MTA TrainTime

Rom V

1 year ago

Effortless! Saves time and money. One doesn't have to wait on a queue to buy a ticket or get charged extra for buying a ticket on the train. As long as you have wifi, you can put in the stations and one way or round-trip as well as discount statuses and purchase your ticket effortlessly. It also shows you the train times and track number. Since I found this app, I use it everyday I have to go to the city and back.

Rebecca Ho

2 years ago

This app is surprisingly good. I have used etix and other MTA apps over the years but this was a game changer. It is really easy to search for LIRR trains and you can buy tickets straight from your search. Saves your card details and you can save frequently used stations, I really like it! The notices are very helpful during construction and the people density indicator is pretty accurate. Well done MTA.

Jason Reedy

3 years ago

Five starts if the Goal is to Produce the "MTA isn't responding" message as often as possible. Seriously. You get this message on every ... single ... screen. To say it is buggy is unfair to the definition of the word. It took me a good twenty minutes to just purchase a simple round trip ticket. Every screen would crash, giving you the "Close, Wait, or Send Feedback" screen. Fortunately, if you just click "Wait", it does appear to eventually work. But overall, this app is horrible.

Miles M

3 years ago

I don't take the LIRR that often, maybe once a month. Every time I open this app it says my session has expired, I can't log in until I reset my password, oh no you've registered a new device, update payment info, etc... Like I'm at Jamaica very stressfully trying to set everything up AGAIN before the train I want leaves, and then it freezes! Going to a kiosk is easier. The user authorization system just needs to be redone, it's a horrible UX issue.

Peter Drougas

3 years ago

I wish I read the reviews before I tried using the app. Which usually I do. All the negative reviews are accurate. The double one way tixs (same stations) when you purchased round trip. The $10 fee when you're under 2 minutes. Traveling with daughter and two grandkids for an afternoon in the city. Afraid of what will happen when I actually use the train in a few hours! Again, based on the bad reviews that are so far correct. I will never use this app again.

Keith Howson

2 years ago

Updated Pretty good progress. However, there's a "saved trip" tab but no discoverable way to save a trip there. Original post, still an issue: If you want any of the "extended" functionality, you'll be taken to a website or to the TrainTime app (or the play store if you don't have it). Seems like a lazy bit of dev work...

Kevin Rezzetano

2 years ago

Way better than any of the MTA/LIRR apps of the past. Being able to get your tickets and check the schedules all in the same app is so much more convenient, and the user interface is quick and intuitive for the most part. A really great feature is that you can look up the schedule for your trip and there's a button that allows you to buy/activate the correct tickets right from there, rather than having to switch apps and remember which tickets you need. All around big improvement from before!

herbert earl

3 years ago

The app takes forever to advance to the next page. I get an error message on every page. "App not responsive". Once I get to the page to purchase a 10 pack it confirms my selection. Once it's advanced to the payment page the order is doubled. Each and every time this happened. I do everything I know to fix the issue including uninstalling the app and starting fresh with a new download. The attendant stands over me seeing the nightmare I'm dealing with and charges full price cash on a Saturday.

Shane Ayers

2 years ago

It does what it needs to do in terms o accurately communicating up to date information regarding train times between origin point and destination, and in terms of allowing purchases of tickets. Would be great if it had some additional functioanlity though (for example, the ability to report problems on the train, the ability to give general feedback, the ability to eclare a lost item and associate it with a specific train, etc).

A Google user

3 years ago

Doesn't hold on to data, so have to login every time. Didn't remember password, so had to request email with reset. That never came, so I tried to create new account. Couldn't - - because that email was already in use. It's a useful app the one time it works. Don't ever rely on it and get to the station without time to buy from the machine. Update: can I lower my rating more? The FAQ of the shows tbat the issue is well known-but the solution doesn't work. ABSOLUTE JOKE.

A Google user

6 years ago

The app has a weird glitch. Most of the time it works well, but occasionally it has this strange problem. After activating a ticket, it is shown with the usual activated ticket window. Suddenly this changes and the app says the ticket has been used. This has happened twice. Each time the ticket only showed being active for about one minute. Both times I could go into the ticket history to show the conductor that I had only just activated the ticket, but both times it took several minutes to convince them that I didn't need to buy/activate a new ticket. 1) The app needs to be corrected. 2) The conductors need to be told that there is a problem and that looking at the history to tell when a ticket is activated is the appropriate thing to do until the app is fixed. (I am using Android 9.)

Andrew Hunt

3 years ago

Since the last update with the visual refresh, the app has become completely unresponsive, and as a result, completely unusable. It can take upwards of 30 seconds to a minute for a new screen to load, and it's not clear whether you've pressed the right button. As usual, the payment processing still is broken and throws errors inconsistently, forcing me to log out and log in regularly. I've used the app religiously for four years but something seriously broke for me, and it's quite frustrating.

A Google user

6 years ago

When you use this app, be careful. They sometimes charge you twice for a ticket. If you report the issue to your bank, MTA will block the eTix account until a manager gets back to you (it takes a long time to hear back). When you have an issue with a payment, contact them first! Avoid getting the app blocked because its hard to get it working again. It's difficult to hear back from a manager, and I've called multiple times.

Cameron Moss

1 year ago

Like someone said in a May 2023 review, personal settings are getting wiped out every time I open the app. Also, the saved trip/station feature could use some UX attention. The saved station star should show up in more places. There is no saving routes as far as I can tell, only trips. A lot of people probably take the same route but take different trips. I just want to see all the routes (times) in both directions for one route. That would cover about 95% of all I need from the trip tab.

Whip0fAlchemy

1 year ago

It is far more accurate than using any map app as of late to plan trips, day or night, using public transit and a really easy way to distinguish which tickets you need to purchase for your trip and purchasing it securely without having to to through a third party payment app who have been limiting their services since September 2023. Hoping it will eventually develop the ability to scan MetroCards with the camera app and refill them via the same process. Thank you!

civils phone

1 year ago

metro app has gone through great upgrades over the last year. not that there is much choice in what to use and it's expensive but it's worth it. Back to the app, very functional, no bugs thus far and it tracks trains, times, has quick slots to pay, it's great. Guess my money got a good designer paid. At least I'd like tot hink...

Anna

1 year ago

usually good, but for some flipping reason despite the app being up to date keeps showing no trains between stations when I go to buy tickets (this isn't me choosing incorrect stations to travel between, its ones I've previously bought tickets between. I'm going through the 'previous' tab.) the limited transfers of the app between different devices is frustrating- better hope you don't need to use a temp device due to it being in the shop, or need to reset your device, because that counts.