Jersey Mike's

Kayla Traxler

1 year ago

Update: I have twice now had the app cancel my order while still charging my card. That means I don't get my order, and my money sits in limbo for 7 days until the pending status drops. I no longer trust the app. Love Jersey Mike's, like the app! Easy to navigate, and I can save my favorite orders. Says you can't add gift cards to the app on their website, but you can when checking out.

S P

1 year ago

Pretty good. Needs more customization. For example, I would like to add extra onions to my sandwiches and there's no option for doing that. They also have some other veggies that are not listed on the takeaway menu in the app, so you can't add those to your sandwiches, for example green peppers. Overall I wish Jersey Mike's offered more toppings to go with their sandwiches.

Stephanie Ratajczak

5 years ago

Not sure what everyone's talking about. The app works great for me. I can save favorite orders, buttons are intuitive, I can always go back and edit my order after adding it to my cart. The customization works great, and I love that I can type in notes about a sub (light oil, ___ cheese instead, allergy, etc.). I also love that you can put names on the subs ("This sub is for _____"). It makes ordering for several people easy, because we don't all have to open the subs to investigate! Great job!

Antonio Cotillo

4 years ago

I like the convenience and easy to use set up of the app. I would like to see all toppings options available for the hot subs from the app. Also would like the Coupon code to be an available option within the redeem code button in the checkout screen. This would be easier then going back to the home screen which would cancel your entire order.

Heather Hamilton

5 years ago

Fairly straight-forward to use. This app helped me find a nearby location I didn't know about. Menu has images and text which make for easy selection. You can also customize your selection and add a name to it which is great for group orders. You can clearly see what's been added to the cart, and order and payment confirmation are distinct. It's a bit too easy to order takeout!

A Google user

5 years ago

Amazing improvement in the app, it may be the easiest one to use now. A year ago on my Pixel nothing seemed to be aligned and it was very difficult to use. The only thing to watch out for now is to double-check the address of the store where you plan to pick up your order. If you happen to change it while you're traveling, the next time you're home you may accidentally order a sub from a store 600 mi away like I did! Unfortunately, of course I used points for that one... bummer.

Marcus Johnson

4 years ago

Great App! Easy interface looks great! The best part is that the app designers listen to feedback. It wasn't a super big deal, but the app didn't match the chip selection, so everytime I picked up my order I had to swap the chips. Again not really a big deal or anything. But I wrote in about it and they said they are working on it, and now they are all listed. Small thing but great that they listen!

JZ92Fox

4 years ago

I won't even go into the awesomeness that's Jersey Mike's sandwiches and instead focus on just the app itself. It's pretty simple and easy to use. Very user friendly. Makes it extremely easy to see how many rewards points you have and how close you are to the next reward. Ordering is straight forward and not complicated at all, even when customizing an order. Not to mention nothing beats being able to skip the line when ordering ahead. 10/10 would recommend if you're a Jersey Mike's fan.

Velvet Bain

4 years ago

Overall, the ordering process is fairly easy. The home page is a little confusing as a return user. It's not intuitive to me which button to push to start the order. But once you start, I like that the headings include Favorites, among others. It's really great for ordering your saved meals. In general the layout of the app looks very clean. You can still use your Shore Points, if you have them. Payment is easy. Maybe a tweak to the home page, but a solid app otherwise. Enjoy!

Patricia Schmitt

2 years ago

It's a pretty good app overall, however I wish they would add certain options. Like the ability to select "light" or "extra" on certain ingredients. And also the ability to switch cheeses. My favorite sandwich is the number 9, but I hate swiss so I always get provolove instead. The app doesn't make that easy. I have to write it into the special instructions, and sometimes the employees don't look at that. Those things would make the app much better.

Sarah L

4 years ago

App is helpful and works fine, especially for customizing an order. But could be better... please please please, developers, can you please put in the ability to repeat a past order?? It does no good to just view our past orders and not use it to speed up the next one. Also, having a section for favorite stores we use often would be great... right now, to switch between local stores, you have to go through the entire nationwide search each time.

Justin Gostony

4 years ago

For those having issues with the app around June 19, 2020, try uninstalling it completely and re-downloading it. It just fixed everything that had been going wrong for me on my Android phone – like not being able to view my account, edit old expired credit cards, or see shore points. Frustrating that it seems to have not registered any of my orders or points since last fall, but at least it's working now.

Laury Smith

4 years ago

They used to be great but in the past 6 months, they seem to be having a lot of problems. I always order through the app. The orders are never right. We order 3 - 5 sandwiches at a time. At least 1 is always completely wrong. They also get the bread wrong quite often and if u want any add-ons, forget it. I like to add bacon and I'm lucky if there's 1/2 a slice on a regular. size sandwich. It seems like for $1.29 they could at least put a full slice, better yet, it should be 2 full slices.

Kirsten Sorensen

1 year ago

I love the sandwiches, and the app is great. Runs smoothly, let's you view full menu and customize sandwiches as you like. It also let's you keep your favorite orders, so you can reorder in about 3 clicks. Super easy and app always runs smoothly. Also a fan of double points Tuesday, gets me closer to my free sandwich that much easier!

__

1 year ago

Jersey Mikes is great, clean shop, friendly service and my orders have always been correct. I took off one star for the app because you cannot choose things like whether or not you want the bread toasted on a hot sub, you can't choose the amount of toppings and condiments, you can't customize what type of cheese you want, and some of the hot sandwiches don't give you the option to add condiments, etc. It's still good, but not the same as an in-dining experience.

Ethan Bixler

1 year ago

What really matters here? How quickly I can order and pay for my food with minimal frustration with rewards that amount to more than an insult. If undecided where to order something this is my go to for simplicity and speed. App is as smooth as they get. Easy to navigate, location updates quickly, checkout is as seamless as it gets. No unnecessary ads or small x buttons to deal with. This app is lightyears ahead of the competitions in my opinion.

Adryenne Walton

11 months ago

It's a fine app with a good amount of custom options for the sandwiches. The only thing keeping it from 5/5 is that you can't easily reorder something that wasn't on your most recent order. You can see a breakdown of previous orders but can't just add them to reorder. You must remember to favorite the order in order to get the shortcut. Otherwise, you have to recreate the entire order. Simple thing that should already be in the app