Geneva S
1 year ago
This app is great in its functionality and the options it gives to assist you. The only con is the fees. They charge a monthly membership ship fee to gain access to the instacash feature. You then have to pay more fees to withdraw any funds, which is fair if you only need a bit. The catch is, if you're approved for a larger amount, they will only let you withdraw from it in smaller amounts. So depending on how much you need, you have to make multiple withdrawals, paying the same $9 fee everytime
A Google user
5 years ago
Edited Feb '20. Great product, especially their credit building tools. It's pricey though, $50/month for access to their suite of products. (Before any additional fees, interest, etc) Original. Doesn't work. Tried with two email accounts. This app just freezes up. I can't complete set-up, but it saves my email so I can't retry it. To top it off, the password reset doesn't work, even though the email became registered. Unfortunate.
Monica Armstrong
1 year ago
Horrible app! It linked my personal bank account however, I could not proceed with any form of loan or advance. Because while it showed my account balance and transactions, the account number it was showing was not correct. After deleting and trying several times I contacted customer service and had them delete my account. They want you to use their accounts and transfer all of your money to them. So they make it difficult to get money ant other way.
Jennifer Lehman
1 year ago
Can someone please look into why the app isn't working? I've uninstalled and reinstalled now on two different devices twice, but still isn't working. When opening the app the screen is just frozen, I'm not able to click on anything and it never loads. I'd like to login to my account to borrow but that's impossible without the app working. And I can't use the chat with support without being able to login. 🙄😮💨
Mello The Third
1 year ago
I love the app I use it all the time I would have rated it a 5 but after the last update that came out it takes a ridiculous amount of time for the app to even load up. Doesn't matter if I clear the cache and have no other apps running in the background the load time to the menu literally takes almost 60 seconds to load and all the other features take a long time to load as well
Brazen Stackhouse
1 year ago
Had to use this app until early February when I will get an extra income monthly so this was temporary for me. It has saved me a lot of times, I've gotten bonuses for repaying on time too. This last time though, I paid back $500, so my check was short that money but I thought I could use it again so I didn't worry. Woke up and they changed my instacash limit to $190, over $300 less than what it's been with no explanation or reason. It messed me up bad.
Jak Angelescu
1 year ago
This is the worst thing I've ever done. The app is so confusing to use. I was approved for a cash advance that I couldn't use cuz the minimum withdrawal was $25. Never said that anywhere. Now I have to pay $4 in fees for something I couldn't use. Cust service was no help. There's instacash and your roarwallet that can be linked but they're 2 different things. I tried to just pay it off early, but it seems like I just "borrowed" more money cuz it doesn't make sense. Nothing in this app is clear
Kimberly Troiani
1 year ago
The service is helpful but it's frankly insulting that it asks for tips all the time after all the fees you pay. It also doesn't let you take out eveything at once, so each time you request money they can charge you (in addition to asking you to tip three times!!!) it's not worth it at all. Very predatory on people just looking for financial help.
Kimberly Bowser
1 year ago
WOULD GIVE ZERO STARS! Previous 4 star rating. Have been using app for over 2 years. All of a sudden they need to add a debit card for repayment backup payment method. But, they can't verify my debit card, no matter how many times I re-enter info. Customer service was no help! Told me to enter a different debit card bc we all have multiple DEBIT cards lying around.
Brad
1 year ago
Great app for my banking needs, tracking finiances spread over multiple cards, crypto investments, most of the features are awesome! Although I don't see the point in the loan feature because it can never find anyone to fund my loan no matter how many times I try or change the amount. In 3 years it's never found a loan provider for me. Other than that I like all the features. The Instacash feature has saved me numerous times so I'm thankful for that feature!
Brandon Bookwalter
1 year ago
Not bad gives nice advances. Only thing that sucks is the fact that they try to trick you into giving them more money. First screen is a tip screen, u say 0$, next it loads the advanced screen which auto puts them getting a 10$ tip (after u said 0) also I change to free delivery of my money, next screen asks u to change back to instant deposit for 9$, then one last give us a tip screen. This is super annoying and pisses me off if I mess up one step because I am out of extra money when I repay
Monique West
1 year ago
Straightforward app, lent me money when I needed it, when no one else would. No hoops to jump through. No crazy interest rate. Sure, it asks you to tip multiple times but you can say no. A tiny inconvenience for getting the help you need and it makes sense if they're trying to help as many people as possible. The best lend money app I've come across so far. And you can get boosts from others in the app to increase your loan amount.
Bilaal Dunaway
1 year ago
Unable to use any of the features I was expecting based on what was advertised. Linked my bank and direct deposit information and still unable to access instacash advance. And applying for a loan means 30 lenders will want you to apply to get another list of lenders that want you to apply. I want all of my information deleted but it's going to take a ton of time to get that information back. I had really high hopes because I see this app advertised everywhere, but it's not as advertised. Beware.
Joe Graybar
1 year ago
the application needs a more personal touch. I changed Branch offices in the same organization and lost most of my weekly pay advances. there is no office to speak with when fixing any issues. this is paramount when dealing with finances. you can't simply depend on an algorithm to take into account when something appeared to change but really didn't.
Carrie Kelly
1 year ago
Started off great! Have used for 6 months. Dislike that they ask for a tip so many times during 1 transaction g that you can't just ask for a set amount with the total fee added. Having a card is nice although it's not significantly < using your own card. The reason for 2 stars happened in April due to someone hacking my acc, sending themselves money, & opened a loan for $500. Their investigation concluded that there was no error on my acc & that I authorized all of it.
Brodius Maximus
11 months ago
Money Lion is an excellent online bank! Love the instacash option, boosts, crypto, & investment options. I have enjoyed the articles in the app and lo e the ability to send funds ro family and friends quick and easy. However, after years of being a loyal customer, my debit card fi ally expired. Money lion has failed to get me a new physical card for 10 months! I have order a new card more than a dozen times.... still no card. Leaving for a different banking app. Thanks for several good years.
Eli Hampton
1 year ago
The service MoneyLion offers can be really helpful. I like the cash advance, but you should be allowed to draw your max with just one fee and/or the optional tip. The AI support is less than stellar, but try going directly to the customer support they provide to some of the complaints here; you may have better results with your issues. I really like the credit builder, but I don't forsee making payroll deposits at this time.
Dora Santana
1 year ago
Very helpful.Major negative thing is app is deceptive about tips. We pay for every loan as is, but you will be asked to tip at the beginning of a request and if you opt out of tipping it still automatically fills out $10 even though you just said no, so read carefully. Once you adjust the amount back to zero it will ask again with suggested amounts and you have to then select no again in small font at the bottom of screen less obvious so that you feel you have to select a tip amount to proceed.
Joseph Yahwah
1 year ago
This app is excellent in what it does. It also does exactly as described. The customer service is excellent, kind, and helpful. 5 star all around. Hope if you are looking for a helpful financial app you atleast give it a go. Only negative to it is. The borrow feature doesnt allow you to pull whole amount, only a set amount at a time meaning. You have to do multiple transactions to get what you need when you need it. This ultimately raises amount owed back. But it is very flexible.
Jeff Spencer
11 months ago
Really helpful... BUT... EXTREMELY expensive!!! They only let you get $100 at a time, which is pretty sneaky on their part because you're charged $8.99 each time!!! THEN... they ask for a tip?! I've hit NO every time... Another but, even after you say no, they sneak in $10 if you don't catch it! AFTER YOU SELECTED NO TIP ONCE ALREADY!!! Not sure I'll be using this as often as others. They're cheaper and no stupid games sneaking tips in! $8.99 is more than fair on $100!