurs the image making it impossible to scan. And if you search a barcode, it doesn't tell you if it was in stock. It just says unavailable without showing the item, so you can't tell if you put the barcode in wrong. For a company with such high profits, maybe they should invest a tiny bit more on app development and then test it in the real world.

Brie B

3 years ago

Nordstrom Rack is my favorite store of all time. That's the ONLY reason I'm tied to this app. But the new interface is worse than previous versions, and it's not nearly as intuitive. Even though there are new features I do like, it all seems rigid and feels clunky to operate when I'm searching for the clothing I want. Hopefully they change it back, b/c the app isnt as easy to navigate as it used to be. And the removal of HauteLook? A downright shame.

A Google user

5 years ago

I think this app overall works well, it's easy to search and find things. However, my biggest complaint is that there is no wishlist or a way to save items to purchase later. My online shopping often consists of browsing, saving, thinking about what to buy, and then eventually deciding what I will buy later. Having a way to save those things instead of just putting them into my cart would be much more convenient. That way if I don't want buy everything I want at once, I can save it.

A Google user

6 years ago

Only.keeps.items.in your cart for 15 minutes which of course makes it very difficult to shop esp. since one obviously doesn't put their items in at the same time. So it's back and forth, back and forth all the while trying to get back to where you were. They REALLY need to tweak this app. Also many times I'll have 3 of the same item when I ordered one. Annoying but I've gotten some great deals . You have to be quick and check the app constantly to really get the good deals.

A Google user

6 years ago

It's a basic app. You can check status of orders, etc. I wish you could save favorites, but you can't do that on their website either so it's not a feature that the app is lacking (just a feature missing as a whole). I have been trying to figure out how to leave reviews on items, so the app is either missing that feature or it's not user-friendly. So irritating that items are removed from the cart after a certain amount of time. Overall, I'll keep the app because I love the store.

A Google user

6 years ago

pros - search filters are good, I like searching each size separately as well as sorting the items by best value, item popularity, or price. navigating the app is seamless and easy. cons - app freezes pretty often and there is no ability to save or like items for later purchase. you can't leave items in cart and return later and items are held for 15 minutes in the cart. also I've done one return and I could not do it through the app, which seemed odd.

M L

1 year ago

Love this app! The usual perks g more: my card is available online(no need to carry it), free shipping when you order directly to the store, sale notifications on wish list items, fantastic returning policy, no restocking fee (like Macy's), etc. but the best part is the inventory. I just repeatedly keep turning to Nordstrom's & Nordstrom's Rack for everything. Home, shoes, clothes, gifts, everything!