My Sun Direct App
May 22, 2025
More About My Sun Direct App
Highlights:
Key Features that can be used by all Sun Direct App subscribers:
Recharge: Now recharge your My Sun Direct account in a few steps
Account Management Process: Manage your My Sun Direct App account - add, delete and modify your subscription packs, add new add-ons in your pack and track our transactions through the My Sun Direct App
♯ Browse all recharge packages by product and language
♯ Customers can either select regular packages and add any Add-Ons pack available
♯ Consumers can choose individual channels with available A-La-Carte packs
Account Balance: Check wallet balance and account expire date, you can do a Repeat recharge in one click. You can add money in Sun direct Wallet.
Login: We have a three way of login process to enter in Sun Direct app in anytime you can change the password and mobile number using OTP.
Manage Subscription: For adding add/drop of new channels and packs, Click Manage Subscription button.
Recommended packs: We provide the recommended packs based on your language and offer eligibility.
Help: Click Contact us option and you can call location based customer care by click the call now button
Or
Click the mail customer services button for mailing process
Or
Click Sunshine Store button then enter your pin code and get the nearby store address
Or
Click Change plan: Active customers can change the plan of their choice.
Or
Click Chat with us button for enquires
Or
FAQ: Frequently asked questions and answers
Register Complaint: For New Complaint, click the Register complaint button and share your complaints. And you can check the complaint status also
Error on screen: For Screen errors, click the Error on screen button and submit for the set top box refresh or create service request.
Transaction History: For Transaction details, click the Transaction History button view the details of the transactions made.
Upgrade STB: For Upgrading your set top box, click the Upgrade STB button and create a service request.
Edit profile: For viewing your profile details, Click Edit profile button. Here you can change your email, mobile number and password.
Settings: To change the mode and language, you can use the settings button.
Search: Search can be made on the packs and addons based on the filters available.
Latest Version
4.0.5
May 22, 2025
SUN DIRECT TV (P) LTD
Finance
Android
10,376,736
Free
com.sundirect.sundth
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User Reviews
Gowtham N
5 months ago
The new Sun Direct app UI is user-friendly, but I’m facing issues. At night, the app gets stuck while recharging and shows "Transaction Failed" or "Transaction Token Error." The website also says my mobile is invalid. In the morning, I managed to recharge, but channels didn’t activate on TV. At night, the app stops working again. Please fix these problems.
sg r
2 weeks ago
No use for this app. Customer Care No and Toll free no. is no use. Management totally failed. After recharge, the channel will not come. We tried to complain if the register was needed or not. Very Disappointment. Once recharged there is no need for a complaint. It's automatically system renewal. But Sun Direct needed a complaint.
praveen M
1 month ago
"Worst user experience". I face difficulty everytime while recharging. Sometimes even after successful recharge the channels won't show up and need to contact customer care and sometimes even the customer care won't be available. Don't know what to do. Its better to switch from sun direct to other some other services.
Mohan Singh
1 month ago
unusable, login screen is completely glitched out, what is this, don't you guys have a testing team? it was working fine 3 months ago, now this app is completely useless. if the issue doesn't fix, I'll get a airtel dtp instead, customer service is really bad with sun direct, I've been facing this issue ever since they changed there ui.
unni mankode
3 months ago
Unable to login to this damn app. Tried both phone number and smart card number. The new updated app is very very bad. I wish I could go back to the old app. Why make an APP if it does not work!!! It does not send an OTP to login. Also does not accept the password. reinstalled the app several times. But everytime when I enter my registered mobile number/CDSN number it shows invalid mobile number. Now I can't login to the app.
venky
1 month ago
Older version was better. Atleast it was working. Forced update destroyed it all. *New App is worst* showing expired for my active plan. Web version works fine on browser. Please revert back the app to working version soon. my subscribed HD channels aren't visible in manage subscription section. under the risk redundant recharge
Karthik
2 months ago
Sundirect app is very bad. The app is crashing every time some recharge subscription pack is selected. Could not even recharge. I dont know the purpose of the app if we cannot recharge using the app. Please do not reply with the template message asking to highlight the issue. If I click on any select button for pack, app crashes and closes.
Jijo Mathew
2 months ago
Most of the time, the app is not responding. When I am trying to recharge its not showing any option. Every page start to be blank so I cleared cache- still the same thing. This is not the first time happening. The app rarely runs properly. Update: what do you devs mean explain on the exact issue? check your app functionality it's broken. i literally explained the issue in my review. instead of using ai responses check your app functionality
Rajagopalan Sundaram
6 days ago
THE app is more owner oriented than customer oriented.The version which was in vogue before three months was better than the current one. For example in the transaction menu only the deductions for the packages is shown and not the payments.made into the wallet with the result I.am in the dark about the balance available in the wallet and when the recharge has to be initiated
Nagarani
3 weeks ago
worst app and worst service ever. Don't you guys fix your problem for once? every month there will be a new problem while recharge. To talk to custom service it takes another half an hour. I just tried now even the website is not working properly. If you people don't know how to create a website or an app atleast take my help I do it better. the only reason I do TV recharge is for my parents. fix the problem or come home and take your setup Box.
Devaraj Gouda
3 months ago
Dear Team, I am experiencing persistent issues with your application. It is not allowing me to select packs or complete a recharge. The overall performance of the app has been extremely disappointing. If the application has not been tested thoroughly, please refrain from making it available for users. Kindly ensure that the app is properly developed and tested before deployment. Looking forward to a resolution at the earliest. Regards, A Frustrated Sun Direct Customer
Guru
3 months ago
I have been using Sun Direct for seven years, and my experience has drastically declined recently. A few months ago, you updated the interface design of the app, and since then, it has been nothing but trouble. For the past 3 to 4 months, the app has not been functioning properly, making it impossible for me to recharge my account effectively. I find myself frustrated every time I try to use it; it often shows errors and fails to process payments. It feels like you don’t care about your custome
dinwin davis
1 week ago
Dear Sun Direct Team, I gave 1 star because the app has several serious issues. The biggest problem is with selecting packs and add-on channels—there’s no option to repeat or continue previous plans, so I have to reselect everything from the beginning each time. The interface is confusing, and it makes basic tasks frustrating. Also, after 12:00 AM, the app stops functioning I’m unable to log in or make payments.I tried using your website as an alternative, but it has the same problems.
Sachin
4 months ago
The recent app update has caused issues. The new interface consistently displays an 'invalid smart card number' error. Even when I attempt to log in using my registered mobile number, the app still requires me to select a smart card. Upon selection, the same 'invalid smart card number' error occurs. The app's user interface and interactions were previously suboptimal, and now the recent update has rendered it unusable.
Nikhil
4 months ago
Unable to login to this damn app. Tried both phone number and smart card number. The new updated app is very very bad. I wish I could go back to the old app. Why make an APP if it does not work!!! It does not send an OTP to login. Also does not accept the password. I have tried on 2 different phones and reinstalled the appb several times. On the rare occasion that I do manage to get an OTP to login, the app shows either incomplete information or no information (wallet amount, current pack etc).
Jithu Joseph
2 weeks ago
If there is something worse than the worst that is what this app is. I used to recharge using this app. But since many months I am not able to log in to this app or its website. If we try to recharge their ready made high cost packages it is easily possible. But as per law we have the right to select the channels we want rather than the channels these providers select for us. When we call the customer care to resolve this, then we have to spend so much time and still get very bad response.
Mudigonda Mohansai
1 week ago
I’ve had one of the worst experiences using the SUN Direct app and website, both in terms of the application itself and their customer support. I’ve been facing a login issue and contacted their support through phone and email, but the problem still hasn’t been resolved. I’ve never encountered such poor service with any other provider. when I login it's showing failure and invalid
I
1 month ago
If there were an option to give zero stars, I would. Worst app I have ever used. Literally unusable. As a service provider, their goal should be taking our money to provide that service,. EDIT: 1. No plans available for recharge, undefined everywhere. 2. Cannot repeat my current plan. Could be a plan thats not available anymore, I'm hardlocked and unable to get new plans or recharge existing one. Edit: worked after reinstall, some issue with saved login
Abhishek Rane
3 months ago
Sun Direct App is a complete disappointment! I've been facing recurring issues with recharge. The app consistently fails to process payments, and when it does, the channels take forever to get activated. The error messages are vague, and the customer support is unhelpful. I've wasted hours trying to resolve this issue. Until they fix their recharge system, I would advise against using this app.
Mangesh Wasu
1 month ago
Very disappointed with this app, whenever I tried to use it for reacharge purpose it doesn't works, it is very irritating, very disappointed. Team please fix this issue. I tried to add a channel to my monthly pack by selecting the add-on option and searching for a specific channel. However, while scrolling, the list suddenly disappeared, showing the message "No Data Found." Similarly, sometimes when I land on the payment page, the transaction gets canceled without any reason.
