Nespresso

JM Hart

4 years ago

There is always, always some glitch with the app. Before you couldn't pay, now even though there's a new process, you can't set up an easy order. Seriously, this should not be that difficult. Lots of companies, much smaller than Nespresso, have simple apps you can place orders with. Good thing the coffee is so good. But hire some real IT people, instead of the nephew.

Ron Matheny

1 year ago

I receive emails on a regular basis from Nespresso order. so many sleeves and you will get a free sleeve of coffee. they give you a discount code when you order through the app. there is no place to add the discount code and also there is no place to check for free samples. I've been purchasing Nespresso for a long time. I'm absolutely tired of this. clickbait business. I think it's time to go to K-Cups

A Google user

6 years ago

have to go "back" to be able to see the submit buttons. It automatically changed my order from 30 pods to 50 without explaining why. I assume that was a minimum order Maybe?? When you place something in your cart it doesn't confirm it and you have no idea whether or not it worked. again you have to go back to get to the homepage to see the cart icon.

A Google user

5 years ago

Great coffee, poor offering. This may be the last time I order coffee through the app. The first order was great, then we've had nothing but problems for the next four. Once they couldn't find it, then when they "did" they promised to rush it over night. Got that order three days later. The second one kept showing in order received (or similar, don't remember the exact wording) again, and had to call. Off and on for the rest of them. Maybe I'll just switch back to the web.

Emily W

2 years ago

All the emails I get say FREE SAMPLES WITH EVERY ORDER, so I assumed they were automatically included. They're not. You have to add them to your cart before checkout, but you that you can't add them in the app, just directly on the website. That makes the claim of free samples with every order illusory to app users. There's also no way to email for help. Just phone call or live chat.

Alycia Kleckner

3 years ago

I have been trying to order for days. I have been a customer for over a year and this app has had glitches before but never like this. It says I have something in my cart that is no longer available but the listed item that is unavailable is not in my cart. I've removed all items and started over and still the same thing. Very frustrating. There are no updates available and log out, uninstall, reinstall and log back in is not helping either! I would like to place my order, please fix this issue!

K Hilinski

3 years ago

Please fix the website. I don't like the app at all, but am forced to use it. I haven't had problems for the last 5 years ordering online, but in the last year it is almost more hassle than it's worth. Checking out online continually bombs out. Also, still can't order free samples on the app. Can't order free samples as in website. Also can't see shipping method on order status page. Wouldn't use, but website seems to be down for the past two days.

Ryan Benedict

1 year ago

The app is okay, but it works slightly different than the online website. The biggest issue I find, is finding the free sample to add to the bag. It's easier online, harder (if not impossible) on the app. This has been the case for many years. And I've ordered off both methods. When I order on the app I don't get the free samples.

Misterie Jarrell

2 years ago

App frequently cannot locate the machine even after recognizing that it was connected via Bluetooth. Constantly gives me an error even though the internet, Bluetooth, and location are turned on. Also, the app keeps signing me out for no reason. Not sure why this app constantly has issues, but it's frustrating. I only downloaded the app to be notified when a maintenance was due for the machine.

John McKissack

2 years ago

Updated: the app is good for shopping. It wont allow me to connect to my machine. I think the issue is permissions. It doesnt specifically ask for bluetooth permisions. However, it allows scanning nearby devices. I am not an app expert though for the new phones, I think it should. I cant rules out my phone though. I'll update in a week. I have an easy order coming we will see how it is doing then.

Ruth Ruffman

2 years ago

I feel it could've been more user friendly. Difficult to find how to delete items in the cart. My machine has already been registered, yet it didn't give 'already registered"as an option. I think after spending $110 on coffee, i feel my shipping should've been FREE. Also i ordered 100 coffee only because i saw there was a free gift offer, but then after placing my order i saw the option for recurring orders, which, if i had known before submitting that this was an option, i would've selected.

Tyler Kuhn

6 months ago

I love the Nespresso machine. However, I placed an order for capsules, and now the app won't open. The app crashes every time I open it. Deleting the app and redownloading it doesn't work. Other people have been reporting the same issue. It is very disappointing that many users and myself are unable to use the app after buying your products. I will change my rating if this problem gets fixed. Edit: I have changed my rating as the problem seems to have resolved.

Melissa Houck

5 months ago

App could easily be more pleasant/easy to use with a couple simple fixes: 1) Allow users to fave/save items they like, or want to remember to try, etc., to lists. 2) Save scroll position on the shop list, so that when you select to view the details of an item and then go back, you're where you left off on the list rather than suddenly at the top again.

Patrick D.

4 months ago

App gives an error code when trying to create a Auto-Replenishment Order. Additionally, the app nor website allow you to add recycling bags to any order. Lastly, when entering a promotion code, the promotional item does not appear in the order list upon checkout. Although this app is easy to use and has a nice appearance, it is a little broken.

Cameron Buchheister

3 months ago

The product itself is of excellent quality—albeit overpriced—but it still saves money compared to regular trips to the coffee shop. However, while the product feels premium, the app does not. It frequently crashes and often clears my cart, making the ordering process frustrating. I have yet to place an order successfully on the first try. For a product positioned at this price point, I expect a much smoother digital experience.

Saniya Bangash

2 months ago

Glitchy nightmare. Home page is always frozen. App crashes out after you place an order, with no email to confirm if it actually went through. Impossible to get good view of available discounts/offers. The website also doesn't work. Not sure how this glitchy mess of a "luxury experience" expects people to order their coffee? Maybe invest more in software than marketing. Services do not match the brand identity.

Kanishtha Kumar

4 months ago

Please fix the glitches in the app. I have tried uninstalling and reinstalling multiple times but still the app does not show anything when trying to shop for capsules. They have so many offers and codes to use but nothing in the capsules section to add to my cart! Had to call the company to make my order, that I used to be able to just do it over the app. Really disappointing!!