HomeWAV

Cmasat4

3 years ago

I have constant issues with video freezing or the audio being extremely choppy. The issues of not working are far more frequent than it working properly and its wasting my money. This is the only way to visit with my inmate so its frustrating that its not working. I have full signal both with wifi and cell coverage when it glitches so Im positive its something with the app.

A Google user

4 years ago

Home Wav app Honestly something had to be done about calls from people who are incarcerated. This is a very big improvement compared to expensive collect calls! Everything worked good the only thing i would change is the notifications! They come 2 or 3 in a row and very random at times! Not even when i had messages or when the other person was actually online,as stated in the text sent.

Juliet DeVries Kuhnert

11 months ago

This is just a review about the app, not the phone/video call service (that is a WHOLE other issue). Agree with other reviews about the September update that "fixes errors." I think the only thing added was the pop-up notification in the app. Now Everytime when I log on and my husband isn't on my contact list (no one ever is) or I can't reserve an onsite visit time a message pops up notifying me that an "unknown error occurred". Oh Really?? I feel so much better now. (Sarcasm)

Concepción pineda

3 years ago

Its alright but most of the time i dont get my calls. It takes awhile for it to connect for the video calls. While its connecting the time is running and we lose time and cant get it back so i'm losing alot if money on here. Most times i can barely hear the party on the other end. It's a horrible experience. Calls are being dropped also so i dont know if the guards are doing it purposely or if they are just dropping.

Mrs. Mac

3 years ago

Concept is great, but as MOST the other reviews agree this app is basically awful. If we had options we'd use a different one. Glitchy calls, even on stable wi-fi / cell signal video takes forever to connect (being charged the whole time), & face is blury, voice is choppy. This isn't a tech issue (see other reviews) it IS an app issue. Recently you have to click to agree to "Terms & Conditions" - done, but still asks each time. App constantly logs us out so we have to check on the regular.

Julia Cheek

1 year ago

This app is atrocious! 😡 When your inmate calls, you have to open the app, click around everywhere until everything starts populating correct amounts and names and such, then you MIGHT get to answer the call. That's a good day. Bad days include calls not popping up but you feeling it vibrate or hear it ring. I mate not being able to call out to you for no reason. There are times it shows I'm online and they call but I never am, so it causes inconvenience in schedules. Also skips and eats your $

Jennifer Bailey

6 months ago

At first I thought the app was great, but then we started having microphone issues and then video issues. Now I can receive calls (usually), but every time I open the messaging, the app crashes. All those messages and my money down the drain. Can't even get to them. What a shame! They should do better. And somebody owes me some money!

Laura Colwell

4 years ago

Most of the time the app doesn't work. My LO leaves me messages and the last 4 it says video can't be played. 😠😠😠what's the point of having it!!! Most of the time when she calls the sound is horrible...either very loud and distorted or you can't hear. Sometimes you can't see them it's just a white screen. It's soooo aggravating!!!!! PLEASE fix these issues😠😠😠😠

Amanda Wheeler

2 years ago

I use homeWAV to communicate and talk to my friend who is in Grant County, WA. At first I liked it, but now the quality of the calls are getting worse and worse. The video freezes constantly, audio is crackling and breaking up, and as of recently it's dropping calls- 9 out of 10 times! I've tried sending video messages and pictures from my media, & I'm being charged for doing so but I don't see where they've been uploaded to our conversation, nor does he? Although i'm able to recieve his!?

A Google user

5 years ago

Oh my Lord this app is awful. First of all, the inmate's voice plays from the small speaker that you're supposed to put your phone up to during a call, not the regular speaker that allows you to hear a person and see their face at the same time. And then most of the time he can't hear me at all! I've tried my Bluetooth headset and 2 different speakers.... 75% of the time he gets no sound on his end. But we still get charged. Video messages i receive are zoomed in like 4x. HATE THIS APP.

Sandra Linhart

2 years ago

Really bad connections 90% of the time. 2 stars only because when we can hear each other and it's not frozen, we can communicate. Which is better than nothing. It seems whenever we get to talking about something important, the app stutters, freezes, but continues to charge. Revisited this review. App freezes and continues to charge more often than we're able to converse. It's annoying. In one call, she had to call back 10x. Each time she hung up, the indicator went immediately from 1 to 5 bars.

Kristen Freeman

2 years ago

This app is almost like a scam. They offer you a service, you add money and they basically steal it from you. The connection issues are horrific. The app will barely allow you to answer the call. When and if it connects the call has so much lag, you never even see a face or hear the person. With in seconds the call drops. I have hit the report bug button still no use. The app just takes my money. I can't even send a video message.

A Google user

5 years ago

steals time during every visit (we've watched the seconds skip), freezes up, sometimes there's no audio or it echoes and sometimes it won't connect at all but still takes minutes away. As expensive as it is to use you'd think it would work better and why steal our time when you're charging us out the wazoo already. oh and I have an excellent phone and WiFi so it's the app.

Claire Robinson

3 years ago

The app has to be restarted and or reinstalled frequently. It takes 15-20 seconds to connect (with time running). The camera feature often doesn't work, requiring a phone restart. The video and or audio will freeze up and disconnect the call. And if a text or call comes through my phone, even if I make no effort to acknowledge the interruption, the app will glitch, often causing the call to drop.

Jennifer Serpico

1 year ago

Most of the time it's fine. I'm greatful for being able to talk to my loved one. However, since the update last week I've gotten nothing but "unknown error" pop ups on the bottom of my screen and my inmate disappears from my list. I have to close the app and reopen it, sometimes multiple times, before it will show me the name again. My husband has the same issue. I also lost the ability to send pictures from my storage. It's no longer an option in my permissions to allow it. Dropped calls too.

President Robinson

3 years ago

Absolutely awful. Difficult to navigate. Almost impossible to go through the tutorials. User authentication is something just shy of what would be required to visit the NORAD command center during DEFCON 2. For no apparent reason. Have had very SERIOUS issues. Volume was so low I could not hear during several phone calls. I had to put the phone to my ear to hear anything, and was terminated for not having my face in the.video. Yeah. Terminated before I could get crucial legal information.

Daniel

4 months ago

Horrible!! Worst app ever. It doesn't allow access to all of my photo and video files. Once I do get it to send some, I have to delete the app and reinstall it every time to reallow access to my photos. It's 2024 and I feel like a grade school tech class made this app. Complete garbage. If you're going to charge me 50 cents per text it should work AMAZING bc free text apps have no problems. This is what the system provides.