HDFC ERGO Insurance App
November 14, 2024
More About HDFC ERGO Insurance App
We’re always looking for ways to give you the best mobile app experience! Our new version of the HDFC ERGO Insurance App takes convenience to next level with its improved user interface, easy login and additions of new services & utilities.
HDFC ERGO Insurance App Features:
• Unified view of policy and claims
• Geo co-ordinates-based location search linked to Google maps for cashless hospitals, network garages and branches
• Link new policies and non-HDFC ERGO polices
• Quick access to towing and ambulance contact details
• View and E-mail Health Card
• Contact information of branches and customer care available at your fingertips
• Product information & FAQs
Fitness Discount for health policy customers
Book your doctor's appointment, search a diagnostic center and get connected with more than 7000+ Cashless Network hospitals.
Tele clinic with online consultation
Services:
• Register and track claims
• Sync data and get updates at regular intervals
• Get quotes and buy new policies
• Renew policies and set up renewal reminders
• Create service request for changes in policy details
• Check renewal premium
Utilities:
• Login using registered mobile number
• Tag and store important document with eLocker
• Receive regular wellness tips
• Get insights into your how you drive with Drive Safe
Smartwatches with WEAR OS from Google:
With our Wear OS Watch app, See a unified view of policy and claims, Geo co-ordinates-based location search linked to Google maps for cashless hospitals, network garages and branches, Quick access to towing and ambulance contact details, Tele clinic with online consultation, and much more.
Required Permission:
• Contacts/Phone - Add/Call emergency contact from "HDFC ERGO Insurance Mobile App" app to your phone contact list
• Camera/Storage - To capture a photo or pick an image from the gallery in order to upload images in claim registration, e-vault, and other modules
• Location - Show nearby location service like cashless network and other modules
• Overlay - To show notification over the app while the application in the foreground and to avoid unnecessary notification status bar
About HDFC ERGO:
HDFC ERGO General Insurance is a joint venture between HDFC Ltd. and ERGO International AG, the primary insurance entity of Munich Re Group. The company offers a range of general insurance products in the retails space, like Motor, Health, Travel, Home, and Personal Accident Insurance, and customized products like Property, Marine, and Liability Insurance in the corporate space.
Latest Version
7.36
November 14, 2024
HDFC ERGO
Finance
Android
2,494,319
Free
com.pms.activity
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User Reviews
Ratan Gupta
4 weeks ago
Unable to login with the creditial. Tried so many time but couldn't. Not happy with the application. It's useless.
manoj sahay
3 years ago
Unable to view any details because of a super irritating feature. When you try to open the app it asks you to link the policy to track fitness. If you select it, it says no insured exists, if you try to send the error report, it says invalid file format. I am stuck in this irritating loop - why do you guys build such a bug-ridden app ? Poor poor experience. At a time when you need your health insurance policy !!! I would give a negative rating if I could. Mail sent to developer.
vipin menon
2 weeks ago
It's not functioning now properly. Whenever I am trying to login it is forcing to download "HDFC Here". What kind of idiocy is this. To use an are we supposed to download another app.
Abhishek Raybole
2 weeks ago
they are not interested in customer service or retention. there customer care will not be reachable 8 out of 10 times. On renewal they will leak data to fraudsters and then you will have 29 calls in one day all these callers have evry detail of your policy and will ask you to port. HDFC ergo will on there own will change your policy product and increase premium. I am having this policy for 9yrs. but even after that I have decided to discontinue. worst insurance ever.
Anindya Bhattacharyya
3 years ago
I was using this app. Although it was slow and not syncing details properly but it was working at least after multiple tries. But after I updated the app, it tells me that my phone is rooted and I can't use the app. But I have never rooted my device! Everything else runs on my phone but suddenly after updating this app isn't working anymore. Worst experience really. Kindly resolve this, it's getting irritating now.
Shaun DMello
5 months ago
While I'm happy with HDFC Ergo's insurance plans and service, the app is quite appalling if you need to do anything more than check to make sure you have coverage. Most of the features in the app don't work and information isn't easily accessible. Almost all actions require an otp but once you submit it you find yourself back at the same page requiring the otp yet again. An endless loop of frustration!
Soumyadeep Bhattacharya
1 year ago
The app is not at all maintained as compared to other HDFC apps. Navigation is super slow, pages keep on loading. Buttons clicked 2-3 times yealds the results. Informational messages suddenly pop up which are completely of different font. Now coming to the policies, just for checking and comparing the policies and the premium, it is mandatory to provide mobile number so that they can shoot you with phone calls. Not expected. Uninstalled.
Piyush Chaturvedi
1 year ago
Changing from 5* to 1*. The app is not being maintained. I am not able to click on the buttons for linked policy on the home page. I am not able to renew the policy from the app. This app has seen its downfall from great to worse. Please fix this app! People do not wish to wake up laptop for something which can be done on mobile with a few clicks!
Phanendra Deka
10 months ago
It's become a source of stress and frustration. The constant "Something went wrong..." message during login has become my most unwelcome acquaintance. When an insurance app fails you at the moment you need it most, it's a serious concern. HDFC ERGO, please fix this! Invest in improving the app's stability and user experience. Make login seamless, policy access smooth, and error messages informative. Show your customers you value their convenience and peace of mind. I wouldn't recommend it.
Rabiya Ambreen
2 months ago
Your app is not working properly, not able to raise claim last 15 days. When we are trying to register claim we are getting error as "Technical error pl Try again later". Even you support team on call has not addressed the issue. Pathetic app.
Nikunj Patel
1 month ago
Hdfc all services are third class. App is hang again and again.. logout again and again in time... My advice to don't use this app as it is buggy. I also insist that doesn't use any hdfc service as all the services are third class...
Sunil Kumar
1 month ago
Very difficult to use. Customer support is zero. Only you will get call from agent during renewal. At the time of clam no one will respond. This review is for overall service including app and customer service
Chirag Shah
3 months ago
It has been my worst experience with this app. I have been trying to renew my policy and it doesn't work. Tried using their live chat , doesn't work. Have to find the customer service number and call them to renew my policy. Then what is the use of the app in the first place if I have to call them
S Dhanush
2 months ago
Worst app to renew insurance. Such a poorly designed app. Doesn't allow to change user details after logging in once. It's frustrating. This app is not easy to access.
Arul Murugan
2 months ago
App management from service provider is very poor. Whenever user login to the app with mobile number and OTP it is automatically getting logout saying session expired. Not sure how this app brought to live without performing proper testing.
Shantanu
2 months ago
Does the job but it isn't seamless. Renewing the policy from the app should automatically link it to my account but I have to manually enter the policy number and verify it to link it to the account it was purchased from. Outside if this there are some minor issues with the UI flow being not intuitive. Edit: This issue still remains in this app but works in the here app. But the here app misses biometric lock :)
Malay Kumar
1 month ago
Horrible, doens't load at all, There are lot of places on the App that will force you to rage click. Honestly, I don't understand why do you need an App for a one time activity. Just have a proper app guys. Your App doesn't work at all.
Sudhar S
2 months ago
Pop up showing for another app to be downloaded. There is no closing button for the pop up too. How can we show the policy if needed thats why we are using app instead of taking paper with us. No use of using this app. The other app is also not useful since we cannot able to enter policy number fully.
Prasanth P
2 days ago
Pathetic app. After login, the app doesn't load the policies and other details and it eventually fails. I haven't seen any poor performing app like this in the recent past. I doubt if the HDFC Engineering team is doing any testing before releasing the app to the public! Hope they soon fix all the high priority bugs and release an update of the app which actually works!
Siva Marlapati
1 week ago
Dealing with reimbursements through HDFC Ergo can be extremely frustrating. They make the process challenging by repeatedly asking for documents every other day, even if they’ve already been submitted. It would be much more efficient if they reviewed all documents at once and requested any missing ones together, instead of raising new queries one after another. Last couple of years I use to suggest people to take HDFC ergo, but I don't suggest this app at all.
