Mobile Scanner App - Scan PDF

Paul Breen

1 year ago

The app worked as expected but the option to cancel was not easy to find. For those who need to please open your confirmation email that has your Google play order receipt. Scroll down and there should be a link 'Manage your Subscriptions'. Click on this and when the list of apps open, click on the scanner app and select 'cancel subscription'. This was not intuitive

Dillon Porter

3 years ago

Put a review explaining how the app malfunctions all the time as in it will stutter and lag when attempting to automatically take pictures. And the response the devs had was simply to contact help so "they can show me how to use it" there are literally a hand full of buttons and I'm not that stupid thank you very much. I did get my scans no problem I just had to use a different app. Terrible app and worse service

La Tea Curtis

4 years ago

This app did scanned the document previously. But I was charge right after, not once but twice. I sent several emails requesting assistance and a refund for atleast one charge and no one respond to me. Since I'm not getting the option to reply, I'm just going to add it to this review. I did send several emails to customer service but no one responded.

TheGreenStache

4 years ago

I've used this App for months, and up until now loved it. It was easy to use and scanned documents flawlessly. After the most recent update though, it no longer exports my scans to a folder in google photos. Now it uploads them to my google photos cloud storage so that I have to download the jpg and move it between folders. After all of that there are a bunch of copies of the scans in my files. I would just like to export them to the Google photos folder I have been using, without hassle.

Kelly Rankin

4 years ago

I did like the scanner, but they try to trick you into charging you past the free trial by not telling you how to unsubscribe. You must unsubscribe 24 hours prior to the 3 free day trial ending or your charged 39.99. In order to find out how to in subscribe I had to email them and wait 24 hours to find out. (Definitely not ok). SO for those of you who are like me and didn't know, go into your google play store and click the left top drop down, select manage subscriptions and cancel there!

Hannah Walsh

4 years ago

I needed a scanner for school and I was testing a few out. When I came across this one I didn't want a watermark on my documents; they are important. So I tried to cancel and like all other critical reviews, there is NO WAY to cancel the subscription. I emailed immediately. I will be extremely upset if I'm charged for this and they don't offer a way out. My request is being 'evaluated'. Will be calling someone if this is the case.

A Google user

5 years ago

I tried to cancel this subscription before the free trial was over multiple times and it would not let me! So now I'm stuck paying for a subscription I don't even want. I tried to email the address given in the app and it's not a valid email. After trying everything I finally learned that you can go to the app store to cancel the subscription but I still lost money as it forced me to pay for the first year and the email address is invalid so I can't even request a refund 🙄

Toyla Sims

1 year ago

I was really excited about the app and felt it work very well to do my business. But after about six months of having the app after having paid for a year subscription I was lock out of my account. I couldn't get back in until I paid for another. So I paid for another subscription and then it happened again. After six months of having the account I was locked out of my account again. The scanning services a good but the scamming services is even better. Highly Disappointed!

A Google user

5 years ago

Great app, but I tried to cancel subscription and couldn't. I reached out to customer service and they told me there was nothing they could do. Highly disappointing to pay 30+ dollars for a app that I used 1 time and have no need for it again. I also tried to email the address in the previous comment and it returned. This is ultimately an inconvenience.

PF Wine Tours

1 year ago

This app, when scanning, works great - scans look really good HOWEVER, when I got new phone and logged in, most of my scans were lost never to be found again which was very problematic as it was concerning a civil case, luckily I was able to get docs again. That was last year. Got new phone and I can't even log in, tried all the emails I have and they say no account with that email yet paid $39.99 in June. Want a refund as I haven't been able to use it. Genius scanning much better& less pricey

Brooke Joy Ford

4 years ago

Bad design with hidden pay-gate It will let you scan a few pages, some look like photos & some turn high-contrast black/white like a PDF scan, but when you try to save or export it your only way forward with your scans is to agree to a trial which is "3 days free, then $39.99/year." This wasn't visible before I took the scans, so I might be able to scan one page at a time, save then scan the next page, but I would have to delete my current scans and I dont have another opportunity to rescan.

Dana Radford Mosca

3 years ago

Overall, I like this app. Only changes I would make (1) when saving a scanned document, allow us to name that document instead of having to go back and rename the document, (2) a recent update just added an extra step to do it as pdf or jpg...why???, (3) another recent update changed the formatting so when the document is received it is at 2/3 size...why??? No apparent way to fix this!

Harley

4 years ago

WARNING! As soon as I clicked download, my phone froze for 15 seconds, it never showed any progress or indication the app every actually started to download, it stayed showing "waiting" and my phone kept freezing solid. I ended up having to restart my phone 3 times. After leaving it off for 5 min, when it came back on this app somehow was fully downloaded, but wasn't in my app drawer. Then every time I tried to open the app, it would freeze my phone on a black screen, it never opened. NOT SAFE!

Frank Zen

1 year ago

This is a very capable scanning app with features that surpass another well known scanning app. Some of the value adds being the OCR and formatting. However, these features in my opinion do not warrant paying annually SIX TIMES what I paid for the other app JUST ONCE. In other words, the subscription price is just too steep. That's the amount I'd CONSIDER paying once but not annually. You can get a Rocketbook instead and even then you're still paying once and not every year.

Kristi Byfield

3 years ago

They offer 7 day trial but then automatically enroll you and bill you for their plan. Unable to cancel bc there is a glitch conveniently on their side when you go to cancel. Also Read their privacy info. They have the right to use everything you scan as if the property belongs to them. Great app. Easy to use. But read the fine print and watch your billing. Also they run ads between single page scans so be ready to wait 30+seconds each time.

Beka Keyser

3 years ago

I use this app almost daily for work and occasionally for personal use. It is a fantastic way to have truly mobile office capabilities. I do have a couple of suggestion: to allow users to download the pdf file directly to their mobile device, not just email. And, allow users to attach or send multiple files in one email, rather than separate communications.

Maria I.

1 year ago

Beware. If you're in need of a scanner, make sure you avoid this one. For some reason, it offers a 7 day free trial but charges for the year when using it. I noticed the documents were black and white, causing a glare on the documents. So, I canceled within seconds since it was not good. Then, I realized the charge. I had let my teen use the app. But I think when you download the documents, it charges. I asked for a reimbursement but was told it doesn't meet the reimbursement policy.