myAIS

Wills world tour

1 year ago

Otps don't work, you can't register your number, you can't scan QR codes, the language keeps switching back to Thai, you can't make purchases and the app loads too slowly to use properly. All in all there isn't one single aspect of this app which is acceptable or usable. All I wanted to do was top up! Ridiculous!

kaung htet

10 months ago

It sucked.Though there is nothing wrong with my connection,the app itself is too slow like i can even cook a meal while waiting for it to complete one response. Very bad application. Not recommend. better dial with code to purchase required data package or whatever

Федор Ерофеев

10 months ago

Worse and worse with every version. Slow, laggy and not possible to use anymore to the point where I gave up using points to get rewards because it takes forever to open the screen with rewards. Would give it 0 stars if it was possible.

David Bennett

9 months ago

Can't use their help bot or contact then through the app since I'm prepaid so I'll comment here. Last month they cut my service 10 days early changing my payment from the 24th to the 14th stealing 10 days from me. This month they cut my service a day early stealing a day from me and I just topped up and a text says I'll be charged on the 12th. Until last month day I paid next changed unless I paid a day late. Now they are taking a day a month that I'm paying for.

Dave Bolster

9 months ago

This app almost always crashes or stalls when I try to pay my bill with my bank. When it does work, I'm honestly surprised. Probably works 1/6 times.

David Simal

10 months ago

Cannot open anymore it tells me "please use on the device that has not been rooted" => my phone has not been rooted. It worked fine and stopped to work after last update. Can't pay my bills online since they shutdown the website... It sucks, I need to go to ais shop to pay now :-(

Kyle

1 year ago

Missed a bill cycle warning because of the last update to this app. When you make an update make sure it doesn't remove the stored credentials like login and finger scan. Otherwise... the paying customer doesn't get a alert. Update. The latest update to the application on March 5th, is full of bloatware and very slow. I didn't select te service to be forced with slow adds. Fix it.

Christiaan Grosskopf

11 months ago

In 2022 I said the following "Generally well suited for what I need. It would be great if everything is also available in English." Updates and redevelopment of the app from late last year made the app extremely sluggish and difficult to perform basic functions. Maybe it can do much more now but it is a challenge to use it now for basic services and buying data and roaming data packages - such a pity...

Nattapong Napanpisit

1 year ago

Horrible customer experience having to click too much, too many times just to view, pay the bills, and save everything down. And even more horrible to view previous transactions. Too much effort to be used. The learning curve is too steep and made me wonder if I am a customer, or a student trying to get a degree from navigating this app. Also, if you will bother to answer that I need to e-mail to your customer service separately for this feedback, don't. It will just add more horrible feeling.

Chris Green

10 months ago

This app is absolutely awful, not only is it one of the slowest apps I've ever used, it also doesn't allow me to top up, which is pretty much the only thing I would use it for. As soon as I switch to my banking app to approve the card payment, the app refreshes and goes back to the main screen (after a lengthy wait of course). And of course the website (which worked perfectly fine) now forces you to download the app. Overall one of the worst apps I've had the displeasure of using. 0/10

Michelle Tippens

10 months ago

Huge thumbs DOWN. 😖😠😡🤬😒🤨 I just got a new phone. I just downloaded the myAIS app and within minutes of my first login I begin getting SPAM texts to my phone (almost 10 in the last 5 minutes). Thankfully my phone blocks them BUT my AIS is charging me 30 baht per text, for UNSOLICITED, UNWANTED, INCOMING, SPAM TEXTS. What kind of garbage is this!? I had to turn off my sim card becuz the moment I top up funds, the service texts me a confirmation and, you guessed it, another 30Baht.

Alasdair Forbes

11 months ago

VERY slow to load. The new version does not carry over info from the old one, so asks for a password. "Forgot password?" Gives the option of getting an OTP sent to phone or email. It seems MyAis cannot deliver OTP to my phone (tried 3 times). It does deliver one to my email but when I switch back to MyAis, the app restarts. Pointless waste of time. If I could award zero stars, I would.

Lukáš Halda

10 months ago

Edit 1* -> 3* after developer settings in my phone are allowed again. I still don't like how heavy the app is, would prefer a lightweight version that srictly just manages my phone subscription, with fewer ToS and codes and logins, but at least it works now and I can reach the information I need. I appreciate the information is clear and in English.

Daria Onega

8 months ago

This app is very slow. Some time ago, it was impossible to top up the balance because it showed that the account was not connected to the number - so the app displayed the message "become an AIS customer," even though I already am a customer. Loading the app itself can take minutes. There are frequent loading screens with animations that lag. It's very frustrating every time I need to open this app. I am using a Vivo 1939, Android 10. No problems with other apps like banking, social media

Peter Ross

9 months ago

Over many years just have used many apps but have to say this is the worst I have ever seen. Impossible to navigate. Not in the least intuitive. Not set up for existing customers- top tip...you think you are signed in- you're not. Sign out, then sign back in. Frustrated ? You bet. But have no option to use the app. Oh, and top up function doesn't work most of the time...

Doc Holliday

1 year ago

The new version is terrible. They have had 5 version changes in a month and they still can't get it right. The new version is intended for Android 10+ but it won't run on my tablet. The old version does. As for the app being used to promote AIS, it is worthless, especially if you don't live in Bangkok. The LINE stickers are only in Thai so unless you are fluent in Thai they aren't worth anything. The Food, etc should have a map to show where the merchants are located.

Nick Walters

1 year ago

Terrible new verson of the app. Even though I chose English as the language, many of the subgroups were in Thai. The silly graphics really slow it down even though my phone has 12 GB ram. So much advertising that I couldn't find the utilities. I was looking for roaming packages and found none. Then, after deleting and reinstalling the app, I found it easily, still very buggy.