John Lewis & Partners
June 26, 2024
More About John Lewis & Partners
You won’t have to worry about losing receipts again. With Kitchen Drawer, your receipts, orders and guarantees are safely stored in your account.
Summer Sale
Browse our Mens, Womens & Kids Clothing Sale to find the best deals for your summer holiday. We also have huge discounts across our Furniture, Electricals and Beauty Sales.
Effortless online shopping
• Browse our range of over 300,000 products, from clothes, toys, and electricals, to appliances, home furnishings and beauty
• Create, share and edit wish lists of your favourite products
• Share the products you love through social media, WhatsApp, email or message
• Stay up to date with our latest offers and seasonal events
• Select from a range of delivery options, or choose to ‘Click and collect’ from a range of John Lewis & Partners, Waitrose & Partners and other collection points
Enhanced in-store experience
• Scan product barcodes in-store to view detailed product information, plus ratings and reviews from other customers and our expert Partners
• Check stock availability in shops on most of the products in our assortment
• Shake to display your my John Lewis card
Join my John Lewis for exclusive digital rewards, available through the app:
• View and redeem your my John Lewis digital rewards
• My John Lewis is more than just a membership card; enjoy seasonal rewards and treats throughout the year
• Exclusive invitations and access to members-only shopping events
Our departments and brands available at your fingertips:
Home & Garden
Here you’ll find all your required home essentials, including homeware and home furniture as well as more seasonal products such as garden furniture and seating.
Furniture & Lights
Find the pieces of furniture that you require from our range of beds, mattresses, sofas and more
Browse our selection of lighting for both modern and traditional designs
Electricals
Pick up large electricals such as washing machines, TVs and other home appliances
Peruse laptops including those from renowned manufacturers such as Apple, Lenovo, Acer and Microsoft
The all new iPhone 14 is among several mobile phones you can choose from
Headphones which are noise-cancelling, wireless and Bluetooth enabled which come in both over-ear and in-ear styles
Womenswear
Discover our range of women’s fashion including dresses for every occasion and a varied collection of women’s footwear
Find your favourite bits from our plus size womenswear fashion range
Menswear
You can browse our extensive menswear range that covers all men’s clothing essentials
Choose something warm from our selection of men’s coats
Our men’s jeans and men’s shirts options will help refresh your casual staples
Beauty
Discover makeup and skincare products from top brands including foundation, concealer and more
Find your favourite scent from our range of perfumes
Browse our men’s grooming products for all your daily essentials
Baby & Child
Find stylish options from our favourite brands with a wide selection of baby clothes.
Kids clothes that are suitable for ages all the way up to teen years
Dedicated boys clothes and girls clothes pages that make it easier to identify the kidswear that they prefer
Toys that will offer hours of fun and entertainment
Sport & Leisure
Find sports equipment that helps your fitness regime
Browse our specific men’s sports clothing and women’s sports clothing pages for the sporty items you love
Gifts
Gifts for him that make for ideal birthday and anniversary presents
Gifts for her that include jewellery and her favourite fragrances
Gifts for kids that offers excellent ideas for Birthdays and other occasions across the year.
Latest Version
9.59.0
June 26, 2024
John Lewis Partnership
Internet
Android
2,736,844
Free
com.johnlewis.android
Report a Problem
User Reviews
Steve Faint
1 year ago
A Monday visit to JL in Cambridge, very quiet which although not great for JL we found it a refreshing change to previous weekend visits. The staff are always friendly and helpful. Couldn't find exactly what was wanted but during a lovely cuppa in the top floor cafe we searched online and found it was still in stock. Placed the order and it is ready for collecting Tuesday after 3pm. Great service in store and online. 🤗
Michael Ruddock
1 year ago
Is anyone else having trouble with the basket? I put items in the basket, the counter above goes up by one item, when I click on the basket it says its empty. Any suggestions?
Pauline Martin
1 year ago
Constantly have to uninstall and install again. Twice today, not good enough. Works well once you can open it persuade it to open!!!!
Peter Falkingham
1 year ago
It's slow and buggy, and I don't know why I'd want to browse and order things on a mobile phone, but they are so desperate for people to do it, they'll offer vouchers that only work through the app. Bonkers.
Lauren Fearn
1 year ago
Easy to use with the search bars. Always gives great offers. Like the favourite features. Keeps things you've recently looked at the bottom for ease. Generally very user friendly.
Aileen Turner
11 months ago
I was helped by two ladies on the Creed counter in Liverpool who were wonderful and very helpful in every way possible giving the gift for my son's 40th birthday a special twist with personalised ribbon. Very special. He loved it. Thank you
Rob Willis
1 year ago
Doesn't let you buy anything if using a Lloyds visa debit card. You then have to ring the customer services to be able to pay and they then are prone to messing up the order and remove all the deals you may receive by paying through the app. Very disappointing from a well respected brand. I was told I could claim the deals if I cancelled the order and reordered but the deals are not worth the hours of hassle that is likely to cause, two hours already spent trying to order one product.
Joni Coyle
1 year ago
The app is just not working anymore? I've reinstalled it a few times, updated loads, but not improvement. Shame as it used to be good.. hope its fixed soon as can't be bothered to try much longer.
Viv Carter
1 year ago
App is fine, easy enough to use, search for stuff. Got into a bit of a pickle trying to pay with PayPal, the handover went a bit haywire. Worked ok with just the debit card.
BBM0
1 year ago
In terms of app experience: Easy to use and if an update is needed it will notify you. The contents in the app is very clear and the options from the drop down menu is good.
Uz Yaq
1 year ago
Latest update is causing issues. When I go into the app and then come out of it...it freezes and I have to close down and reopen each time ..frustrating!
Antonio Lione
1 year ago
Having spent most of my life living in Nottingham, I used to physically visit the store (Jessop's as it first was) whenever I needed anything. Since moving to Lincolnshire, I find this app very handy in order to allow me to continue using my favourite shop. It's very intuitive and I find it easy to use. Highly recommended.
N Sullivan
1 year ago
Great to browse but whenever I try to purchase, it just hangs after taking payment information and bank security check. Waste of time. I end up having to go on my laptop to make a purchase.
Mostly Harmless
1 year ago
App is fine to browse. However, it's impossible to purchase items - when trying to check out, the app hangs. This is after validating the credit card payment. To purchase anything from John Lewis online, I have to go through a browser instead of the app, which is a nuisance.
Robert Quinn
1 year ago
We have shopped at John Lewis for years, mainly because of three reasons. They have superb customer service, their clearance section can provide great bargains from time to time, and last but not least, they have a 'No question' response to complaints or problems arising from your purchase, should you have cause to return a product for any reason. They also provide fantastic reassurance with their guarantee cover. We love JL 👌
Marius Bigus
1 year ago
Woeful This app offers the facility to "check in store stock" , only the stock figures are not accurate. Went to the Reading store today to buy an item that was showing 2 in stock, actually only the display item was in stock, and the box was lost. Nobody on the floor to ask either. If you're going to show stock make sure it is correct, 1hr and a half wasted time, shan't trust the app again
Shaun
1 year ago
Fine, but some glitches. Current worst one is that when the app sits in the background in RAM for a period of time, any attempt to reopen the app results in nothing loading. The section headers appear, but the content pages do not populate. You need to close the app from RAM and then reopen it fresh, in which case the app then works normally.
Brian Ferris
11 months ago
Works well, despite logging in on a PC and searching for items and looking at them when I then log on the App you dont see the sane search diacover history,the account should be linked with the same historic data so you can carry on,browse and purchase. The green dot notification on Account/rewards, you have to tap the item to clear it, but not always updates. A simple cross would be better to close or hide the offers as they are pretty much useless and completely non relatable..
Kathie
1 year ago
I haven't been able to place an order with the app for a couple of months now. It doesn't matter what method of payment you use at the checkout when it goes back to the app nothing happens and you end up closing the checkout. Tried contacting JL and they offer no solution. Really frustrating as I cannot use app discounts as I can't place an order using the app. Other reviews mention the same problem which clearly isn't being dealt with.
Carol Black
1 year ago
I have updated to your latest releas and the issue is persisting. Original post:- Your Always issues with this App. The latest version isn't working properly. If I go into the App then come out and then go into it again later (as in re open it up later in the day), it hangs and won't display anything no matter how long I wait. I have to keep uninstalling and re installing it. It's also painfully slow. This needs to be fixed!
