Kristin O'Leary
4 years ago
When reviews are consistently the same, that is when you reevaluate your product. You released a feature and nowhere added how many photos you could animate for free nor did you really advertise that you would have to have a membership to keep using it. You have to make your money, I get it. But do not do it off the emotions of people. Separate that feature so people can just pay for that or even make it a couple photos per 24 hours or even weekly, that people can do for free.
Anquan-7
4 years ago
The photo animation feature is INCREDIBLE AI technology and I loved playing with it, until the free uses ended. Very few people are going to join the site for $160 just to use that feature. Put the photo animator out as a stand-alone app, charge $20 for it, and you WILL MAKE FAR, FAR, FAR more money that way, I guarantee that.
Macy Hinds
4 years ago
Changed my rate from a 1 to 3 stars. When animating you have a trial version but there are several animation styles to choose from. If you select a different animation style for the same photo it uses up all your trial times. So I only got to animate 1 photo because of how they have it set up. And at $157.00 its not worth the buy.
Raven Emrys Aurlineus
4 years ago
Won't let me log in with FB or Google account, tried uninstalling and reinstalling. Had to create a login with my email to get in. Then none of my attempts at animating ANY of my photos worked. Always got an error message. So uninstalled and reinstalled twice more, and still didn't work. Then the option to animate photos disappeared altogether. This app is junk.
Redneck Romeo
4 years ago
You've got a good idea, but it's far from ready for use. I uploaded several photos and it changed the way people look and blurrs everything around it. You're price of $50 a year is astronomical for those just wanting to use this function. If you were smart you'd offer this function 100% free and all your other services would be included in the yearly package. Business success 101 don't be greedy, offer something for free and people would be more inclined to purchase to use other services.
Christa Boatman
2 years ago
I'm disappointed in the AI time machine. Both times It (tried a 2nd time because I thought I didn't select good enough photos) did I had themes to come back with all 8 photos of Caucasian women that didn't even resemble me. I would have been fine if it were 1 or 2 photos but all 8 in a theme. I feel like I was ripped off. Not to mention some of the photos came back severely distorted in the facial region making the whole face unrecognizable. I DO NOT recommend paying for this feature.
Aubree Tanner
3 years ago
When I open the app, it won't let me click on anything. I updated it and still have the same issue. Also ridiculous amount of money for such a simple tool, and of course they charge you annually so if you forget to cancel after your free trial, they get an entire years worth of frees out of you. Super dishonest if you ask me. Maybe if you actually provided a quality product people would choose to pay for it and your wouldn't have to trick them
Mimipatty
2 years ago
Just signed up for the Premium membership for a monthly amount to be paid. They are right now poised to charge my PayPal account for the full year! I just went into the App and tried to cancel it immediately!!! There is No Cancelation spot in my account manager to do it!!! They make it a point to say at the bottom of the page, advertising their upgrades, how it's supposed to be so easy to cancel a subscription. Now I have to WASTE MY TIME OBJECTING TO THE TRANSACTION, AND EXPLAINING AGAIN WHY!
A Google user
6 years ago
I had my subscription automatically renewed on October 22, 2018. I have been locked out of my account since that date. The reason is because my subscription has "expired". I have contacted them by phone on many occasions and they have not followed up with me at all except for an automated email. I have reported them to google and they have not help much at all either. I have been charged $119.99 and Im having a difficult time getting what I paid for or a refund.
Christina
2 years ago
I signed up for the subscription last year and added onto it. This year I was charged over 200 to renew my subscription then 3 weeks later I was charged an additional 200 for a data subscription. After the first fee was taken I canceled my subscription then I find out that there is a whole extra subscription. Tried calling and asking for my money back and they have given me the run around. I do not think using this app is worth 400 plus dollars. It is THEFT by deception.
Karla Piña
4 years ago
This app wont even allow me to sign up. Just keeps saying "An unexpected error occurred. Please try again" so I'll try again later, but for now I'm only giving one star until this bug is fixed. Edit: I ended up using the browser and it was working well. The app itself was not working at all. I really like the feature where information on a potential family member is tagged on their names. It saves a lot of time.
Shirley Thomas
4 years ago
The concept is good. But the work is still in the initial stages. Tried with a couple of pics and liked only few. Some pics got distorted. And for the ones that worked, the big dangle earrings stood still as the face moved around. The effect lacked life because of that. It's too expensive to buy a product that may or may not work on the old pics I have with me.
Sarah Adamson
4 years ago
If you're downloading it for the animation don't even bother. It only allows for 4 animations and that INCLUDES previewing the sets. Once you've uploaded and animated a photo you can change the set as there's quite a few to choose from but be careful. Once you views three different sets it kicks you out and your stuck with whatever last animation you looked at no matter how it looks. Then you have to pay. Waste of time.
Mv Conn
4 years ago
Non-existant customer service. It's a total lie that they have 24-hr support. The call cuts off no matter what you choose. In fact, to purchase a sub, they require your account number -- how ridiculous is that!! Absolute rip-off: Even when I upgraded to the 2nd level, everything they sent me needed a further upgrade to access the data, and so on!!!
Dala Brown
3 years ago
After a problem with my subscription, I contacted support on a Friday and by Monday morning my problem was resolved (and I was compensated for the time that I was not able to access my subscription). Great customer support, thank you. I haven't had time to use the app much, as I prefer my searches on a larger, PC screen, but I really like the photo tool. I will change my review later if I have any problems.
Laurel, the Crafty Crone
4 years ago
Bait and switch. It says it is a free app but in order to find any info that might already be available you have to pay $110. Update after their response : sure you can input info, that I assume other people can access. BUT, if you want to follow any links, you have to subscribe. No links or matches that were suggested to me were available without subscription. BTW Familysearch actually is a free site that is very useful.
Christina M
4 years ago
I pay for a premium membership with My Heritage. This app used to be good but now there are some major bugs: 1. When you click to review Record Matches, it doesn't let you scroll through the page to actually review anymore. It just gets stuck with no scroll. 2. When you upload photos and it takes you to the next screen to rotate, the photo never shows up and you can't confirm the upload, you have to close the app and reopen it.
A Google user
5 years ago
Great app, but I wish you could link family members that already exist on your tree to others (I think you can do this on the browser, but I'm not sure---either way, it's a great feature missing from the app.) In relation to that, after the last update, a handful of my family members became disconnected from each other & it's incredibly frustrating. Making that feature available would be of great help! Plans could use a revamp too.
Ana Tobin
4 years ago
It's just okay, after using it for over a year I've downgraded from 3 starts to 2 stars. They need to upgrade their servers to handle more traffic; especially since Jan 2021 there have been more slow downs and error msgs. New deep heritage feature does not seem to work on my device either through app or online. Only a few things are easier or better in app, most things are better online, and myheritage is best online on a laptop or desktop. Wish you could open tabs in app to look at more than one person at a time. Also, the "Discoveries" button always shows "9+" discoveries, even when there are not any instant discoveries at all. I've been a myheritage member for many years and have had to contact them a few times for support. I highly recommend CALLING customer support, especially for billing problems or problems canceling free trials. Once you open a ticket through a call, they are very responsive to follow-up emails.
A Google user
2 years ago
This app is pretty accurate in bringing out the color of most b&w photos. Sometimes the latent color information in very old or newspaper photos doesn't come out. Their latest update really makes the color rendition more accurate. The addition of animating people's faces is awesome! I've worked with some of my ancestors, and it's amazing how they do it. It allows some memories to come back, and it's kind of weird also. Overall it's a great addition to the colorization feature. Way to go team!