MPLS Parking

Caroline Ahlgrim

1 year ago

I could not be more disappointed in this app. It's extremely buggy and unreliable. The user interface is more confusing than the previous Minneapolis parking app. I've had issues logging in, staying logged in, adding payment, and trying to park in general. The system frequently errs out when you try to start parking. Recently, I had to go over to a kiosk to pay after trying five times in the app. The app wouldn't start the parking session but charged my credit card five times.

A Google user

6 years ago

Installed it thinking I could use it to pay for parking today....boy was I wrong! Took forever to respond to any tap, and when it finally made it to the point where I could enter the meter number and duration, it completely stalled......forcing me to dig for change, run across the street to the bank, wait in line for 10 min to request $1 in quarters to then finally be able to pay the meter. Too bad, as the app has a great concept

A Google user

5 years ago

This app worked for a couple years until recently. Now I can't change the parking duration. The "cancel" and "set duration" buttons cover up the "hours" and "minutes" for changing it. I can now only park for the minimum time (default) or maximum time--nothing in between. Please fix this!!! UPDATE - 5 months later and no contact from developer and still no fix for this bug. I see I'm not the only one that has this issue. UPDATE AGAIN - another month and still not working!!! FIX IT ALREADY!!!!!!!

Josh Malone

2 years ago

Edit 05/2023: new app update is terrible. Find 1 of ever 6 spot numbers/zones. Fails to load 33% of the time and when it does work the new UI is miserable to navigate and the time selection it a bad experience. Why so we need this massive close thing that ends up only working in 20m increments?! Adds a convenience factor to parking in the city. There is a slight fee associated when using the app to park however I find the convenience worth it. I would not park in the city without the app.

A Google user

5 years ago

Can you guys update this app so I can easily pick the amount of time. The app forces you to do the max time when the scroll wheel for the numbers doesn't work. You can highlight the wheel and manually put them in, but then you are waiting after that for an infinite amount of time for it to register and give you the ability to hit the submit button. This is poor UI for 2020. Unless it's on purpose to get people to hit the max time button cause it's sooooo much easier.

Brett Forbes

1 year ago

Update: I got even worse, it now changes the parking spot number to a location different than what I entered. If you don't notice this at the confirm screen you'll be paying to park in the wrong spot. If I could give it a 0 I would. Why do I always have to login in when I open it? Why does it continually crash? Uninstall and reinstall. didn't help. The previous app was so much better. Horrible.

A Google user

6 years ago

The app has had incorrect locations linked to the space numbers both times I have visited MN. I tried to give feedback directly within the app but the "Submit" button disappeared when I started typing. Last year my family received a parking ticket due to app malfunction; I was hoping between last year and this one the kinks would be worked out.

Sweden Torgerud

1 year ago

Please fix this app. I have to re-enter my credit card info every time I park, even though I've selected for the app to save it. There's no option to use a saved payment when you start parking. And lately, the app hasn't been letting you start a parking session even after you've entered your card info, so I have to go to a kiosk. Right now, this is a useless app.

mark hodder

5 years ago

Flaws in the MPLS Parking app [7.5.1]. You CAN NOT set your parking time easily. If you try to increment by hours you will lock up! YOU MUST FIRST infringement by minutes, even if you want 2 hours... or a better option is to switch as another user suggested to the ParkMobile app [9.6.0.3857] IT DOES NOT HAVE THIS PROBLEM. Before switching apps, I tried re-installing MPLS parking spp from the play store... that had no effect.

A Google user

6 years ago

When trying to set duration, it gets stuck loading and loading. Will not update cost when you change the duration from 15min to 30 min or to whatever time you need. It just keeps trying to update the cost but cannot and will not let you proceed to the final confirmation step. Using on a Pixel XL with a strong LTE signal on T-Mobile. Im surprised it has so many positive reviews.

August Schultz

1 year ago

MPLS Parking user data was hacked recently. Also, I experienced a vague, unhelpful user login error that occurred despite restarting the app and my phone and reinstalling the application multiple times. There is no way to reach support within the app, and support on the app's website will not help you and instead tell you to call the contracted app developers. It appears that many accounts were deleted recently, but you need to reinstall in order to recreate your account, which is not obvious.

katie capistrant

2 years ago

The app was fi e before the update. Now it's super slow to load and takes forever to get in and pay for a spot. Wont let you overlap your parking time with the same car and is just wierd interface. Just bring back the old version. And yeah super annoying it just deleted all my info and made me create a new account, couldn't use the old version at all, forced me to download the new shurtuer version. got double charged and it's now much harder to contact support for issues like this

John Wesley Holm

4 months ago

Will not except any of my 5 credit cards. I deleted and reinstalled the app. Same thing. Will not allow screen recording so I can dispute the parking ticket I got after driving myself to the emergency room. I couldn't go back outside to pay at a station. Call to dispute and a robot hangs up on you. There is no way to dispute a ticket other than going to court. This app is not just faulty, it's government corruption.

Cari Tan

5 months ago

this app is super glitchy and so much worse than it used to be. it doesn't always hold your information. they changed how you enter time to a dial, which is so much more annoying than it used to. once you submit your parking, it kicks you out of the app which is confusing and disorienting. but it's the only option so I'm stuck using it.

Hannah Johnson

3 weeks ago

If I could give O would. Went through a parking transaction, added a new vehicle & when the txn went through, the wrong vehicle set to park. I called support immediately& explained the situation, asking to update the txn. Not only was I informed that the txn could not but updated, but also there was no way to cancel or refund. My only option was to double pay. I asked to speak to the person who gave this info & was denied. No system exists where a txn cannot be altered. Dishonest & disappointing

TifDynamite

1 week ago

Despite the error message, it consistently displays "Payment could not be processed. Try again later.", it does process the payment without confirming in the app or via email. In fact, it processed the payment EVERY TIME, per instruction, I tried again. I have currently 13 charges (over a few days) for parking sessions that were never confirmed. GIVE ME MY MONEY BACK. Btw, the link to "help" is broken. No help exists to get your money back.

Nicole Gilbert

7 months ago

Keep getting a "payment has not been processed. Please try again later" error message without the app ever letting me get to the screen where I choose time/confirm that I want to park. Has been working very intermittently. Troubleshot all other factors (confirmed address, card, ensured previous parking charges weren't pending) and the poor customer service team was stumped. Was basically left with the option "hope I don't get a ticket til I can get down to the kiosk!"