H-E-B Debit
June 17, 2025
More About H-E-B Debit
1905. Some of the benefits include:
• Earn 5% cash back on H-E-B brand products² when you use the H-E-B Debit card.
• There is no monthly fee to maintain your account.
• Short on funds? With qualifying Direct Deposit, our Purchase Cushion³ may cover you up to $20 if
you fall a little short. (Resolve negative balances within 30 days by adding funds to your account.)
• Access funds up to 2 days faster⁴ with Direct Deposit.
• Free cash withdrawals at H-E-B ATMs.⁵
• Add funds to your account at no cost⁶ by visiting the H-E-B Customer Service Center or checkout.
Visit hebdebit.com to learn more.
1 ID verification required. We will ask for your name, address, date of birth and your government ID number. We may also ask to see a copy of your driver’s license or other documents at any time.
2 5% cash back applies only to H-E-B brand products purchased at a store register at H-E-B owned stores, or on heb.com using your H-E-B Debit Card issued by Pathward®, National Association, excluding “digital wallet” transactions. 5% cash back is limited to the amount of the purchase paid for using your H-E-B Debit Card and account number. Not valid for online purchases at Central Market®, Mi Tienda®, Joe V’s Smart Shop®, or through Favor®. No cash back for pharmacy prescriptions, gift cards, restaurants, fuel, car washes, purchases made using digital wallet software rather than presentation of your Debit Card account number, purchases made on the H-E-B Go app or at H-E-B Go kiosks, or purchases at mobile point-of-sale systems deployed in store. Cash back will be credited to your available balance within 7 business days after applicable purchase. Cash back offer by H E-B. Pathward, N.A., Mastercard, and Ouro Global, Inc. do not sponsor, and are not affiliated with the offer.
3 The $20 Purchase Cushion is not an extension of credit. To be eligible, Accountholder must have received qualifying Direct Deposits of paychecks and/or government benefits payments totaling at least $500.00 within one (1) calendar month. See the Deposit Account Agreement for details.
4 Faster funding claim is based on a comparison of the Pathward, National Association, policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.
5 Free ATM withdrawals at H-E-B branded ATMs (“in-network ATMs”) in the US. Visit your Online Account Center for a list of in-network ATMs. Transactions at all non-H-E-B branded ATMs are $2.95, operator may assess additional charges.
6 There is no fee to add funds at participating H-E-B locations for the H-E-B® Debit Account. See the Deposit Agreement for details and additional fees.
The H-E-B® Debit deposit account and H-E-B Debit Card are established by Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Ouro Global, Inc. is a service provider to Pathward, N.A. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.
Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Card may be used everywhere Debit Mastercard is accepted.
© 2024 Ouro Global, Inc.
Latest Version
6.8.2
June 17, 2025
NetSpend
Finance
Android
92,471
Free
com.netspend.mobileapp.hebdebit
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User Reviews
Amy Johnson
2 years ago
I recently moved and couldn't transfer funds due to an address error. I then updated my bank card and heb account address, and again errors. Called tech Support and I was locked out and asked to provide a picture of my social security card via email. They wouldn't tell me why I was locked out and why I needed to authenticate after I provided my previous address, my current address, and my full social number. Very fishy/scammy. Closed my account, no regrets.
Dennis Benz
1 year ago
NetSpend is the most corrupt organization in the Debit Card business. This has nothing to do with HEB. Update: Now I am told there was a suspicious bank transfer and that all bank transfer abilities are no longer valid for my account. Even replacing the card with a new number. CLOSED THE ACCOUNT!!!
christina garcia
2 years ago
I love the security on the card and how fast it transfers money, BUT I haven't received any cash back points even though I bought heb products and went to a cash back heb location and waited 2 weeks nothing has showed up in my cash back rewards . This app is pretty new so I'm guessing it's a bug issue
Jarek Escobedo
2 years ago
I never filled my debit card with 2000 bucks, usually just in the low hundreds amount (200), and suddenly when I needed to transfer more, I apparently transferred 2000 dollars limit, and couldn't transfer anymore. Wow.
Nellie
8 months ago
When I first got the acct, I was able to do debit to debit transfers from an outside bank acct to my HEB debit acct. Recently, I've started getting errors to either call customer service or to contact my outside bank. I have contacted both outside banks, & NEITHER bank shows an attempt to have funds pulled from the accts. I have also contacted HEB Debit customer service number in the error message & on the back of the card. They've been LITTLE help. They are to be researching. Time will tell.
Andrew Ligma
1 year ago
3 times within 45 days my account has been compromised. 3 times I had to go nearly 25 days without access to my money. What is worse is I am not notified my card is disabled until I try to log in. Yesterday, my family and I went downtown to look at museums and parked my truck in a garage unknown to me that my card was disabled. My family was stranded downtown for 2 hours, 25 miles away from home because I had no way to pay the garage fee. Could have been avoided if I was notified.
J Mac
1 year ago
Loved using transfer "move money " weekly to for groceries and cash back feature. Then stopped working . Customer service said was 3rd party problem , checked with my 3rd party and not on their end. Changed to different 3rd party bank ..same issue . Can't get help from customer service. They have no clue why not working. Guess will delete and not use app or heb card any longer . Enjoyed while worked.
Bonnie Pritchard
1 year ago
Using HEB debit card for over a year now, quite pleased. Recently received several notices that withdrawals from my account were being declined. One of these was for $5000+. Apparently, my card/account had been hacked. Dealing with the HEB debit card customer service was a nightmare. Persons with very thick foreign accents were difficult and rude when I asked to speak with an English speaking person. Card is great if you don't call customer service. Several phone calls and time wasted.
Hans Huether
1 year ago
Made only for inconvenience! The app is great! The savings are made for ppl who have time to waste. ********** No cash back for pharmacy prescriptions, gift cards, restaurants, fuel, car washes, purchases made on the H-E-B Go app or at H-E-B Go kiosks, or purchases at mobile point-of-sale systems deployed in store. ****** Why would you ever make a cash-back system that you can't use conveniently? No app no self-checkout it's like it's made for people who hate technology.
Tena Prall
1 year ago
I love heb debit. I love the cash back. I've earned almost $300 in 15 months. I'm having issues with money transferring, and Soledad calls me back periodically to troubleshoot the problem. it's amazing customer service and awesome perks. I literally suggest everybody get the card and app. it's helped my family a bunch.
Amanda Theriot
1 year ago
Worked great for a year. Did a debit card transfers every week when I was buying groceries. Then randomly it stopped working. My bank said it was not on their end, so it was HEB. They said they "fixed" my account several times, but it never worked again. VERY disappointed
Bailey Waits
2 years ago
Tried creating an account twice and crashes before I try to send proof of my identity. When I try to login in it says there is a problem with my account. It gives me customer service number to call but I don't have time for that and I dont trust sending emails. HORRIBLE!!
S RODRIQUEZ
1 year ago
Not functional, account was locked on first day activating card. Unable to do transfer as I keep getting an error message that the page is unable to load and to call customer support... They didn't design the app. The devs need to take a look at the money transfer issues as a lot of people are experiencing this.
Teresa Licon
2 years ago
I love heb but so far nothing but issues with this card. I'm planning on closing the account , it's too frustrating to deal with. I had to change to one star because they blocked my account without any warning when I was trying to put money in. They want me to verify my account but the only way they want to do that is with a picture of my ID and my social security card . Absolutely no way I'm doing that. They say the only way I can get my money back is to close the account and wait for a check.
Jose Hernandez
1 year ago
I can't use the app to put money in my account. I can go to customer service (in person) to add money to my account but the app automatically declines it every time. Almost no reason to use the app anymore. Edit: after about a month and 5 reinstalls it is now working. Not sure if it's a monthly limit or reinstalls that made it work. Still doesn't make sense since I was able to add money in person a week ago.
Colin Moultis
4 months ago
So I have accumulated almost $100 worth of cash back. I cannot find a single piece of literature on this app I have pressed every button every link everywhere and there is absolutely no instructions on how to use that cash back. Customer service number leaves you to an electronic machine instead of a human and there's no answers there either. Wrote customer service a message and there's an AI bot answering that back also who's dumber than a box of rocks.
rene garza
2 years ago
Good but could be better! Crashes! Crashed and closed itself twice since activating my card. Buggy in other areas as well as things not loading when selected and/or being sent back to home/main screen. Could be more bugs just haven't run into them yet as I barely started using app today. Please Fix this App and service has Great potential!
Kyle Souza
2 years ago
Okay, I have several issues with this app: 1. Even with the fingerprint option enabled, and I know it works the same way on iPhones with facial recognition, you have to push a button for it to actually let you log in with your fingerprint or face. 2. I could not add my Chase Bank account. 3. You can only add One external account even though it is in a section labeled "external accounts". 4. When you modify your deposit amount, numbers delete and insert weirdly.
Gonzalo Drinot
2 years ago
Most difficult banking ever! In order to fund the account you have limits daily. But then they change if you are doing ACH funding. Debit card funding may have fees, so that's why I tried that. Just way more complicated than it needs to be, plus it's buggy. Transaction hasn't cleared yet, so that's why I am guessing it's not letting me fund again even though it has been 3 days and kt says I can do $200, but when I submitted it says I have exceeded the limit for today. Overall, very confusing
Melissa Rubio
1 year ago
Worst banking account ever. I have been blocked from mobile transfers and mobile check deposits. Customer service is no help. I have contacted them numerous times, and it's the same "go In-Store" solution, which I have learned, not all HEB locations can assist with the bank account. The agents follow a script, and when you question them, the script starts from the beginning. This is more of a hassle and not beneficial.
