My Cloud Home

Monster Snow

3 years ago

I gave this a 3 day effort. Today I had enough. It's incomprehensible that upon installing the app, signing up, using it fine tolerating crashes, then today at sign in it all fails. I constantly get "Something went wrong. We encountered an issue with account creation. You can try again to create an account or sign in." I uninstalled, rebooted, installed, same nonsense. Back to Google I go; paying a monthly subscription to have flawless storage when I need it. Returning this junk to BestBuy.

Chris Armellino

3 years ago

Pretty nice. A status bar would be a good feature to add. Let us know the download progression. Only way to see it is to switch from the app, back to the app. Even then it only shows up for a moment. A persistent one would be nice. Only other issue is the warning that pops up on a web browser when shating a file, stating it is untrusted and could install harmful apps on your device.

Reuben Flores

5 years ago

At first,it seemed great and transferred all my pictures and videos(over 6000) and a few minutes later I noticed it was doing it again...and again. I dont need to scan constantly ALL the folders(over 30 folders). I did initially but now I want to change to just scan a few folders (download and camera) but it wont let me change what it looks at after the initial setup. Now when it scans it takes forever when it should only take seconds.

A Google user

6 years ago

Disappointing from smartphone perspective Using mobile app only allows me to upload photos and videos. I prepared a document and wanted to send it home for printing. Guess Google Drive is the best option....would have saved a couple hundred dollars. Sure, backing up photos is great but sometimes documents are important too. Interestingly, you can upload a document from the computer. Go figure.

A Google user

6 years ago

The hardware is fine. The software and tech support are horrible. The device only does a fraction of what it is supposed to do. When attempting to access MS Word and Excel files from the mobile app (Android) the phone cannot open them. Rather there is a pull down menu asking which app to use to open the file but then only offers apps to share it not view it. The software is not smart enough to be able to skip uploading redundant photos and files and cannot up load into groups. Support is awful.

A Google user

6 years ago

Half crippled in function. Disappointing. App is stable, and easy to use for the limited functions it offers. My two major issues: 1) the text used for file names is large, and app does not function in landscape mode, leading to truncated and difficult to determine file names (eg, "Audio, 2019, Th....... es.mp3"). 2) Can't download files. Seriously?? I can't download lecture notes to listen to offline, or to share with someone who might not have access to unlimited streaming data??

Greg Prusiewicz

3 years ago

Constant problems with music. Song will play for 60 seconds and then restart. Often times, the 2nd time through, it plays perfectly. Edif: so it's just .mp3 files that don't play right. After converting most of my music to .flac, the player WORKED flawlessly. That was until a recent update bricked the app. I can sign in from chrome on a local computer. But the app won't let me connect on my phone or "as a drive" on my PC.

A Google user

6 years ago

App response time is slow, even in my own home network. Downloading a file from the storage is slow, and the download progress is all hosted in the app which tells you the progress every 20 seconds, instead of showing a progress bar or hosting the download in the notification bar. Downloads don't continue if your phone screen turns off. I left a download for 30 minutes just to find when I returned it hadn't made progress, but then began to progress when the app was opened. Build your own NAS.

Kenny

4 years ago

I'm not sure what happened, but now any video I attempt to save to the device, saves the file with a .jpg extension. Even files that previously downloaded just fine. In fact, In order to get a video I must open the phones browser and download it from online that way. I've tried reinstalling it several times. Weird, wasn't like that a few weeks ago.

A Google user

5 years ago

My only issue would be that you can't copy folders over, you have to open each folder individually and copy the contents over. It's fine if you only have a file in it, but a pain when you want to copy a folder that has sub folders in it. In this case it's easier to just hook device up to pc when you have access to one and transfer folders over that way. One more thing, it would be nice to transfer non photo files over to app. I can copy anything to a device from app but not the other way around.

Patrick R

1 year ago

Update. After the updates, the app still doesn't work. I can't get in contact with support either. The app used to work great. Now it crashes constantly. I've uninstalled and reinstalled the app several times but it still crashes. If it keeps crashing, I'll give it 1 star. I tried to follow the link to support, but it says 'Something's wrong' 404 error.

David Gay

2 years ago

The recent updates broke the application. I can't log in, create a new account or back up my phone to my WD Home drive. The application is working now so but is not as useful as it used to be. The backup never quite finishes. It counts down to 3 or 1 and then sits there for over 10 minutes. The next time I check it, it is back to 300+. I've noticed that this app uses more battery than the other apps on my phone.

A Google user

5 years ago

Update 1-21-2020: After over 2 years, this app is finally approaching what I would have expected upon release. I can access and view cloud files fairly easily. I can open DOC, EXCEL & PDF files. I can also export those files to their native apps. However, I still cannot easily download to my phone (from within the app) any file type other than photos. While there have been marked improvements, I wish I had a viable alternative because of the myriad issues.

A Google user

6 years ago

This app is so deflating! There is not a lot of organizing functionality within the app and lately over the past three months the app has been consistently crashing and refusing to open. Can't believe a company with name brand recognition like WD put this out there for consumption. Just uninstalled and reinstalled it a few moments ago and now it won't even open.

Chris S

10 months ago

Decent app for automatic backup of your phones files. Other than that it's nothing great... Kinda slow, (I think this is more due to the cloud hard drive), not a ton of features, and no grouping pictures automatically.. It does automatically pickup anything new in your folders that haven't been backed up and does it for you. Other than that it's ok

PJester 7

1 year ago

The point of a drive like this is to 1. Automatically back up files, which it does not do most of the time 2. Allow user access to files throughout multiple devices, which is extremely limited Improvements I would like to see 1. Flawless interaction with all file types. If I make changes to a file, it should save automatically. 2. Allow photos to be printed directly from the app 3. Should act more like a hard drive, less like software, especially when accessing from a laptop.

Aida

3 weeks ago

it's been a few years that I'm backing up all my photos on this cloud, now that all the photos are build up to the point of a massive collection, I find it really challenging to find the one that I am looking for. I'm so used to google photos that I find the photos by face and search them by colour or place. on this cloud, i can not even mark them as favorite, without adding them to another album,if I don't remember the date, I have no other feature to look for them, and it's so frustrating.