IKEA

Tatjana Kriger

3 years ago

It's a great app especially because it can show if the item is currently available in the store and where exactly to find it. The only thing to fix would be 1. Give the option of pick up and delivery if one item is not in stock at the store and 2. Give better information about delivery cost. I still don't know if delivery is free always or only after a certain amount. It wasn't clearly mentioned at the checkout .

Steve Owen

1 year ago

Why does this exist? I scanned my items in the store and went to checkout. Received error messages repeatedly. Finally, it the total and said "Scan this code at the register." What?! I can't ACTUALLY check out in the app? Nope, now I have to wait in the main check out line to scan the barcode at the register. But by the time I finally got to the register, the barcode was unavailable and showing the error again. Great. I guess I'll just scan the items individually *again*.

Jujubee Anchor TV

3 years ago

PLEASE be ADVISED! The app is not very good in the payment department. It will say something went wrong. However, your bank will clearly display that the payment was processed. No email confirmation at all. Meanwhile, you call the customer service line numerous times. Stay on hold for over an hour with your fingers crossed. What's worse is that this has obviously been going on for over two years and the app still fails to function correctly. NEVER again!

Amanda Immeker

8 months ago

The app is kinda hard to navigate but it is nice to be able to look up availability and options and such while I'm shopping around. And do use the Wish list function. Wish there was a working map or something. Couldn't figure out how to get the items to scan while in the store. I do like Ikea but the app could use some work.

Maria Yarsky (Surfer Girl)

2 years ago

I love Ikea as a company in general. I am in an area where we do not have one close by, but the app gave me the opportunity to easily buy the items I needed. It is very user friendly, the search mechanism is wonderful, and it doesn't freeze like a lot of other apps. I could find options for what I was looking for quickly and easily. The design is simple as well. There aren't a million flashing colors and ads drawings your attention away from the actual app. I am very impressed.

Treasure Hoag

2 years ago

The website is better than the phone app. The phone app has precategorized groups of products and it was a bit more difficult to get to specific items. The biggest no go for me is not being able to see what is out of stock without opening the item, which you can do on the web. And there is no filter for out of stock in the search. Visually it is clean and uncomplicated unlike wayfair which has super distracting grahics.

Wynnr

2 years ago

Love Ikea, app is not the best. The ability to save different favorite lists and then transfer the whole list to the shopping cart is great, but the shipping availability notification in the item description isn't accurate. You have to add to cart then go through the shipping options to work out if the item is available for shipping or pickup. Same with in-store availability. Sometimes in the search list an item will show as available but if I click on it, it will show as out of stock.

Sean LeBlanc

3 years ago

Uninstalled, opened website in chrome and found what I was looking for in 8 seconds...not exaggerating! Besides the organization/categories being horrible and INCOMPLETE versus the website, the "x" to delete a price range does not actually remove the search parameter. And you can't type in a range either. The sliders are useless. A $100 range seems to be less than 10 PIXELS wide. Your old app worked PERFECT but you disabled it... this is ridiculously bad at really basic features.

Elle T.

2 years ago

Where do I start? The filters and item taxonomy (IA) is not intuitive. You cannot be at the point of sale and switch to "pick up at the store". First you have to make the mistake of filling your cart with everything that you're shopping for, realizing that delivery fee is $100 or more, do like 80 extra clicks to find out that half your order requires you to find the item literally the old fashioned way off the shelf... And why even have an app at that point?

ThatGuyNich

2 years ago

Nothing intuitive about this app. I found an item by visiting a store that I was interested in purchasing. It was out of stock so I got the app to catch when they restock. I had a hard time finding how to choose a store. Usually you put in a zip and pick from there but not with this app. After picking a store finding the product and setting an alert was pretty easy. It would be so nice if you could filter your search by in stock but you can't. You also have to change stores to see their stock.

Melissa Love

2 years ago

I don't understand the last update. All the menus are gone, the only actions you can take are to browse inspiration pictures, or look up a specific item on a blank page with a search bar. There's no way to shop by room or category, see new items or navigate at all... What happened? Was this on purpose? It's terrible! It was fine before. I just wanted to look at chairs...

Jana K

3 years ago

The older app was better. Can not find items im looking for, doesnt give you options to browse the department. Ifnit does well its difficult to find. On top of that doesnt recognize your username and password even when you reset your password, but when you try to sign up says username already exists. This app is a mess. What are they paying them for?

Maya Landman

2 years ago

Overall helpful and good for reference while shopping in person. The delivery and pickup options are frustrating and the inaccuracy of the stock levels makes it hard to trust before heading to the store. Also, items that I know are displayed in store are not even listed on the app. Even when items were available to ship, half my order was cancelled after the fact. Not sure if the app is to blame for that or if it's an infrastructure/supply issue.

Jillian Woodward

3 years ago

Bring back the old app! By comparison, this one is hard to navigate, and I miss old features being easier to find. Like stock availability and bay locations. I assume this app has them, but it's not nearly as clearly laid out. Also can't figure out how to search items by room they belong to like the other app had as an option. I can't understand why they made a new app instead of just updating the current one. And it may be a shallow complaint, but the aesthetics to this version are awful too.

Princess Ban Anna Hammock

2 years ago

I do recommend just be aware it's not perfect. Clean easy layout, which I love, but there are things you have to do on the desktop site, like sign up for back-in-stock alerts, that would be helpful in the app. I love being in store & scanning a product for the price, that's super helpful! Lost stars mainly because the in-store inventory is NOT accurate. At all. I've experienced this multiple times; things it says are in stock are not & vice versa. Sucks when you drive many hours for nothing.

Steph 99

3 years ago

Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app!

Julie Sauls

7 months ago

Impossible to log in or create lists. As always, Ikea family/ key chain upcs / email sign up/ app access are not consistent and make all difficult to use and make it hard to actually have a historical record of items purchased. Much more difficult to browse than previous app. If things are only available in store they just don't put a picture of it.