My Zong
July 10, 2024
More About My Zong
i. Current Balance & Usage: Get real-time account balance or postpaid due payments details.
ii. Brief usage details for calls, SMS, internet and recharge of last 7 days.
iii. Multiple accounts: Link up to five Zong numbers easily to manage My Zong account at a time
iv. Free Resources visibility: Get remaining free resources details on a single click
Make Your Own Bundle:
i. Now offering customized solution to meet your needs. Experience exclusive make your own bundle. 1500+ exclusive bundles options under Make your own bundle.
Offer/Bundles:
i. Bundles information: Get complete information about latest offers/ bundles with FAQs & T&C details
ii. Purchase bundles: Purchase any Zong bundle including all Hybrid bundles, Data offers, SMS & Calls packages etc.
iii. Exclusive offers: Attractive APP exclusive bundles are also available
Discounts & Exclusive Bonus:
i. Amazing discounts on renowned brands & services
ii. Log in promotion: Enjoy free 6GB (200MB daily) dedicated offer on 1st time APP registration
iii. Daily rewards: Win up to 500MB daily by playing a simple attractive game, now even three time in a day.
Recharge:
i. Online Recharge: Recharge any Zong number with a simplest procedure via using Debit/Credit Cards, Easy paisa and Jazz cash
ii. Voucher Cards: Voucher card of all denominations are also rechargeable through APP
iii. Loan: Get instant loan any time for prepaid Zong numbers
iv. Yaari Load: Share your prepaid balance with your other Zong prepaid numbers
Online Shop:
i. 4G Handsets: Get exciting dual 3/6 months free plans offers with purchase of any Zong 4G handset
ii. 4G MBB Devices: Exclusive discounted deals on purchasing of 4G MBB devices
Instant Gaming:
i. Play instant games powered by Huawei Ltd. Enjoy free games & also subscribe to our daily & monthly bundles to play unlimited exciting instant games.
APPs & Entertainment:
i. Infotainment Magazine: Access of latest news, weather forecast, health tips, Quran recite, fashion, health and sports news etc.
ii. Islamic Portal: A unique platform to get Azaan timings, Quran Tafseer & translation, Ahadees (S.A.W) and much more
iii. Crickwick: Get exclusive live updates on cricket matches, series updates, interviews, play fantasy games etc.
Settings:
i. Profile Settings: Select your favorite avatar, edit your profile name etc.
ii. Manage MBB Devices: Manage your ZONG MBB devices with ease! Simply register your child number to access all self-services
iii. App Language: Available in English, Urdu and Chinese
Value Added Services:
i. Block unwanted calls & SMS and subscribe caller name identification, dial tunes and Missed call alerts exclusive bundles on a single click.
ii. Access our multiple exciting APPs i.e. Zong TV, Zong Cinema, Spotify, Islamic APP etc.
iii. Download Tax certificate of your registered number.
Customer Care:
i. FAQ’s and How-to Videos: Find answers to your queries with comprehensive FAQs and How-to Videos.
ii. Live chat: Use live chat services for the fastest assistance by our 24/7 customer care staff
iii. Social Media: All social media accounts are synced in APP to check latest details
Widget& Notifications:
i. Widget: An attractive & simplest widget in four different options are available for all android users
ii. Notifications: Enable your usage notifications to get usage alerts in time
Zong Club Offer:
i. A very unique offer to make a group of five members & subscribe Zong club offer for 30 days to enjoy exclusive free resources.
Have not logged in yet? Open the Play store, iOS App Store or Huawei APP Gallery, search My Zong to install on a single click. So, go ahead, feel free luxury of our self-services with My Zong!
Latest Version
5.17.17.63
July 10, 2024
CMPak - Zong
Communication
Android
64,281,427
Free
com.zong.customercare
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User Reviews
Ali Roy
6 months ago
I updated to the latest version and the app is crashing and crashing and crashing again. I have tried everything clear cache, clearing data, reinstalling, everything but the problem consistes. Resolve the issue ASAP.
Shayan Nasir
5 months ago
no matter how many times you play rewards, its always 10 mb, plus their data is weak , it shows numbers of minutes and/or messages letf but the calls and messages don't get sent & says to buy kore packages , and packages are way too expensive and unuseful..
MUHAMMAD SHAHBAZ
5 months ago
The My Zong App is fantastic! It's user-friendly, efficient, and offers seamless access to account management, top-ups, and exclusive offers. The intuitive design and quick navigation make it a pleasure to use. Highly recommend!
Aashish Kishnani
5 months ago
Widget isn't reloading, No Dark Mode? Hoping you'd update it faster… like only 10 to 20MBs? Jazz is rewarding over 800 mbs per week. +Zong's mbs never used no matter how I reload and others networks if you got any, they're used once you click mobile data. & Why the survey is in Chinese?, and why there isn't brief history from two selected dates usage? Also some voice offers have daily mins so the app always shows bundle expiry date "today"? There should be bundle's expiry date not of daily mins
Yaseen Shah
6 months ago
I have subscribed My 3 bundle. I was adding the third number but it showed me that your account limited is to two persons. I updated the app and now it is not showing the option in which I can add more people to the bundle. I have never seen a worst app like this..
masood ur rehman
6 months ago
Zong services are totally tense full. Week signals, Internet speed is the lowest. I, e 10kb/s.to some time near 100kb/s . It seems that it is not a 4G but a 2G network. It doesn't satisfy the consumers. Repeated complaints don't fetch betterment, or redress the problem.
Usama Saleem
6 months ago
I am living in Rawalpindi &I am using zong sim from a long time but the service is very bad now a days and mostly the internet services the speed is in kbs facing a lot of issues in downloading or browsing. I call to the customer service but after changing the setting still facing the problem. Kindly try to improve the internet services. Thanks.
Ajmal Shakeel
5 months ago
When I reload app by dragging my finger in upside down way it only refreshes/reload data once to load again it doesn't work till app is again opened after closing specially on main screen and bundle usage details section. Sometimes when I try to subscribe/resubscribe on offer it doesn't show subscribe or buying buttons or they don't work. (09 June, 2024 | 08:32 AM)
Babar Mughal
5 months ago
The Bast app zongTitle: Add Confirmation Messages to Avoid Accidental Unsubscriptions! have been using the Zong app for a while now, and overall, it’s quite user-friendly. However, while navigating app, I accidentally unsubscribed from a bundle and lost my money because there was no confirmation prompt. This could have been easily avoided with simple confirmation message. Please add confirmation messages for subscribing and unsubscribing to prevent such costly mistakes and improve user experienc
ehti Sham
5 months ago
The Zong app is a game-changer! It's user friendly responsive, and offers a seamless experience. It provides convenient access to account information, balance, and data usage, along with a wide range of exclusive offers and recharge options. The app's performance and features make managing my mobile services effortless. Highly recommended for all Zong users!
Muhammad Raheel
5 months ago
Poor Internet Service in Our Area I am writing to express my frustration and disappointment with the internet service provided by Zong in our area. Despite having a strong network signal, the internet speed is extremely slow and unreliable. The constant disconnections and slow loading times have made it difficult for me to work
muhammad ishaq
5 months ago
The Zong Service is an unstable service especially in the Skardu city, The speed of 4G network is in B/S speed ,terrible. You are Requested to fix the issue and provide an actual 4G service. Thank you!
Abdul Salam
5 months ago
Worst internet speed in Lahore. I transferred from telenor to use My5 zong package which looked great. But internet doesn't work on any numbers, super slow. Even the app takes 10s of tries to show the updated data like remaining balance and remaining bundle data. I will have to go back to Telenor.
Muhammad usman
5 months ago
I am having a poor experience because I subscribed to a monthly offer and after unsubscribing it I can not have my money back and once I subscribed to an offer which detects my money everyday and after few days of recharge I am left with no money. Moreover I discussed these issues with their call centre agent and he was telling me about some ridiculous deals. So I would recommend everyone to not use this app
IMRAN SHAFI
4 months ago
"Extremely disappointed with Zong's service! I've been experiencing constant connectivity issues, dropped calls, and slow data speeds for weeks. The network coverage in my area is pathetic, and I'm fed up with the frequent disconnections. One star is even too generous for this subpar service. Disappointed and frustrated!"
Asad Zia
5 months ago
The transaction won't continue after entering captcha and after 3 failed transactions you can't make a transaction for 24hr like what am i supposed to do? Im outside on the road and was trying to do a package on someone else's hotspot, i haven't had such bad and unreliable experience before with such bad and high prices, I'm deeply disappointed deeply, the Apps UI & UX needs major improvement, it's deeply unsettling and frustrating. I wish i could zero star bcs the app wasn't even off use.
Muntaha Gulzar
4 months ago
This app is really very good. I had a good experience. But from last few days there is a problem that I am facing. Some bundles are subscribing on my number. They are that this bundle is not available for this number. Even once I paid for it but the package did not subscribe my money just waste. So I want a solution of this problem.
Awais Majeed
4 months ago
App is not useful at all. UI/UX experience is poor and violates basic usability principles. I am trying to download tax certificate and dont know where it is saving it. It should have given option to save it in a desired location or shall save it in default Downloads folder. It is disappointing that an IT company is ignorant about fundamental software engineering principles. Same is the case with the website. Ecare portal link is available in contact us page but link in broken.
Ehtisham Ahmed
6 months ago
Title: Add Confirmation Messages to Avoid Accidental Unsubscriptions! have been using the Zong app for a while now, and overall, it’s quite user-friendly. However, while navigating app, I accidentally unsubscribed from a bundle and lost my money because there was no confirmation prompt. This could have been easily avoided with simple confirmation message. Please add confirmation messages for subscribing and unsubscribing to prevent such costly mistakes and improve user experience. Thank you!
Dawood Sattar
5 months ago
I switched from Telenor to Zong due to Telenor's slow network speed. When I first used Zong's network, I was impressed with its speed, which was significantly better than Telenor's. As a result, I subscribed to Zong's Pro Max Package every month. However, in June, Zong's network speed decreased again. Therefore, I have decided to switch to Jazz next month, as I have found their network speed to be consistently fast.
